Thor Motors Orillia Ltd.

The temperature sensor on the passenger mirror came out. The clip for some reason was broke. They didn't have one in stock, but got one and installed it the next day. Very good and courteous service. The clip for some reason was broke. They didn't have one in stock, but got one and installed it the next day. Very good and courteous service. More

Ford Escape purchase We heard that the new Escape had a Hybrid option coming and started to work with Mike Sturley on the purchase last August. He kept us up to date with We heard that the new Escape had a Hybrid option coming and started to work with Mike Sturley on the purchase last August. He kept us up to date with vehicle information as new releases came out and helped us immensely on what options would best suit our needs. Everything came together without a hitch on February 5th and although it has only been a couple of weeks we are totally satisfied with our new vehicle. Hats off to Mike!! We feel he went above and beyond on our behalf. More

Thor replaced the faulty starter on my 2017 F-250 diesel. Replaced under warranty without any hassles. The staff at this dealership are friendly, courteous, and knowledgeable. I rate them as possibly the b Replaced under warranty without any hassles. The staff at this dealership are friendly, courteous, and knowledgeable. I rate them as possibly the best dealership I’ve ever been in and at 76 I’ve been in a few, good and bad. I normally don’t write reviews but feel that credit should be given when credit is due. Thank you Thor motors. More

Escape Re-call Totally satisfied with the service received and the care and attention shown by the staff.they are always very accommodating to our schedule and needs Totally satisfied with the service received and the care and attention shown by the staff.they are always very accommodating to our schedule and needs More

Simply the. Best dealership and staff. Orillia is blessed to have such a caring and professional team that puts the customer first. Thank you Bob, Nathan and staff blessed to have such a caring and professional team that puts the customer first. Thank you Bob, Nathan and staff More

Great Service I didn't purchase my 2019 F250 at Thor but when the selling dealer told me the issue with my trailer electrical system wasn't repairable at this time I didn't purchase my 2019 F250 at Thor but when the selling dealer told me the issue with my trailer electrical system wasn't repairable at this time due to Ford not having a fix for it I was skeptical and called Thor to see if they would give me the same answer. I got an appointment that worked for my schedule and they were able to make the repairs that supposedly couldn't be done, it was as easy as changing the trailer plug on the bumper. I was in and out in an hour or less with a very annoying problem that I had been dealing with for over a month corrected (and an oil change). I will continue to use their service when ever I can or need to for regular maintenance. Thanks Thor! More

Lied to me. Negligence and fraud. Selling certified vehicle that was clearly not certified. Now, the next day will not fix issues. Filing civil suit next week. vehicle that was clearly not certified. Now, the next day will not fix issues. Filing civil suit next week. More

Extremely Frustrating Service Bought our F150 brand new off the lot, have had nothing but issues with it. Every time we bring it in for service or for a recall that is due they nev Bought our F150 brand new off the lot, have had nothing but issues with it. Every time we bring it in for service or for a recall that is due they never fix it or something is not done properly. One of the recalls they “fixed” actually cause the doors to lock completely and you couldn’t open them. Which we had to return to have them rip apart the door and replace the parts again. Service staff is honestly a giant pain to deal with and always difficult, can be rude and condescending. Not only do we have our F150 but we have a Ford Edge that we have brought in for service and it’s just been a nightmare with not getting service done right. We been in there twice in the past month for a problem with our truck that they said they fixed back in December, got the run around from them and now have to return for a third which I don’t have time for, but they would make sure the service manager was there to resolve everything and to have the display fixed that was acting up but was never addressed. The morning of the appointment they called to have us rescheduled because they couldn’t see us after we change our entire morning around for them. Again. We were also told that they placed some cheap oem spark plugs and not the proper ford recommended ones in our truck and that is why we were having some of our problems while driving that cause the entire truck to shutter sporadically while driving down the hwy. Surely this is not comforting....what else was not done right. More

Warranty Service This was my second trip to have our truck serviced. All the work was completed and we are still loving our F-150. My only complaint is that both times This was my second trip to have our truck serviced. All the work was completed and we are still loving our F-150. My only complaint is that both times I went to the scheduled appointment we ended up waiting longer due to delays in the service department. I would prefer to have them schedule the appointment longer to allow for delays so that I can arrange a ride home. More

Very frustrating and disappointing I brought my 2018 for a vibration issue. I was told that nothing was wrong, yet when i picked it up it was still vibrating. I brought my 2018 for a vibration issue. I was told that nothing was wrong, yet when i picked it up it was still vibrating. More