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Southtown Hyundai
Edmonton, AB
686 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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686 Reviews of Southtown Hyundai
April 06, 2019
The customer is always wrong I cannot emphasize to you Sean how incredibly disappointed I am in the lack of consideration of my time. The impression I am getting is not a good one I cannot emphasize to you Sean how incredibly disappointed I am in the lack of consideration of my time. The impression I am getting is not a good one of Southtown. I've been dealing with 7 or more different people all with the intention of convincing me I'm getting the best deal possible. I'm looking at the big picture...the future if I need support when I need it. What I've experienced is an organization that isn't prepared to help me because of a lack of personnel and/or planning ahead. The customer waiting and waiting is given time to reflect on the commitment of all the players. I'm simply not comfortable going ahead with a company whose lack of communication, telling me I'm making a mountain out of a mole hill, and not taking no for an answer is an indication of future dealings. More
by Johnthesub
Employees Worked With
Haneef Gaffar, Sean Toner, Tarah Fardy
April 05, 2019
Poor Customer Service-not acceptable-March 5/2019 Had sent two emails to advise daughter wanted to view vehicle and make sure it was ready-acknowledged as read. Daughter texted to confirm as she had t Had sent two emails to advise daughter wanted to view vehicle and make sure it was ready-acknowledged as read. Daughter texted to confirm as she had to drive in from out of town. Also left message on phone. Arrived at dealership on time and as planned. Could not find vehicle, could not find salesman -.was not responding to intercom message. Daughter waited for 45 minutes. No one else came to help or show any interest. Dealership did not appear to be busy. She talked to receptionist who was rude and showed no interest in helping. Daughter left in disgust and went to another GoAato dealership which was not much better. I complained to HO via text message about service on THREE DIFFERENT TIMES-yet to receive any response from their Head Office. What a way to treat an existing customer whose family and business has dealt with GoAuto for many years. Finally purchased a nice vehicle at a non-GoAuto Dealership-Northgate GM who treated us well and will be getting ALL of our future dealership. More
by Pattie Watt
Employees Worked With
Mark Kaminsky
April 03, 2019
Great Experience! We just bought a second-hand Prius. Vladimir was very friendly and and helpful. He made the experience painless and ensured we had all the information We just bought a second-hand Prius. Vladimir was very friendly and and helpful. He made the experience painless and ensured we had all the information we needed. Thanks, Vladimir! More
by psopcak
Employees Worked With
Vladimir Radzivil
March 27, 2019
Great Service! We just bought our first new Hyundai Santa Fe XL and we are very happy with our purchase thanks to our AMAZING salesman, Brent Haley! He was extremely We just bought our first new Hyundai Santa Fe XL and we are very happy with our purchase thanks to our AMAZING salesman, Brent Haley! He was extremely easy to work with, friendly, knowledgeable and professional. He LISTENED!! and went above and behond for us and got us exactly what we wanted. This was not our first car purcahsed but by far the best experience we had. Thanks Brent!! More
by Dave&Mel
Employees Worked With
Doug Trieu, Brent Haley, Jacob Smith
March 18, 2019
Got the car I love They were great with getting a car together for me and giving me different options. They were able to tell me in depth about the vehicle and all the f They were great with getting a car together for me and giving me different options. They were able to tell me in depth about the vehicle and all the fun functions on it More
by Matt96
Employees Worked With
Lewa Seifedinne, Jack Ly
March 17, 2019
Great experience Great dealership and Jack the salesmen was honest and trustworthy. Go see him if your looking for a new Hyundai. Go and see Jack and get driving in yo Great dealership and Jack the salesmen was honest and trustworthy. Go see him if your looking for a new Hyundai. Go and see Jack and get driving in your new vehicle today More
by sam111
Employees Worked With
Jack Ly
March 09, 2019
HONESTY The word HONESTY is a hard word to find when dealing with vehicle dealerships whether it be sales, finance or service. Luckily dealing with the team The word HONESTY is a hard word to find when dealing with vehicle dealerships whether it be sales, finance or service. Luckily dealing with the team (family) at Southtown Hyundai. I found it.... Started as soon as I walked in and was greeted by the pleasant receptionist Sarah, plus there was a gentleman that was waiting for his customer but made me laugh and welcomed me to the store as well. She then called for an available associate and then I met Paul. He listened to what I wanted and was looking for in a vehicle, I started to get a little ahead of myself and he brought me back a little bit and slowed the whole "process" down for me and made sure I felt comfortable. On the test drive it was very nice and felt as if I was just cruising with a friend. He wasn't consistently asking are you going to buy. Instead he was asking about my family and hobbies/interest (made me feel very at ease and felt like the vehicle was already mine). Once we got back its as if everything just fell into place perfectly. All the things that were important to me fit the Santa Fe to a T. Next step was finance and I sat with Doug, who went over all the additional stuff and explained thoroughly what I was buying for my vehicle. All I can say is THANK YOU and I am very happy to join the Southtown Hyundai Family.... See you guys in about 6 months for my first free oil change More
by Average Joe 13
Employees Worked With
Sarah Cowie, Jonathan Armstrong, Doug Trieu, Brent Haley, Paul MacKenzie
March 03, 2019
The financial process was less stressful as feared The process of financing a brand new vehicle was made less stressful as was anticipated.Haneef made this possible by his expierence and professional m The process of financing a brand new vehicle was made less stressful as was anticipated.Haneef made this possible by his expierence and professional manner. He answered all questions that he was asked. He was pleasant ,polite and courteous. Haneef made the whole process realativly simple and actually bearable. Usually, this is the worst, most threatening part of purchasing a new vehicle. I thank him for his assistance More
by Happy Camper
Employees Worked With
Haneef Gaffar, Paul MacKenzie
March 01, 2019
Surprisingly Pleasant Exprience. Paul Mackenzie was polite, pleasant and truly listened to what I wanted and needed.He was not aggressive or overly pushy which is very common in this Paul Mackenzie was polite, pleasant and truly listened to what I wanted and needed.He was not aggressive or overly pushy which is very common in this profession. He responded to all my phone calls in a timely fashion. He answered all my questions and displayed an excellent knowledge of all the different vehicles and helped me choose the one best to meet my needs. What I truly appreciated was that I felt heard, respected and valued as a customer. The very best of all was his honesty , which I truly appreciated. Thank you. More
by Happy Camper
Employees Worked With
Haneef Gaffar, Paul MacKenzie
February 25, 2019
Great 👍 😉 Jack was absolutely amazing, he answered all our questions. Wasn’t pushy at all. He greeted me with a great smile and handshake. He offered coffee, wa Jack was absolutely amazing, he answered all our questions. Wasn’t pushy at all. He greeted me with a great smile and handshake. He offered coffee, water or tea. We had 8 week old twins and 2 year old toddler asleep in the car, and Jack was patient with me going back and forward to the car to communicate with my husband. We ended up purchasing a new 2018 SantaFe! More
by Nicagirl99
Employees Worked With
Sarah Cowie, Jack Ly, Tarah Fardy
