St. James Volkswagen

Brian Zhang was very knowledgeable about the Acura MDX we were thinking of purchasing. Brian was friendly, courteous and professional. We did end up buying the Acura MDX from xx. James Volkwagen and woul were thinking of purchasing. Brian was friendly, courteous and professional. We did end up buying the Acura MDX from xx. James Volkwagen and would highly recommend Brian as a great sales person to deal with. More

The worst dealership I have ever been to. Going forward I will actively caution people away from this dealership. I'll try to keep it short and to the point - but they really suck so there is Going forward I will actively caution people away from this dealership. I'll try to keep it short and to the point - but they really suck so there is a lot. Purchased a 2020 tiguan (used 50 000km) - love the drive. When given the suv to take for a 24 hour test drive it was actually unsafetied - all tires needed to be replaced - I was unaware of course when i left the dealership and drove my small children around. Either way I let it go, no one got hurt and people make mistakes. When it came to purchasing they of course say a price then it's different on paper - again, let it go I know that's part of purchasing a car. I was charged for nitrogen 100$ - a fee "they couldn't possibly remove" a week later my car tires were low, again whatever, I got them filled at a place closer to home. Now my AC doesn't work - I'm guessing never worked because by the time I tried it out it had been 2 months of owning the car. I called to see if they could use the extended warranty I bought, but waive the deductible because it likely didn't work when I bought it in the winter. I was told no by the salesman who sold it to me (Kirby). When I asked to speak to the used sale manager to explain the situation I was never called back, called again, not called back, left a message, never called back. Also, no one except a sales person will pick up the phone there - and a manager is always "busy". All this to say once they have the sale they don't care at all or even have the courtesy to be decent. They really live up to what you expect from a sleazy car dealership. Never ever go there! More

We had a great experience at this dealership. We have never purchased a Volkswagen vehicle before and we’re very impressed with John and his knowledge of the vehicle we purchased. John was very h We have never purchased a Volkswagen vehicle before and we’re very impressed with John and his knowledge of the vehicle we purchased. John was very helpful, friendly and courteous. We would highly recommend this dealership and getting in contact with John if you are looking to purchase a Volkswagen. More

I just want to say that I had a very positive experience with the dealership. Without Mariana's professional help and going above and beyond her job, I would not have the truck that I have now. The one I wa with the dealership. Without Mariana's professional help and going above and beyond her job, I would not have the truck that I have now. The one I was looking at sold, but Mariana knew what I wanted and just days later let me know she found one and brought it in.As I am in the north, we did the deal through email, when I got to the dealership, she met me we had everything done in less than an hour. Thanks Mariana. More

I just wanted to take a moment to express my heartfelt gratitude for the exceptional service Mari provided during my recent vehicle purchase. Your professionalism, attention to detail, and genuine care ma gratitude for the exceptional service Mari provided during my recent vehicle purchase. Your professionalism, attention to detail, and genuine care made the entire process incredibly smooth and stress-free. From our very first chat to sorting out the final paperwork, you really went above and beyond to ensure that I found the perfect vehicle to meet my needs and preferences. Your knowledge and expertise were truly invaluable, and I couldn't be happier with the outcome. Thanks again for your outstanding support. Mari a true asset to your company, and I'll definitely be singing your praises to all my family and friends. More

I just wanted to take a moment to express my heartfelt gratitude for the exceptional service Mari provided during my recent vehicle purchase. Your professionalism, attention to detail, and genuine care ma gratitude for the exceptional service Mari provided during my recent vehicle purchase. Your professionalism, attention to detail, and genuine care made the entire process incredibly smooth and stress-free. From our very first chat to sorting out the final paperwork, you really went above and beyond to ensure that I found the perfect vehicle to meet my needs and preferences. Your knowledge and expertise were truly invaluable, and I couldn't be happier with the outcome. Thanks again for your outstanding support. Mari a true asset to your company, and I'll definitely be singing your praises to all my family and friends. More

Yao was very helpful, patient and knowledgeable. He answered all our questions and addressed our concerns. A great experience overall. He answered all our questions and addressed our concerns. A great experience overall. More

We has the worst trade and negotiation. The sales guy Jo was okay but finance guy SABBIR is the worst personality to deal with. In all my 2 decades dealing with cars in winnipeg I have neve The sales guy Jo was okay but finance guy SABBIR is the worst personality to deal with. In all my 2 decades dealing with cars in winnipeg I have never met a racial profiling human like him. Literally said us "you are not doing us a favour by buying from us" .we regret ever stopping by and making SABBIR hit our credit just to make a mess out of it. Jo if you see this find a better finance team/guy . Sabbir you're a big shame for your customer service ,your lies and tone of voice towards new clients. You need better training and I regret stopping to talk to you and I feel sorry for jockey. 😡😡😡 More

Mari, Dasha, and Jessie were all great to deal with. All were friendly and professional in sorting out a new Taos for my wife. Smooth and easy sales and delivery process. If you are looking for a new or All were friendly and professional in sorting out a new Taos for my wife. Smooth and easy sales and delivery process. If you are looking for a new or used car this is the best dealership in the city to deal with. More

In early spring I had originally planned to purchase a new 2024 Honda HR-V at a north Winnipeg Honda dealership. They didn't have my model's preferred trim level in stock, so I agreed to factory order. new 2024 Honda HR-V at a north Winnipeg Honda dealership. They didn't have my model's preferred trim level in stock, so I agreed to factory order. I was told there might be a wait of two or three months before it arrived; not a problem, I'm patient and can wait. Then four months passed, then five, and still no one could provide any information about my new vehicle, where it was or when it would appear. In late August received a text informing me that my HR-V had actually arrived three weeks earlier, but was forgotten about and sat forlornly on the lot until a staff member noticed it and contacted me. Unfortunately, it had been extensively damaged by a hailstorm, with its glass cracked and the white paint surfaces dimpled like a golf ball. Had they informed me when the car had arrived, I would have purchased it then and the poor vehicle would have been safe in my driveway. I'm very disappointed by the slip-shod behavior of this Honda dealership. Due to the hail damage to the bodywork, the car is no longer factory fresh and cant really be considered a new car. I'm not willing to pay for that, so.... An internet searched uncovered a used 2020 Honda HR-V in my desired spec at St. James Volkswagen. With only 29000 km on a three year old car it was barely broken in, and it also came with Michelin winter tires and Thule roof bars to hold a kayak or canoe. Salesperson Mariana provided a thorough walk-through and test-drive. She's cool and clever and was a font of useful information. After the four-square, we were introduced to finance guy Noah, who satisfactorily ran the numbers. During a fun game of batting the figures back and forth, we settled on an out-the-door price that was acceptably fair market value. The entire process was quick and efficient, we were treated well and our time, money and effort were respected. Everything was ready exactly when promised. During the delivery prep, I asked if the summer tires could be removed and the winter tires installed, which the tech wizards did for no additional charge. They even removed the Thule bars (I'll use them when I need to) and stowed them in the hatch, as well as swapping out the summer floor mats for the factory winter mats that also came with the car. The previous owner was meticulous, and I definitely bought a creampuff from Mariana and Noah. When we picked the car up from the service area, the HR-V had been fully cleaned and polished inside and out, all shined up like a new penny. Tech James joined us and showed us how the various features worked, including lights, stereo and HVAC. A very friendly fellow who really knew his stuff! In summation, I am extremely pleased and impressed with the service I received from everyone at St. James Volkswagen. VeeDub was like dealing with Top Gun compared to the bumbling half-wits over at Honda, and I've been happily referring new and used vehicle shoppers to them ever since. They're absolute professionals, and it shows! More