St. James Volkswagen

A Nightmare The communication: Terrible. The people: WONDERFUL! The speed of service: slow as can be. I would never in a million years go back to St. James VW. Go The communication: Terrible. The people: WONDERFUL! The speed of service: slow as can be. I would never in a million years go back to St. James VW. Go get your car somewhere else. St James VW is just not worth the stress More

Horrible first time vehicle purchase My girlfriend and I travelled from Regina to Winnipeg to purchase a vehicle. On a negotiation sheet she signed a deal agreeing on $22,900 excluding ta My girlfriend and I travelled from Regina to Winnipeg to purchase a vehicle. On a negotiation sheet she signed a deal agreeing on $22,900 excluding taxes. The vehicle wasn't ready that day I had to go back to Regina for work and my girlfriend had to stay the night to bring her vehicle back. She also had the finance meeting with Rithy Keo at St. James Volkswagen the next day. She said she felt rushed through the meeting and he was trying to push extra protection/warranty on her. She told him right off the bat that she did not want anything extra and she wanted the vehicle at the agreed upon price of $22,900. When she came back to Regina I went through the paper work and noticed a $699.00 SAL Tire&Rim charge. I called for about a week trying to get a hold of Rithy Keo. Once I got a hold of him he was trying to say it was some kind of complimentary tire service and that all dealerships have to put a charge for that. In Manitoba it states as law that prices are all-in excluding taxes (unless they say it includes taxes). The price she ended up paying was $23,599 excluding taxes when the price she agreed on was $22,900. I would not advise anyone to buy a vehicle here. Horrible first time vehicle purchasing experience for my girlfriend. Also just a heads up. If you do plan on buying from this dealership I just want to let you know that they charge a $800.00 documentation fee which is the steepest I've ever heard of. At Toyota I paid $50 bucks and they took that off for me. Here they wont. More

GREAT SERVICE and KINDNESS Mary, was a amazing sales rep. to us both. She was very helpful, kind, knowledgeable and understanding to our needs. We recommend her . Gunther and I Mary, was a amazing sales rep. to us both. She was very helpful, kind, knowledgeable and understanding to our needs. We recommend her . Gunther and Isabelle. Rithy Keo did his job well too. Both great. More

Excellent service! Mary Rose was my sales contact! She was so good! Friendly and professional. The transaction was so smooth. I’m so happy with my new Tiguan. Thank you Mary Rose was my sales contact! She was so good! Friendly and professional. The transaction was so smooth. I’m so happy with my new Tiguan. Thank you so much! More

Mary was awesome Mary was great, she made the process really smooth, and had all the answers to any questions that I had. Next time I need to get a car I’m for sure go Mary was great, she made the process really smooth, and had all the answers to any questions that I had. Next time I need to get a car I’m for sure gonna come see her again. More

Easy and Fast Mary made it fast and very easy to purchase my first VW, she was very helpful with my fisrt dealer purchase and made it very enjoyable! Mary made it fast and very easy to purchase my first VW, she was very helpful with my fisrt dealer purchase and made it very enjoyable! More

Great Experience Both Mary and Jasmine were wonderful in the experience of purchasing my new Jetta. Mary took the time to listen to what I was looking for and answer a Both Mary and Jasmine were wonderful in the experience of purchasing my new Jetta. Mary took the time to listen to what I was looking for and answer any questions I had about the car. Once I had made my decision Jasmine took the time to review the financing side, again taking time to answer all of my questions. Both were very prompt and pleasent when replying to emails as well. I can’t recommend these two any more. Great overall experience!! More

Awesome place The staff here are amazing. I bought a 2107 beetle and it had issues and they dealt with it right away. Very friendly! I love my beetle The staff here are amazing. I bought a 2107 beetle and it had issues and they dealt with it right away. Very friendly! I love my beetle More

Amazing Service, As Always Mary at St. James VW provides incredible customer service with absolutely no pressure! I’m always a happy customer when I drive away! She always works Mary at St. James VW provides incredible customer service with absolutely no pressure! I’m always a happy customer when I drive away! She always works hard to make sure you’re getting exactly what you want and need! I highly recommend her to anyone looking for a vehicle! She’s simply the best! More

DONT BUY FROM THEM, ESPECIALLY IF YOUR FROM ONTARIO! I’ll try and keep this short. Do not buy from this dealer. I purchased a vehicle and brought it back to Ontario where I live. Had to bring it in to ge I’ll try and keep this short. Do not buy from this dealer. I purchased a vehicle and brought it back to Ontario where I live. Had to bring it in to get it safetied for Ontario. It failed, was missing license plate lights (ripped out of the vehicle with the wiring). It took 8 days to get the parts to the dealer in KENORA where I live. We didn’t have a vehicle for 8 days. Had a hard time getting my daughter to school. I had to pay $356 to replace the lights and wiring. The dealer refused to pay this cost. Wouldn’t give me anything else like oil changes or undercoating which I suggesting (don’t ever get this here as it’s much much cheaper elsewhere. Even other dealers. Probably costs them $100 if that and they charge $1000). Finally they decided that if they paid half the cost it would make me happy. It did not. Vehicle is back now. I’m short $356 and the dealer won’t return my calls or emails. They only want to make money off you and when they do they are done with you. My family, friends and coworkers have all been warned to never shop there. I advise everyone else to do the same. More