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Stockie Chrysler Dodge Jeep Ram - Service Centre

Waterloo, ON

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87 Reviews

87 Reviews of Stockie Chrysler Dodge Jeep Ram - Service Centre

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June 07, 2019

Disappointed/Lack of communication I had pre-booked an appointment with customer service in which they informed me it would take approximately one hour, I made arrangements to show up o More

by Doug
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service manager and desk service personal
Jun 10, 2019 -

Stockie Chrysler Dodge Jeep Ram responded

Hi Doug! I'm very sorry to hear you had a negative experience with us. We should have communicated with you about the unexpected delay, and I apologize that you weren't promptly informed and were forced to wait. Please feel free to contact me directly at astockie@stockiechrysler.com. I look forward to hearing from you and hopefully making this right. - Adam Stockie, General Manager

Jun 10, 2019 -

Stockie Chrysler Dodge Jeep Ram responded

Hi Doug! I'm very sorry to hear you had a negative experience with us. We should have communicated with you about the unexpected delay, and I apologize that you weren't promptly informed and were forced to wait. Please feel free to contact me directly at astockie@stockiechrysler.com. I look forward to hearing from you and hopefully making this right. - Adam Stockie, General Manager

June 05, 2019

Ryan is very nice helping my dad fix his caravan problem My dad has a warning engine light, ryan is very helpful to have a technician do a check appointment, and as my dad doesn't speak english, he is very n More

by sherry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2019 -

Stockie Chrysler Dodge Jeep Ram responded

Hi Sherry! We're just happy we could help your dad out with his caravan! We hope everything is working perfectly now! If you need anymore help in the future, please don't hesitate to let us know. We're here for you!

June 03, 2019

Winning I was very impressed with the friendly service team, fantastic shuttle driver and work completed. It was a pleasure dealing with Ryan in the service d More

by josh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2019 -

Stockie Chrysler Dodge Jeep Ram responded

Thank you so much, Josh! We're grateful that you gave us a chance and we're glad we were able to do our best for you and your vehicle! Enjoy it - we look forward to your next visit!

May 28, 2019

Above & Beyond! Exceptional customer service! Ryan went above and beyond to ensure exemplary service! He is always very friendly & patient. He takes the time explain More

by Becky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cie D’Ermo
May 28, 2019 -

Stockie Chrysler Dodge Jeep Ram responded

Thank you so much for making our day with your amazing feedback, Becky! It's so great to know Ryan is always able to help you in a timely manner. We hope your vehicle is working well now, but if there's ever anything you else you need - we're here for you!

May 27, 2019

#1 SERVICE ADVISER Ryan Kelly picked up a screw in my tire, crap day turned into awesome day with the help of Ryan Kelly, within minutes he found the problem, fixed it and i was ba More

by Robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Kelly
May 28, 2019 -

Stockie Chrysler Dodge Jeep Ram responded

Thank you so much for sharing this, Robert - you made our day! We're so pleased Ryan was able to help you out and do so quickly so you could get back to your day! If we can help with anything else in the future, please let us know!

May 23, 2019

Excellent service, highly recommend. Ryan is really friendly and professional, no pressure and understanding well that what you want, explains things in a simple understandable way. I wou More

by Ethan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2019 -

Stockie Chrysler Dodge Jeep Ram responded

Thank you, Ethan! We're happy you had a great experience with Ryan and we really appreciate your recommendation! If there's anything else we can assist with in the future, please don't hesitate to get in touch!

May 22, 2019

Very Nice people Very helpful and friendly open-minded people they help me on my first visit free of charge service Thank you so much guys you are great More

by Melie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cie D’Ermo
May 23, 2019 -

Stockie Chrysler Dodge Jeep Ram responded

Thank you so much, Melie! It was a pleasure to help you out and we look forward to seeing you again in the future!

May 14, 2019

Great service and customer dealing. The service advisor was really helpful and provided quick to deal with the situation. Got everything lined before I could even ask for and were ready More

by KT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2019 -

Stockie Chrysler Dodge Jeep Ram responded

Thank you so much for your feedback! We're so happy our team was able to anticipate potential problems and requests and have everything ready for you! Enjoy your vehicle, and if there's anything else you might need in the future, please don't hesitate to let us know! We're here for you!

April 25, 2019

Excellent Customer Service I am a regular customer with Stockie after they took over . I would say pretty satisfied with their work and customer service . Good explanation/sugg More

by vikast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2019 -

Stockie Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your wonderful feedback! We're happy that our team is able to keep helping you with your vehicle and keep you informed about its condition and work that needs to be done! We look forward to your next visit!

April 18, 2019

Great Service! I have been using their services over the last few years, never had any issues and my truck is always ready on time. Very easy to deal with and always More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Hache
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cie D’Ermo
Apr 23, 2019 -

Stockie Chrysler Dodge Jeep Ram responded

Thank you so much, Dave! Our team works hard to make sure service is completed promptly for all of our amazing customers, and we're pleased that that has been the case whenever you bring in your truck! We will continue to strive to do our best for you!

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