Steve Scherer Chevrolet Buick GMC

I recently purchased a brand new vehicle from Scherer Chevrolet Buick GMC Ltd., and unfortunately, my experience has been nothing short of disappointing. From the very beginning, there were issues with t Chevrolet Buick GMC Ltd., and unfortunately, my experience has been nothing short of disappointing. From the very beginning, there were issues with the vehicle I selected, which left me feeling misled and frustrated. When I initially inspected the vehicle, the salesperson informed me that the battery was dead but assured me that they would replace it with an identical model, albeit in a different color and lacking sunroof or leather seats. Despite my concerns, I was told that all the features would remain the same. However, upon picking up the vehicle, I discovered that it was missing a crucial feature – adaptive cruise control. Naturally, I returned to the dealership to address this issue, hoping for a resolution. However, instead of receiving proper assistance, I was met with arrogance from the manager, who callously dismissed my concerns, stating that there was nothing he could do. Not only was this response incredibly unhelpful, but it also highlighted a lack of accountability and care for customer satisfaction. In an attempt to salvage the situation, I proposed a solution by suggesting the addition of a roof rack to accommodate my recreational needs, specifically for biking with my wife. The manager agreed to consider this request but failed to follow through. Despite reaching out via email, I never received a response or any acknowledgment of my concerns. Overall, my experience with Scherer Chevrolet Buick GMC Ltd. has left me feeling incredibly dissatisfied and undervalued as a customer. The misleading sales tactics, coupled with the dismissive attitude of the management team, have tarnished what should have been an exciting and enjoyable purchase experience. I would caution others to think twice before considering this dealership for their automotive needs. That Was Monday April 15. I sent the manager a follow up email that day with my number. I have not even got a reply yet saying he is looking into it.. I left a poor google review, and now resorting to online social media. More

Solid dealership. Made my new purchase enjoyable and easy. Thanks to Kyle and Brenda for the wonderful experience. Made my new purchase enjoyable and easy. Thanks to Kyle and Brenda for the wonderful experience. More

Salesman, Mark Scorfield offered a price on a car and the written agreement was $1,000 higher. Neither he or the sales manager would honour the original price. It is a terrible way to treat customers and ve written agreement was $1,000 higher. Neither he or the sales manager would honour the original price. It is a terrible way to treat customers and very poor customer service More

Best place to purchase! Awesome for service! Staff is very friendly and make it easy to get in and out without any hassle! Awesome for service! Staff is very friendly and make it easy to get in and out without any hassle! More

Went in looking for a new truck and it was a quick painless experience. Found a vehicle that checked off all my needs and didn't break the bank. 10/10 reccomend. painless experience. Found a vehicle that checked off all my needs and didn't break the bank. 10/10 reccomend. More

I had such a great experience! The staff were super friendly and answered any questions I had. Absolute pleasure to deal with. Would highly recommend! The staff were super friendly and answered any questions I had. Absolute pleasure to deal with. Would highly recommend! More

Everyone at the dealership was so helpful and knowledgeable. I can't speak highly enough about my experience. Excellent customer service experience. knowledgeable. I can't speak highly enough about my experience. Excellent customer service experience. More

Had no issues at all with the purchase of my new truck, transaction went smooth and no issues at all. friendly staff and quick response from my sales lady Mel. would recommend her to anyone buying a new/us transaction went smooth and no issues at all. friendly staff and quick response from my sales lady Mel. would recommend her to anyone buying a new/used vehicle. More

They took great care to help me with my new vehicle. I would recommend Graham Kelley to anyone. He was wonderful. I would recommend Graham Kelley to anyone. He was wonderful. More

Giving the word out - Mark S. sales rep. has not let us down for the past 8+ years dealing with Scherer's. I love my vehicles purchased/ leased from this dealership. Go out and ch sales rep. has not let us down for the past 8+ years dealing with Scherer's. I love my vehicles purchased/ leased from this dealership. Go out and checked Scherer's out. You will not be disappointed! Giving Brenda and all the staff thumbs up! More