Thor Motors Orillia Ltd.

Very frustrating and disappointing I brought my 2018 for a vibration issue. I was told that nothing was wrong, yet when i picked it up it was still vibrating. I brought my 2018 for a vibration issue. I was told that nothing was wrong, yet when i picked it up it was still vibrating. More

Warranty Service This was my second trip to have our truck serviced. All the work was completed and we are still loving our F-150. My only complaint is that both times This was my second trip to have our truck serviced. All the work was completed and we are still loving our F-150. My only complaint is that both times I went to the scheduled appointment we ended up waiting longer due to delays in the service department. I would prefer to have them schedule the appointment longer to allow for delays so that I can arrange a ride home. More

Buy Thor get treated like family I don't make it a habbit of writing reviews. However in this situation I feel it's necessary. The staff at THOR went above and beyond for me. I came I don't make it a habbit of writing reviews. However in this situation I feel it's necessary. The staff at THOR went above and beyond for me. I came to meet them under less than desirable circumstances. While on my lunch break my 2013 F150 blew a transmission cooler line. Paniced I limped the truck over to THOR in desperate need of service. The service staff spurred into action and immediately took the truck in for inspection. The service manager then promptly arranged a shuttle for me to return to work. While I waited I decided to speak to a sales representative and check out the lot and I'm glad I did. Being frustrated with my aging truck and annoyed with the big ford dealership in Midland not having serviced the truck to my satisfaction but not only 2 weeks prior. I was looking to trade in and up.... The sales woman I dealt with was able to work a stellar deal on my trade. Keep in mind the truck arrived barely under its own power yet they didn't try to low ball me and gave me fair market value. Then to go the distance.... The sales manager insisted I take a sales vehicle home that day when he found out I lived 30min. Out of town and was going to need my wife with 6mnth old and 2.5yr old come pick me up from work at the end of the day. Then.... As if that wasn't enough....!!! I went to pickup the truck I had picked out and changed my mind at the last minute because I didn't want the 6.5ft. Box.... Yes that's right I bailed on the original deal at the very last second... The team at THOR didn't even blink an eye and proceeded to get me the exact truck I wanted. Then..... Because I had backed out at 2pm on a Friday afternoon to the original deal they weren't able to get all the paperwork done on the truck I finalized on. So they gave me the sales vehicle for the entire weekend.... If this isn't service then I don't know what is. I was treated with complete fairness and respect... Anyone looking to buy or have your vehicle serviced. THOR motors is without question one of if not the best Ford dealerships in the province. Don't let those big SVT signs or acre lots fool you. Deal with THOR and get treated like family......!!!! More

Awesome My sales rep was Mike. He was open and very honest. Outgoing and friendly. He did a great job helping me pick out my truck. My sales rep was Mike. He was open and very honest. Outgoing and friendly. He did a great job helping me pick out my truck. More

My first Ford Nathan Brown helped me buy my first Ford! I wanted a convertible and Nathan put me into a good used Mustang. Thanks for your assistance Nathan! Nathan Brown helped me buy my first Ford! I wanted a convertible and Nathan put me into a good used Mustang. Thanks for your assistance Nathan! More

Had a great experience at Thor motors give them 5 stars I wanted a truck so went to Thor motors to look and left after buying a Ford ranger. The salesman was great he ansawer all questions and gave me a lot I wanted a truck so went to Thor motors to look and left after buying a Ford ranger. The salesman was great he ansawer all questions and gave me a lot of information about my truck. I give Thor motors 5 stars for service and there sales staff.. More

Arrived at dealer for help with the locking system on my tru Although I had not been a customer and purchased my F250 at a Ford dealer out of town they promptly had service techs look at it and diagnosed the pro Although I had not been a customer and purchased my F250 at a Ford dealer out of town they promptly had service techs look at it and diagnosed the problem and found my factory codes to correct the locking issue Very quickly on my way. More

Great Service I get all of my servicing done here. Always a positive customer service experience. Ron is very knowledgeable and friendly. He will torque some wheel I get all of my servicing done here. Always a positive customer service experience. Ron is very knowledgeable and friendly. He will torque some wheel nuts or re-set a wheel sensor or lube a squeeking hinge and get you on your way. For the bigger jobs, he explains the work that needs to be done and how long the vehicle needs to be in the shop. More

Thoroughly Satisfied My experience with Thor Motors and my Sales Rep Mike Sturley was such a pleasant one that I highly recommend this dealer to everyone who is considerin My experience with Thor Motors and my Sales Rep Mike Sturley was such a pleasant one that I highly recommend this dealer to everyone who is considering to purchase a Ford. More

Great servicing team I've been dealing with Thor Motors in Orillia for 20 years, buying several new vehicles there and having them maintained by their service department. I've been dealing with Thor Motors in Orillia for 20 years, buying several new vehicles there and having them maintained by their service department. Service is always friendly and courteous, Problems are dealt with quickly and efficiently. I most certainly recommend Thor Motors. More