Stouffville Hyundai

I had a very disappointing experience at Stouffville Hyundai, and I would not recommend this dealership. I visited to trade in my black 2020 Hyundai Sonata Preferred (81,236 km) for a red 2022 Sonata Hyundai, and I would not recommend this dealership. I visited to trade in my black 2020 Hyundai Sonata Preferred (81,236 km) for a red 2022 Sonata Sport (around 73,500 km), listed at about $18,798. I was completely transparent about my car having an accident listed on Carfax, and as I was told by the previous owner, it was only a front bumper replacement with no insurance claim. Initially, I dealt with a salesperson named Sam, who was fine during the test drive. But things quickly became frustrating afterward. Instead of giving me proper numbers, I was repeatedly asked how much I originally paid for my car — which is not relevant to determining trade-in value. I clearly said I wasn’t comfortable sharing that information. Then the sales manager, Shayne Sequeira, stepped in and continued asking the same question in a dismissive tone, which felt very unprofessional and pressuring. After waiting more than 30 minutes, they came back with a trade-in value of just $7,500 for my 2020 Sonata. This was shocking, especially considering other platforms like Clutch and CarDoor were offering me around $14,000 for the same vehicle. Overall, I wasted nearly 2 hours at the dealership plus another hour traveling, only to receive a lowball offer and deal with unprofessional behavior. I would strongly advise others to avoid this dealership and explore better options elsewhere. More

Dealership lied regarding claim free benefit. Waited 5 years to claim to be told never was eligible due to there being a limit per repair. Waited 5 years to claim to be told never was eligible due to there being a limit per repair. More

Friendly staff, Darren in the shop looked after my car & he was courteous. After checking my car out found nothing wrong. he was courteous. After checking my car out found nothing wrong. More

Customer focused and friendly staff. In time and efficient service. They do their best to accommodate your request or understand if there is any urgency. Keep up the good work !!! In time and efficient service. They do their best to accommodate your request or understand if there is any urgency. Keep up the good work !!! More

Friendly staff and great service here. Service is always done on time. I recommend this dealership. Service is always done on time. I recommend this dealership. More

Bought a second hand Sante Fe in this dealership. It was such a seamless process. Didnt have to do anything. Everything had been taken care of. Nelson, the Service Manager, and Dylan , The Sales Mana It was such a seamless process. Didnt have to do anything. Everything had been taken care of. Nelson, the Service Manager, and Dylan , The Sales Manager for Second Hand Cars were both just wonderful to talk to and been both always available when I have questions regarding the car. So far, I have been enjoying the car since I got it. More

Well run, clean dealership. Knowledgeable, understanding staff. Attentive receptionist and friendly sales personnel. Appreciate the No pressure atmosphere for your buying needs Knowledgeable, understanding staff. Attentive receptionist and friendly sales personnel. Appreciate the No pressure atmosphere for your buying needs , whether it be vehicle or accessories. More

Very good overall experience so far with at this dealership. We purchased the car here and also cam in for the first two services, everything went smoothly. Knowledgeable and friendly people hence dealership. We purchased the car here and also cam in for the first two services, everything went smoothly. Knowledgeable and friendly people hence we recommend this dealership for both sales and service. - George More

Good vehicle purchasing experience. Salesman dan was great to deal with. only two negatives. They sold me a demo from their lot with 15450 kms. Origanally they mistakenly tried to charg Salesman dan was great to deal with. only two negatives. They sold me a demo from their lot with 15450 kms. Origanally they mistakenly tried to charge freight air tax and tire tax. They removed it when i notified them. i drove 450kms and we had the purchase worked out. when i arrived they changed the purchase aggteement and removed my 670 dollar plus discount. Also when these dealers advertise they are supposed to have all in pricing of course minus taxes and licensing fees. They tacked on 499 addmin. fee. Lots of dealers do this and dont follow OMVIC rules More

Richard our Sales rep was amazing. He helped us find the right vehicle for our needs, and kept us up to date with any delays regarding delivery time of our vehicle as it was ordered to He helped us find the right vehicle for our needs, and kept us up to date with any delays regarding delivery time of our vehicle as it was ordered to the specs we wanted. When it came time to deal with financing, we couldn’t ask for a better person to deal with than Silvia. She was thorough and explained everything in detail and an absolute helpful person. In fact all of the staff there were courteous helpful and pleasant to deal with. If you are looking for a dealership that will take care of all your needs, we would definitely recommend Stouffville Hyundai. More