Star Motors of Ottawa Mercedes-Benz

Horrible service at the mechanique shop I took my car to Star motor to change the oil and service is called B1, after inspection they relized I need front Pad, so it accepted and then they c I took my car to Star motor to change the oil and service is called B1, after inspection they relized I need front Pad, so it accepted and then they called saying the my car needs a break line and I said I take my car somewhere else but they said I can not drive my car becasue it does not have break at all. So ended up paying $4850 and still my break is not 100%. More

Excellence in every sense of the word. I just bought a car from Starmotors and it was an awesome experience. Every retailer shows its class by the people it employs and I dealt with James a I just bought a car from Starmotors and it was an awesome experience. Every retailer shows its class by the people it employs and I dealt with James and Melissa and they represented Starmotors with distinction. It was a pleasure to buy a beautiful car from people who listened to our needs and tried to accommodate us in every way possible. I would recommend this dealership to anyone interested as I had gone to all the other places in the city but their service and attitude was amazing. Great work guys. More

Two Mercedes in one shot! GLE 350d and C300 - wow! James was the salesman I dealt with. I'm in the Canadian Forces and was on break from deployment when I visited - he made me a deal I could not refus James was the salesman I dealt with. I'm in the Canadian Forces and was on break from deployment when I visited - he made me a deal I could not refuse on the GLE; with the loyalty programme he also formulated another deal for my wife on a C300. James, Melissa and the entire team were fantastic! More

Great sale and finance team Just purchased my new GLA250 4Matic Loved the experience, The salesman Salah Ghadie was verry professional, helped me locate the car i wanted. The Just purchased my new GLA250 4Matic Loved the experience, The salesman Salah Ghadie was verry professional, helped me locate the car i wanted. The team went the extra length to provide me with a loaner till they prepped my new car. The business manager Adam was courteous and worked with me on the final numbers and applied all possible incentives. Overall i rate this team 5 out of 5. More

Great place to purchase and service your Mercedes I bought a 2016 B series from Star Motors at the end of September 2016, I have a wonderful experience. Maurice is an awesome salesman, he is patien I bought a 2016 B series from Star Motors at the end of September 2016, I have a wonderful experience. Maurice is an awesome salesman, he is patient, very professional, enthusiastic, always pleasure helping us with many requests and questions. Maurice is outstanding salesman and serves us beyond our expectation. Maurice has given us the best service before, during the sale and the most important after sale. I would highly recommend Maurice Hamilton to anyone who plan to buy a Mercedes vehicle to come and see Maurice A+++.Thanks Maurice I also would like to thanks to Ghislain, Melissa from sale/admin staff; Mohammad, Yoosef and the technicians from services. More

Great experience Just purchased a 2017 GLC 300 from Star Motors. We dealt with James Bearzatto and James was an absolute pleasure to deal with. None of our questions w Just purchased a 2017 GLC 300 from Star Motors. We dealt with James Bearzatto and James was an absolute pleasure to deal with. None of our questions went unanswered, and everything was explained very clearly and with utmost patience. We will certainly see James for our next purchase at Star Motors. More

Awesome I WOULD LIKE TO THANKS SAL GHADIE AND KASS FOR SELLING ME C300/2016 MERCEDES. BEST REGARDS TO THEM FOR BEING VERY HELPFUL AND KNOWLEDGEABLE . I WOULD LIKE TO THANKS SAL GHADIE AND KASS FOR SELLING ME C300/2016 MERCEDES. BEST REGARDS TO THEM FOR BEING VERY HELPFUL AND KNOWLEDGEABLE . More

Great Service! Most of the service advisors (particularly Martin Roy) are quite helpful and provide great service! Overall their service standards are quite satisfac Most of the service advisors (particularly Martin Roy) are quite helpful and provide great service! Overall their service standards are quite satisfactory. Give it a try! More

"Honest, Fast, Professional" Had a minor fender bender by someone I know. I brought it to Star Motors Collision Centre (this is the body shop at 40 Jamie Ave.) on recommendation Had a minor fender bender by someone I know. I brought it to Star Motors Collision Centre (this is the body shop at 40 Jamie Ave.) on recommendation from my Honda dealership. They did the work so well you'd never know anything ever happened to it. The final price was cheaper than the initial quote because they thought the plastic grill at the front would have to be replaced. When they took it apart they saw that they could put it back and there was no sign of damage. They could have just replaced it at my friend's cost and I wouldn't have asked any questions. Refreshing to see an honest business of this type. Very fast, good work and they cleaned car immaculately. I'd send anyone I know to them. More

Minor repair to sprinter van Drove 90 km for apt to replace damaged front bumper parking sensor which was found at an initial service on a 2013 3500 sprinter airstream van.I was Drove 90 km for apt to replace damaged front bumper parking sensor which was found at an initial service on a 2013 3500 sprinter airstream van.I was told by the service manager that I would have to prepay the labour cost $119 to install(10 min. Max) and they would order the sensor which would.cost $250(I think) I agreed and prepaid $119 with the$ 530 servicing. a few days later The dealer called to say the part was in and scheduled a 90 minute appointment for 1:30 on July 10. Very pleasant on the phone.I arrived for my appointment at 1:15 and a different the service person I dealt with was very rude and incompetent He didn't seem to or couldn't find anything about the part or the appointment I told him the part was there that they called to tell me it was there and that it had to be there. He told me they would have to order the part as it was not there. He could not find any record of it being ordered. I left the van to be serviced. He again told me it would take 90min. I went back 2 hours later and asked if it was ready,they had not even put it in their garage yet.he said. When I asked he replied he didn't know when they would do it.and said very rudely he had told me that it would take 3 hours. I looked around I saw 3 other unhappy customers in what appeared be in the same situation Both times I talked to this man this day he never took his eyes off. the computer screen to look at me .just looking nasty and confused. Now realizing the work probably wouldn't 'get done before closing I told him to bring the van and I would take it elsewhere I said your service is a disgrace. he agreed. I was going outside to get the van the receptionist asked if I had been looked after all right ? I said " certainly not your service is a mess " she said " have a nice day" I own a few hundred vehicles And a lot of equipment ,I deal with parts and service several times a day. I can not recall dealing with a company that is as incompetent rude and callous as the people at star motors ...They have a.licence to steel so they don't care More