Subaru of Calgary

Excellent Service! Yesterday I drove home my very first EVER new car and it came much sooner than I ever expected! I came into the dealership to explore my options, how Yesterday I drove home my very first EVER new car and it came much sooner than I ever expected! I came into the dealership to explore my options, however, because I still owed on my previous purchase of a used car from another city, I wasn't overly optimistic that my budget would allow for a trade in at this time. I had never driven a Subaru and was encouraged to take a test drive which I thoroughly enjoyed! The sale person who worked with me, Faisal was fun to work with - the more excited I got, the more he made me laugh and it was just a generally amusing experience! Then came the number crunching for the car I fell in love with, and low and behold it was out of my budget. When I let the GM, Derrick know this on the phone the next day and that I would have to spend at least another year in my current car which I detested, he said he would call me back in a bit. Incredibly, he worked to get me into the exact car I wanted with the accessory I was super pumped about (a tent that attaches to the back of the Impreza Hatchback for camping) and exactly within my budget. Not slightly above my budget so I can't sleep at night, but IN my budget, which also allowed room for the slight increase in my insurance for a brand new vehicle. Upon delivery the following day the whole team totally reflected my excitement! My experience with General Manager Derrick Koch, Sales Associate Faisal Nawaz and Finance Manager Trina Carreau was seamless, comfortable, ZERO pressure and so much fun!!! I LOVE my new car and I HIGHLY recommend Subaru Calgary...even if you never thought of yourself in a Subaru (because I hadn't for myself), you have to check these guys out and at least drive one, just for fun! More

Great vehicle Decided to give the Legacy a test drive on the recommendation of family members. It is a very smooth ride, has good power and is the perfect size. O Decided to give the Legacy a test drive on the recommendation of family members. It is a very smooth ride, has good power and is the perfect size. Our sales person, Dale, was very knowledgeable and helpful. We are very happy with our purchase. More

Friendly no hassle service and great vehicles. We could not be happier with our new pre-owned Subaru Crosstrek and the service we received at Subaru Calgary was fantastic. Tariq was super friendly We could not be happier with our new pre-owned Subaru Crosstrek and the service we received at Subaru Calgary was fantastic. Tariq was super friendly, very knowledgable, easy to deal with and made the whole buying experience enjoyable. More

low shop rates offset by ridiculous "shop materials" charge 40,000 km service was quoted at $440 plus tax. When I picked up the car I was told that there was an additional charge for shop materials of $47. It 40,000 km service was quoted at $440 plus tax. When I picked up the car I was told that there was an additional charge for shop materials of $47. It maxed out at $49 regardless of the invoiced cost. When I complained< I was told that it was standard. However, at the 20,000 km service, which is identical to the 40,000 km service, the shop materials charge was less than $6.00. It would appear that to make the labour rate appear reasonable at $125/hour this shop materials charge in fact increases it to about $145/hour. This is an unreasonable and deceptive charge that undermines my confidence in the dealership. I have otherwise been quite satisfied with other elements of the dealership but I will consider alternative service options in the future if this practice persists. More

great car to own I am a tiny Asian girl, no suppose like the Forester at all. But after Justin's detail introduction and test drive. I feel i fall in love the Subaru F I am a tiny Asian girl, no suppose like the Forester at all. But after Justin's detail introduction and test drive. I feel i fall in love the Subaru Forester. Good customer servise and great product to puchase, highly recommend it! More

Loving Our Subaru Outback We were recently in the process of purchasing a new 2016 Subaru Outback from Subaru Calgary. One of our prime requests were safety features and after We were recently in the process of purchasing a new 2016 Subaru Outback from Subaru Calgary. One of our prime requests were safety features and after several days of no response to inquiries about delivery and dealer add ons, we visited the finance manager expressing our concerns. He promptly agreed we had some bonafide issues and brought in the General Manager, who is new at this dealership. He carefully listened to our concerns and requested features on a new vehicle and soon addressed all of our requests to our complete satisfaction with our salesman present. On the day of actual delivery, the finance manager thoroughly explained his part of the transaction including dealer add ons and taking care of registration and insurance transfer. The General Manager met with us to be sure we were satisfied and the salesman completely explained the operation of the vehicle. We are very pleased with our new Outback and with how Subaru Calgary addressed our desires. More

Superb SUV buying experience My wife and I were in the market for a new Subaru Outback and after many months of online researching both the vehicle and several different dealershi My wife and I were in the market for a new Subaru Outback and after many months of online researching both the vehicle and several different dealerships we decided that Subaru Calgary was where we would deal with as their reviews were all very high. We were never at any time disappointed. Our first contact was Loman Edwards in sales, who went out of his way to accommodate our requests. When we did find what we wanted we were able to make a very fair deal and we picked up the vehicle in a very timely fashion. This was the easiest new vehicle purchase I have ever been involved with. The finance manager, Ryan Romano, was super helpful in explaining the different options that were available to us and and between him and Loman made for a very pleasant experience. We now have our Subaru Outback that we are very happy with. We will certainly recommend Subaru Calgary to our friends and will continue dealing with them in the future. More

No hidden sales tactics My recent purchase of a 2016 Outback went quite well. Subaru sent out a recall on 2016 Outback (steering column issue) and Calgary Subaru, in particu My recent purchase of a 2016 Outback went quite well. Subaru sent out a recall on 2016 Outback (steering column issue) and Calgary Subaru, in particular Loman helped me out while I waited on delivery of the vehicle. More

Overall, absolutely amazing and wonderful experience! I went in for a service appointment today at Subaru Calgary, and as always, I was treated with gratitude as well as exceptional customer service by Je I went in for a service appointment today at Subaru Calgary, and as always, I was treated with gratitude as well as exceptional customer service by Jennie Estabrooks and Ken Woo. It was an absolute pleasure dealing with them and I look forward to my next service in hopes of having the same experience in the future. Once again, thank you so much to Jennie and Ken. Costantino (Tino) Laratta More

Excellent service This is a two step review: Sales/Management and Service Went for 20K maintenance, windshield and summer tire change last week. I am blown away by t This is a two step review: Sales/Management and Service Went for 20K maintenance, windshield and summer tire change last week. I am blown away by the help, guidance and service I got.. again. Yes. This is not the first time. Raj was excellent. She is very knowledgeable. She walked me through the maintenance manual, while filling it out she took time to explain the fields, timeline, the process. Her willingness to help with a huge smile made my day. She made sure I had shuttle in place and made follow up calls to make sure we were on track. After the maintenance was done and I was shuttled back to pick up my car. She came with the list of items on the work sheet. And went through all and explained the results, what was done, when/what I should be coming next for, and for what reasons. I highly recommend her. I am planning to upgrade my SUV in the near future. Rahat took great deal of his time and explained all the ins and outs and new features of new upcoming models. He is also very knowledgeable and incredibly helpful. And he can explain everything in layman's terms. He followed up with the technical service to make sure all was in track. When I dropped of my SUV and picked up the next day Raj and Rahat were there both times. Saying their hello's and good bye's, making sure I was taken care of. Last but not least: By now you probably know that I don't know too much about vehicles. But what I'd like you to know is I LOVE my Subaru and the fantastic people work in this dealership. I was referred to this dealership by a friend 4 years ago. And I've been receiving this excellent support each and every time I go for a maintenance, tire change and all. You guys are amazing. Kudos to you. When I am upgrading it would be another Subaru and it will be from Subaru Calgary again. I have a huge confidence in people working at this dealership. Simply put I believe in them. If you are reading this Raj and Rahat; Thank you. Your professionalism, help, smiles and warm attitudes greatly appreciated. Mel More