Went to Terrace Ford and asked if they had time and if it was ok if I had my own oil and filter, no problem pull it in.
I mentioned the cars lowered and may need wood to get on the lift, no problem. I then asked if I could have a look under the car as I just recently have had an occasional exhaust rattle (hitting body)
I stand just inside the back door and watch as they use brake rotors to lift the car to get it on the lift as the guy is trying to drive on I could see it repeatedly flinging up and hitting the front lip (if he drove slower or used wood it wouldn't be an issue)
They get it up and I go have a look and cant see anything so figure all is good but after seeing how careless they are I decide maybe I should watch from the door.
The kid is trying to screw the new oil filter on and then I see him take out a light and start looking and I get worried. I ask if there is an issue and he says I think you may have the wrong oil filer and has me come over to see how he can only get it 2 threads on. I think thats odd as its a wix from napa and I have the invoice in the car showing its for an 05 mustang gt. I said no problem get a ford filter then. He gets one and is having issues again. I saw the ford one he got from parts and it is the one I have used in the past so I ask can I have a look. I check the threads with my finger and then thread on the napa filter no problem no resistance, I have him look at it and take it off and try it himself, he goes to put it on and I can see its crooked and cross threading, he eventually gets it and says yep no issues the filters good, and I leave to let him finish his job but Im worried at this point, I casually mention the oil I brought is in liter bottles not quarts (car takes 5 quarts) confirm he knows liter is larger and hes not going to overfill. I leave and go inside. A while later I look and hes gone cars in the same position so I ask another mechanic can I check the level, its down a half quart so when I eventually see the mechanic I ask him to add more and he checks and confirms ads and checks again, all is good.
They were supposed to look into doing the airbag recall so I'm assuming they were checking with parts at this point but I decided to go talk with the service manager at this point and express my concerns with this guys ability to do his job and my frustration that the cars been in the bay for 1.5 hours for an oil change. He decides to then go out and talk to the guy... Of course hes going to cover his xxx. The service manager then comes back as Im trying to pay and get out and says the mechanic said the oil filter was wrong and he had to force it? I said what thats not what he said to me. I asked if we should go with the ford filter and he said no. At this point Im worried what has this kid done.
The service advisory I initially spoke with then comes back and says they can do the airbag but it will take over an hour (to complete not to get it worked on as the other tech was available) and I say no thanks as I have had the car in the bay actively being worked on from 1:30 until 3:30 for just an oil change.
Scares the **** out of me that a "ford trained technician or apprentice" cant put an oil filter on (even a ford one), doesn't know how to read or fill oil level and that it takes 2 hours for an oil change and even the service managers can be so inept. After looking up the dealership reviews the only two that dont seem fake are "avoid at all costs" both specifying issues with service department damaging vehicles.
I ended up driving to the other dealership in Burlington and had him confirm the oil filter was tight.
**** I should have just done it myself