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St. Catharines Nissan
St. Catharines, ON
1,814 Reviews
St. Catharines Nissan has changed ownership as of June 1st, 2018. We are located in the heart of the Niagara Region on Scott and Lake Street in St. Catharines, Ontario. We are committed to providing the highest levels of customer service through our knowledge of the automotive industry and the vehicles we sell and service. We will work hard to earn your business to become a customer of ours for life. We want to show you the difference our dealership provides through Trust, Transparency and a Professional approach. Come see us today and feel the difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 1,814 reviews
February 20, 2018
Beyond Happy and Extremely and Highly Recommended Writing this review to help anyone out there who needs reassurance on where to go for the best customer service, guidance and care one would need maki Writing this review to help anyone out there who needs reassurance on where to go for the best customer service, guidance and care one would need making the big decision on getting a new vehicle. I cannot stress how much I recommend Collins Nissan and the great staff of people who work there to be the place to go for this exciting time on getting a new car. I had the pleasure to be helped and looked after by Rene Romero while purchasing a pre-owned 2016 Fully Loaded Nissan Maxima SL. His genuine personality to want to help me out as much as he possibly could, working out the absolute best situation for me and making sure I was understanding everything he was saying every step of the way not leaving out ANY details. Crystal clear with his words describing everything I needed to know during this big decision, always being respectful with open ears if I had any questions whatsoever and even encouraged that I asked questions. With Rene's help the decision was a million times easier that I was gonna be the owner of this awesome Maxima! I am beyond happy and truly blessed to have been looked after by him and the staff there at Collins Nissan, 5 stars no doubt about it highly highly highly recommended. More
by Jose Rivera
Employees Worked With
February 20, 2018
great service I went to the dealership without having made the decision on getting a Nissan. Staff was very pleasant and not pushy. They met our price requirements I went to the dealership without having made the decision on getting a Nissan. Staff was very pleasant and not pushy. They met our price requirements and we went back in a week to get the car. After communicating with other dealerships, I was happy to go back to Collins. We drove from an hour away to buy from Collin and not our local dealership. More
by Michelle
February 18, 2018
Amazing Turnout: I had the pleasure of dealing with Rob, What a great experience. Rob went above and beyond. Never thought this was at all possible, Rob is the most fr I had the pleasure of dealing with Rob, What a great experience. Rob went above and beyond. Never thought this was at all possible, Rob is the most friendly person that I have dealt with. When you walk through those front door, everybody is friendly, from reception to other employee's. We had looked at a few cars, I had received a car that would be most economical for myself. I could of not asked for a better person to deal with. I will recommend Collins Nissan and Rob, I will see you when it is time for a trade in. More
by Karey
Employees Worked With
Rob Reilly
February 17, 2018
Excellent customer service. They made me feel important and did everything to help me secure my vehicle. The staff is friendly and very comitted to helping people succeed in thie They made me feel important and did everything to help me secure my vehicle. The staff is friendly and very comitted to helping people succeed in thier dream cars. The staff was very forward and told you straight out how things were going. More
by nicole Pardiac
Employees Worked With
Domenic Cappella, Matt Thompson
February 17, 2018
Patient and determined! Chris was determined to get me into a new-to-me car despite my indecisiveness and credit issues. He was very dedicated to meeting my needs and making Chris was determined to get me into a new-to-me car despite my indecisiveness and credit issues. He was very dedicated to meeting my needs and making sure I was happy with the car I was driving away with. I would recommend him to others due to his patience, determination and dedication. More
by Hphillips
Employees Worked With
February 16, 2018
New AWD 2017 Nissan Qashqai !!! Very good experience !! Bought in the morning picked up at 5pm dealt with Matteo , Matt and Misty all very good and explained everything fully !! Love Very good experience !! Bought in the morning picked up at 5pm dealt with Matteo , Matt and Misty all very good and explained everything fully !! Love my new SUV ready 4 all seasons now !! More
by Boston29
Employees Worked With
Other Employees :
Matteo Scozzafava, Fred Fuoco, Tony Garofoli, Matteo Scozzafava
February 13, 2018
Awesome Dealership and sales people. Everyone was kind and helpful with my purchase of my Murano. The staff was easy to deal with and has great service there. I highly recommend Collins Everyone was kind and helpful with my purchase of my Murano. The staff was easy to deal with and has great service there. I highly recommend Collins Nissan Dealership to anyone! More
by Kathy
Employees Worked With
Other Employees :
Judy Rotz, Krista Caperchione, Matt Thompson, Matteo Scozzafava
February 13, 2018
Made the Car Buying Experience a Pleasure and a Breeze Dererk went above and beyond to get me a competitive financing for my 2017 Nissan Sentra. Derek was friendly, courteous, flexible and knowledgeable. D Dererk went above and beyond to get me a competitive financing for my 2017 Nissan Sentra. Derek was friendly, courteous, flexible and knowledgeable. Derek answered all my questions with ease and simplicity. Above all, Dererk made the car buying experience a pleasure. A1 Customer Service!!! I will definitely recommend both Derek and Collins Nissan St. Catharines to anyone looking to purchase a new car. Kevin. More
by Kevin
Employees Worked With
February 12, 2018
Awesome service Derek people I have ever had to deal with when buying anything. He is friendly and very willing to help you out. He went over and beyond to get me fin Derek people I have ever had to deal with when buying anything. He is friendly and very willing to help you out. He went over and beyond to get me financed and into my new Dodge Ram. It was a great pleasure dealing with Derek. Dan More
by 7123dano
Employees Worked With
February 12, 2018
Can't believe everything you hear I was a new and happy customer of Collins Nissan, until I actually drove off the lot with my new Nissan Rogue and realized what I signed up for isn't I was a new and happy customer of Collins Nissan, until I actually drove off the lot with my new Nissan Rogue and realized what I signed up for isn't what I received. I dealt with Domenic Cappella as my sales agent and when we test drove the Rogue we took out a S model, which had the blind spot indicator safety feature - something I REALLY expressed to Domenic I liked about the car. When Domenic and I chatted about the next model up (SV model) he mentioned the features were all the same as the S model, but that the SV added additional features like power seating and moon roof etc. I purchased the show room SV model and didn't test drive it - I figured what's the point if it has all the same features as the S but adds more?! You can imagine my disappointment when I drove away and found out the SV model I ended up going with doesn't come with the blind spot indicator. When I drove the car off the lot I couldn't understand why the blind spot indicator wasn't working. That night I read my owner's manual and went through all the settings only to find my car definitely does not have the blind spot indicator feature. My next step involved checking Nissan's website to find that the blind spot indicator is an OPTIONAL feature on SV models. I feel as a Nissan sales specialist, I should have been able to trust that what my sales agent told me I was getting in the vehicle was true. It shouldn't have taken me driving the car off the lot and Google searching standard features on these vehicles to find out this feature is optional. I would have expected a Nissan sales specialist to know this about the SV models and ensure mine had the feature, especially since Domenic and I chatted AT LENGTH about this specific safety feature, during the test drive and while negotiating the deal. I emailed Domenic to make him aware of my unhappiness the day after I picked up my car and the best he could do was offer a couple oil changes. When I further escalated my unhappiness to Domenic I never received a response. I followed up by email with Tony Garofoli, the dealership's general manager. It has been a week since I contacted Tony and I haven't heard a word. Seems like all this dealership cares about is getting a quick deal with no concern for customer retention. You can bet they've lost one customer here. More
by Unhappy123
Employees Worked With
Tony Garofoli, Domenic Cappella
