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The Lakehead Motors Ltd.
Thunder Bay, ON
746 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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746 Reviews of The Lakehead Motors Ltd.
May 16, 2017
"Handsome Jeep Grand Cherokee" I thought I wanted to purchase a Jeep Grand Cherokee and when I took it out for a test drive I was convinced this was the vehicle for me. Thanks to M I thought I wanted to purchase a Jeep Grand Cherokee and when I took it out for a test drive I was convinced this was the vehicle for me. Thanks to Mike who was so helpful with my purchase and Thanks to Brandi in finance. They both went out of their way to make sure I was able to take ownership in less than 24 hours. Awesome!! More
by ottovonjeep
Employees Worked With
Brandi Caputo, Mike Vanderwater
May 15, 2017
Went in for repair...ended up with a new car Our car needed service while we were visiting Thunder Bay so we went to Lakehead. They were unable to repair our car in time for us to get home, and w Our car needed service while we were visiting Thunder Bay so we went to Lakehead. They were unable to repair our car in time for us to get home, and we decided to buy a new one. Nick and Taki both went above and beyond to make the deal happen in record time, even arranging insurance with our company despite our local office being closed. This was not the experience we were expecting, but they really took all the stress out of it. And Nick even came in on his day off. More
by Beckett
Employees Worked With
Nick Figliomeni, Taki Vlotaros
May 15, 2017
poor customer service Scott needs to learn that when he tells a customer their vehicle has issues and will call them back... to do just that... and not leave them hanging f Scott needs to learn that when he tells a customer their vehicle has issues and will call them back... to do just that... and not leave them hanging for almost 3 weeks and leaving them to contact someone else in the service department twice More
by desrosiers12
Employees Worked With
Rebecca Moro, Rocco Cristoforo, Doug Boardman, John Kelly
May 10, 2017
New Ram purchase We dealt with Anna, who has an outstanding knowledge of the Dodge vehicles, options and accessories. She was able to match a truck to our specific wan We dealt with Anna, who has an outstanding knowledge of the Dodge vehicles, options and accessories. She was able to match a truck to our specific wants in quick order. We felt served through out the whole purchasing process, including being offered "what will it take to close this deal" Truck and staff were ready for us at the agreed delivery time. Love the truck More
by PatB
Employees Worked With
Sales Manager, not sure of his name, Anna Seabrook, Cherie Papa
May 10, 2017
Professional and accommodating As busy professionals we did not have a lot of time to find what we needed. Greg was so accommodating to meet in the evenings and even gave up his day As busy professionals we did not have a lot of time to find what we needed. Greg was so accommodating to meet in the evenings and even gave up his day off to help us find our perfect fit (he should get a nice sunny day off as a replacement😀). The sales manager was very welcoming and professional being sure to acknowledge our visit every time. Working with 2 of the finance officers was also a very easy experience. Overall I would recommend this dealership to anyone looking for fair pricing, caring, personal staff and a fast,efficient purchase or trade. More
by K Wesley
Employees Worked With
Bryan Sullivan, Doug Boardman, Gregory Cleland, Brandi Caputo
May 10, 2017
Number one Brad Forbes My family had some recent changes that led to a purchase of yet another vehicle. It lead us to the one and only Brad Forbes. He makes an exceptional r My family had some recent changes that led to a purchase of yet another vehicle. It lead us to the one and only Brad Forbes. He makes an exceptional role model of what a professional in sales of vehicles should be. He takes his position very serous very knowledgeable providing us with a great experience. He previously sold us a Jeep Patriot at that point we new he was our saleman .What incredible work ethics. What makes him special is that he really listens to his customers needs and wants and does his very best to meet our needs with absolute no pressure. We have gone to other dealerships but their customer service does not even come close to what we have experienced with Brad. Brad you're irreplaceable and a unique individual. We will referr future business your way!! More
by Patriots
Employees Worked With
Brad Forbes, Cherie Papa
May 10, 2017
First time Dodge owner! Quick friendly and efficient service. People knew their job and performed it very well. Purchase of a brand new vehicle went very smoothly.Would sugge Quick friendly and efficient service. People knew their job and performed it very well. Purchase of a brand new vehicle went very smoothly.Would suggest dealership to anyone looking for a Dodge. More
by Go Ram
Employees Worked With
Doug Boardman, Brandi Caputo, Mike Vanderwater
May 08, 2017
Excellent Customer Service Alex Spenard Alex Spenard was an excellent salesman. When my husband and I decided that the trade in cost for our vehicle was too low. Alex and the sales manager Alex Spenard was an excellent salesman. When my husband and I decided that the trade in cost for our vehicle was too low. Alex and the sales manager figured out a way to boost the price and make the deal happen. Alex was very knowledgeable and when he did not the answer he would be honest and find the answer out. He let me know what was happening with everything. with the deal. He came in on the Saturday so I could do the paper work and it was his weekend off. I thought that was very professional and nice. I would highly recommend Alex to anyone looking for a professional, hardworking honest sales person. More
by redjeep
Employees Worked With
Alex Spenard
May 05, 2017
New ram I bought a 2017 ram 1500. Happy with the truck. Small issue upon delivery but Greg did everything to correct the problem. Would recommend to friends a I bought a 2017 ram 1500. Happy with the truck. Small issue upon delivery but Greg did everything to correct the problem. Would recommend to friends and family More
by Dubois
Employees Worked With
Gregory Cleland, Taki Vlotaros
May 03, 2017
Love my Journey!! I knew the new vehicle I wanted, Nick helped me find the right colour with all the features I wanted. A little hiccup with a feature that was added o I knew the new vehicle I wanted, Nick helped me find the right colour with all the features I wanted. A little hiccup with a feature that was added on, but Nick got it taken care of ASAP without making me feel bad - even lent me his personal vehicle to use while they took care of the concern and traded vehicles with me at my place of work. I felt like he really cared about the way I felt and not just concerned with making the sale. My husband also purchased a new Dodge truck and was very pleased with his purchase price. Thanks Nick Figliomeni for your attentive and caring customer service!!! More
by Journeylover
Employees Worked With
Nick Figliomeni
