Subaru of Calgary

Great Vehicle but Terrible Experience I purchased a Subaru Outback, and while I like the vehicle, the purchase experience was a nightmare, the worst I’ve ever had. (I will only give some I purchased a Subaru Outback, and while I like the vehicle, the purchase experience was a nightmare, the worst I’ve ever had. (I will only give some of the specifics here, because all the details of this debacle would take much longer.) The vehicle arrived five weeks after the promised deadline, and it was the wrong colour. Instead of profusely apologizing, the manager was rude, (even initially refusing to speak with me), and gave a lot of farfetched excuses. After much discussion, he did promise to make it up to me at the time of delivery. Since I had already sold my car, I was given a courtesy car, which I soon discovered had expired plates and insurance, so I contacted the salesperson. Two days later, someone came to change the plates, and had no screwdriver, so I had to loan him one. When the right car finally arrived eighteen days later, I discovered that the rust proofing had not been done. I agreed to return a week later and wait while it was completed. At least the salesperson gave me free touch up paint for my inconvenience. Although the manager was around, he completely ignored me, and made no attempt to deliver on his promise. After returning home, I discovered that the 3M film was not done on my roofline, as contracted, and I immediately contacted the salesperson. Three days later, I had received no response, so I sent another email. The salesperson said he would forward my emails to the manager and finance officer. Four days after that, I still had not heard, so I contacted the salesperson again. He said he would forward my emails to another manager and finance officer. I finally received a response, a week after requesting, that the 3M would be done with the rust proofing. Edited August 19: Regarding the comment below from Subaru Calgary offering to "make this right", it never happened. They made very little effort, even after I called and emailed several times. It was more wasting of my time. Edited August 29 - The comment below about Ken Woo attempting to contact me a few times is also inaccurate. He tried twice during the business day, and I promptly returned his call, but he wasn't available. I then emailed and phoned several times, giving a span of time (hours) I would be available during the afternoon/evening, and nobody ever contacted me again. I have done far more work to connect than Subaru Calgary has, and it shouldn't be that way. Edited November 5 - I did get an apology email from the manager, along with a promise to follow up with a phone call. The call never happened so I considered the matter closed. A few weeks later, I had a call from another manager, and he gave an apology and an offer of a $500 credit towards future service work. I am satisfied with his efforts to make things right and will give this dealership another chance. More

The WORST Dealership I ever dealt with This Subaru dealership is the worst dealership I ever dealt with. No communication, no follow up, nothing after they took the deposit. We were treated This Subaru dealership is the worst dealership I ever dealt with. No communication, no follow up, nothing after they took the deposit. We were treated so disrespectful. We ordered a new car, waited for a few months and heard nothing from the dealership. More

It was Really obvious we had purchased a USED vehicle Worst buying experience I have ever had. Got nothing but a lot of lip service from the salesman. Just a lot of yes, yes but later found out he had no Worst buying experience I have ever had. Got nothing but a lot of lip service from the salesman. Just a lot of yes, yes but later found out he had no power whatsoever and what he promised was simply ignored. Gave them an entire week to get our vehicle ready and the interior was still dirty...barely vacuumed. Instead of putting us at the top of the list for cleaning we were asked to bring the car back the next day and leave it for the day to get it cleaned. I was adamant about having the latest version of software for the stereo and was promised I would get it but what I was given was 2 years old. When I brought this to the Managers attention I was told "Too bad that is what we have and that is what you get" and then he rudely walked away and simply didn't care when I said this was not what we were promised. Any time I spoke to another person in the company I would get "Oh, you bought a used car...." comment (apparently second rate purchase). Wish we would have just walked away and demanded our money back but not sure we would have gotten it all back. This dealership is a poor representative to Subaru and I will never take my car to them for servicing nor will I ever darken their doors to purchase another car. This is the 3rd Subaru we have purchased and to be treated so poorly was just sickening. More

First Time Subaru Owner From the moment I walked in the door to the day we picked up our new Crosstrek, Dale was a top-notch professional, providing a wealth of information From the moment I walked in the door to the day we picked up our new Crosstrek, Dale was a top-notch professional, providing a wealth of information and first hand knowledge of Subaru's. We have never owned a Subaru before, but are glad we made the switch! More

took four weeks to return a call Bought a used truck from them. Had issues within the first two weeks. Took four weeks for the used car manager to call me back and say "To bad you sig Bought a used truck from them. Had issues within the first two weeks. Took four weeks for the used car manager to call me back and say "To bad you signed the contract" nothing we can do. More

Friendly and efficient From ordering my car by email from overseas to picking it up to having everything explained to me clearly and shown all the features of my new car (my From ordering my car by email from overseas to picking it up to having everything explained to me clearly and shown all the features of my new car (my first in 29 years!) and taking it in to get after-purchase work done, everyone has been exceptionally friendly, efficient and helpful. I will get all my servicing done at Subaru Calgary. More

Danielle was amazing to deal with First off, I would like to thank Danielle for her great work on helping me look for my dream vehicle. She was truly amazing in every aspect of this pr First off, I would like to thank Danielle for her great work on helping me look for my dream vehicle. She was truly amazing in every aspect of this process. Keep up the good work Danielle. More

Owned 4 Subaru It goes good until you have a problem with your vehicle. They will not stand behind their warranty. Not only I had the part diagnosed by 3 mechanics a It goes good until you have a problem with your vehicle. They will not stand behind their warranty. Not only I had the part diagnosed by 3 mechanics and 1 mechanic teacher, Calgary Subaru could only laugh at me, and offer to replace the part under warranty for 800$. Another time I had my brake checked (50$), All good was the report, 2 Weeks later returned with brake problems, they could only blamed my wife driving behavior...then ask 4000$ to fix the rotors and all. Took the car to All Make, they fix the brake system for 250$ and it went fine for 40,000km. After sale service is so bad, that I wonder who is writing all the other reviews on this site, if you have any experience with them, you know exactly what I'm talking about. I love the Subaru cars, Owned 4 of them, will NEVER buy another one because the service is as bad as it could get. Don't waste you time with them. More

Awesome dealership! This is my fourth purchase from Subaru Calgary.overt the past 15 years. All aspects of the business are excellent - purchase, service, parts - and the This is my fourth purchase from Subaru Calgary.overt the past 15 years. All aspects of the business are excellent - purchase, service, parts - and the PEOPLE who work there are amazing! Will definitely be back for #5 in 4 years. More

I came for the car and left with amazing service I already knew I wanted the Subaru but the amazing service is the reason why I bought from Subaru Calgary. When I went to centaur ALL the salesman neg I already knew I wanted the Subaru but the amazing service is the reason why I bought from Subaru Calgary. When I went to centaur ALL the salesman neglected me thinking I was not a serious buyer due to my age. They would not even let me test drive a car. When I went to Subaru Calgary everyone including the manager was heartfelt and welcoming me to their family. I would highly recommend Malven as he did his all time best to ensure I was happy with my service throughout the process. To add the cherry on top being that Subaru Calgary is #1 in the nation they gave me a heck of a lot better price then centaur! More