Star Motors of Ottawa Mercedes-Benz

Poor Service Whenever I take my car in, they take several attempts to replace the faulty part. I even tell them which part needs to be replaced and they replace e Whenever I take my car in, they take several attempts to replace the faulty part. I even tell them which part needs to be replaced and they replace everything else until they get to what I told them was wrong. Then it is fixed. It looks like they are driving up the services costs be keep their revenue high. I assume that all this warranty work is charged back to MB. The service guys treat you like you don't deserve to have service done as promised. What should take less than a day, takes a week. More