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St. Catharines Nissan - Service Center
St. Catharines, ON
74 Reviews
74 Reviews of St. Catharines Nissan - Service Center
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February 02, 2016
Service department My Nissan Murano came with synthetic oil for a reason...it is recommended by the manufacturer. I found out that the service department decided to dump My Nissan Murano came with synthetic oil for a reason...it is recommended by the manufacturer. I found out that the service department decided to dump regular oil into my car....this is inexcusable. I can get stupid oil changes by oil jockeys on every corner, I go to my dealer for the proper service.... I decided to go to a corner quick lube to see what they would do...and sure enough the first thing they to me was,,,,this car uses synthetic oil and will look through their data base to make sure their oil is the same as Nissian recommend synthetic oil.......what a shocker to find out that the corner quick lube is really the best place to take your 2012 Nissian Murano for oil changes....I will never purchase another car from those dealers that are part of the auto group in St. Catharines.... Don't get me wrong here...the sales department were great, the finance depart were great...everyone is friendly and professional......But they lack in a department that can generate the biggest profit for a dealership.......can't even do a simple oil change....yikes More
by Wayne R. Lewis
Employees Worked With
This no individuals fault...because 'stupid' can appear in other departments in that auto group.
Helpful January 25, 2016
Oil change Took me early understanding my needs and tight timelines. Truck was quickly serviced and I was on my way before the estimated timeline provided. Tha Took me early understanding my needs and tight timelines. Truck was quickly serviced and I was on my way before the estimated timeline provided. Thank you More
by Titan13
Employees Worked With
Lisa Owens
January 25, 2016
Good Service experience. Friendly staff Did recall and oil change. Nice and friendly, helpful. Took my call immediately and offered me a drive if I needed it. I decided to walk to Starb Did recall and oil change. Nice and friendly, helpful. Took my call immediately and offered me a drive if I needed it. I decided to walk to Starbucks. Repair was done more quickly than time estimate. More
by Fonthill101
Employees Worked With
Not sure. Female in service
January 10, 2016
Amazing service and friendliness continues This dealership is truly one of a kind. We bought our Nissan Pathfinder a couple months ago from this dealership and have been totally satisfied with This dealership is truly one of a kind. We bought our Nissan Pathfinder a couple months ago from this dealership and have been totally satisfied with the car but more importantly with the buying experience. The staff was amazing and friendly especially our sales person Chris. The best part is that their dedication to great service and customer appreciation continues long after the sale. Just yesterday was in the area of the dealership and just stopped by to inflate a low tire in their service bay. Service department was closed but out came Chris who without hesitation got the air hose up and running to inflate the tire. Then to make things even better he offered to wash the car with his colleague while still being in his clean suit. I can say I am totally impressed with this dealership and their staff. I would highly recommend it to anyone looking for a Nissan. Worth the extra drive to St. Catharines More
by Corrado
Employees Worked With
November 25, 2015
Unorganized chaos This place has terrible work-related communication between coworkers. You provide them with information over the phone and they make you repeat it all This place has terrible work-related communication between coworkers. You provide them with information over the phone and they make you repeat it all once you're there. To make it worse, when they asked me for a phone number I said "it's on file, starts with 905, nothing else has changed." The woman then went on to loudly read my phone number and address out loud for the whole shop to hear- for me, and other women, this is a safety risk! It's my privacy and I expect it to be respected. To make your appointment just the most intolerable experience you can handle, the employees wander within ear shot into small groups to discuss how drunk they're going to get at this year's Christmas party and the stories from their weekend antics. More
by GrumpyCustomer2015
Employees Worked With
Maureen Piggot
October 02, 2015
"Great service and parts" I just have to say that the service and parts staff at Collins Nissan are amazing!!! Steve Ducross always says hi and calls me by name! That is very n I just have to say that the service and parts staff at Collins Nissan are amazing!!! Steve Ducross always says hi and calls me by name! That is very nice to be remembered by the staff!!! They have taken care of my wants and needs always! I do not even live in St. Catharine's and drive out of my way to have my Nissan vehicles serviced at Collins Nissan. I would recommend this dealer ship to anyone!!!!! My vehicles get a car wash after every service.... Now that is sweet!!!! Thank you Steve and everyone at Collins Nissan. More
by Goose
August 16, 2015
Parts Went to this dealer twice to find parts for my Infiniti. The parts person was incredibly incompetent. He could not help me unless I gave him the VIN. Went to this dealer twice to find parts for my Infiniti. The parts person was incredibly incompetent. He could not help me unless I gave him the VIN. I have worked as a technician in several dealerships in my life and have never met a parts person quite this bad. I was looking for a "rear license plate light mounting bracket"...he could not understand the concept. I had to coach him through his computer to find the part. I could have given him the part number but I wanted to make sure the # was up to date. I went to another dealer online and ordered the part. The parts department is totally incompetent. Previously I tried to get one lug nut for the same Infiniti...He needed the VIN. I could not believe it! More
by dissapointed
Employees Worked With
Parts counter
June 19, 2015
Great customer service at parts dept Customer service was great. Needed to pick up a small plastic clip. Steve knew the part and even installed it in less than five minutes Customer service was great. Needed to pick up a small plastic clip. Steve knew the part and even installed it in less than five minutes More
by Greatservice
Employees Worked With
June 02, 2015
Great and Fast Service I came to recalibrate the tires of my Nissan, Kris was kind enough to address my concerns and fix my problem in less than 5 minutes, Thank you very mu I came to recalibrate the tires of my Nissan, Kris was kind enough to address my concerns and fix my problem in less than 5 minutes, Thank you very much!! Cheers! More
by Kamel
May 28, 2015
Won't stop calling my house to sell me a vehicle I brought my Murrano to Collins Nissan in the fall for an oil change/general maintenance. The service was done. No issues about the service. Since I brought my Murrano to Collins Nissan in the fall for an oil change/general maintenance. The service was done. No issues about the service. Since then, I have received junk mail, emails, and many, many phone calls trying to get me to trade in and purchase another Nissan. I am really sick of being bothered/emailed/targeted with cheesy "personal message" style letters/phone calls by this company. I have been to this dealership ONCE for service, and have had nothing but a barrage of advertising. I have asked those who call (not actually from Collins as they have outsourced this service) to please stop calling. Five times now I have made this request, each time being told that it will be done. They obviously have no control over the company they have hired to do their advertising. I had no issues with the service, and I can't speak about their sales team having no experience with them, but if you go for service, prepare to dedicate time to dealing with the none stop, targeted advertising. I will be in need of a new vehicle soon, but I can't see myself going here. More
by Brad
