Southgate Volkswagen

The worst service I have ever experienced Purchased a brand new 2018 Tiguan Highline and we had nothing but issues and problems. I was degraded by the Warranty Manager, who would only speak to Purchased a brand new 2018 Tiguan Highline and we had nothing but issues and problems. I was degraded by the Warranty Manager, who would only speak to my husband and refused to speak to me because I was a woman and didn't know anything. He claimed that my barely one year old Tiguan front grill that was said was showing rust stains was actually first from rocks, then from acid rain. I said he had to be joking, and that's when he refused to speak to me anymore. Issues continued.. That thing was in the dealership at least every few months for something. After a year, my husband and I were looking at getting rid of the vehicle, if only we could take the loss. Right now, we are almost willing to take the loss so that we don't have to deal with Southgate VW or that vehicle anymore. It has been such a disappointment with the amount of money we have put into it. The inconvenience, time off of work, tears, fighting and arguing is not worth it. More

Too many chances I have taken my cars here for several years, but I will not be returning. Twice they have guaranteed me a courtesy car and have not followed through. I have taken my cars here for several years, but I will not be returning. Twice they have guaranteed me a courtesy car and have not followed through. I cancelled my appointment yesterday due to this incompetence and won't be making a new one. Why give that as an option if you don't have them available? The last time I was here for servicing, I was waiting upstairs and they were too lazy to even come up and get me. They hollered at me from downstairs. This was also after waiting in the bay for ten minutes before anyone even noticed I was there. Each and every time I go to Southgate for servicing their customer service becomes worse and worse. I will gladly take my car elsewhere and support smaller businesses who are willing to go out of their way to help their customers. Do not bring your car here! More

Unorganized and Careless Our over all experience with this dealer was pathetic. The first encounter with Nicky our salesperson was good, he seemed to be knowledgeable and show Our over all experience with this dealer was pathetic. The first encounter with Nicky our salesperson was good, he seemed to be knowledgeable and showed us the vehicle we came to look at. After we put our deposit on the vehicle everything went down hill. Once the vehicle came in our appointments were changed on us 10-20 min before we arrived, living about 45 minutes away this was extremely frustrating. Nicky made 2 other appointments with us at times he wasn't even there, nor did he care to tell anyone we were coming. The evening we came to sign the bill of sale was a waste of time as the information wasn't correct so we had to resign everything a few days later when we picked the vehicle up, again making a separate trip there was a waste of time. I requested extended warranty information from Alex in Finance and never got any prices or information from her. Their only saving grace was Keagan who did our delivery. He was very friendly and took his time explaining everything about the vehicle. He did speak to his manager Chad about our previous experience and we got a free oil change. We appreciated the effort but at that point so much of our time was wasted and disrespected it didn't change our minds about the experience. I personally work at a dealership and fully understand how the process works as I have worked in multiple roles there. I understand that things happen and mistakes are made, but this was pathetic customer service overall. We will definitely not be returning for service work or future purchases. We would recommend Keagan to anyone planning to use the dealership but unfortunately you do have to deal with other people besides him when buying. More

DO NOT BUY FROM THIS Dealer It is very obvious why people give this dealership a really bad review. My experience with them was terrible. The sales manager Jason was rude and arr It is very obvious why people give this dealership a really bad review. My experience with them was terrible. The sales manager Jason was rude and arrogant. He straight up said to me"no more shopping around, no more games" after I tried to negotiate with him. He refused to refund my downpayment after I decided to back out of the deal. The experience was terrible. Other two dealers in the town gives way better price and I later found out southgate VW has the worst sales among all three dealership. it must be for a reason when considering a rude sales manager and overpriced cars. More

Didn’t pay off our trade in ! Not sure what to do now waiting to hear back from manager about why our trade was not paid off. Now new VW payments coming out and my old vehicle paym Not sure what to do now waiting to hear back from manager about why our trade was not paid off. Now new VW payments coming out and my old vehicle payment too. I am so pissed off words cannot describe it. Probably going to have to sue them to get to the bottom of this. Do not ever by a vehicle from these crooked xxxxxxxx. More

CROOKS- Fail to stand behind warranty VW in trouble after diesel gate- will not stand behind warranty/.recall items for injectors on golf Gigi. xxxxxxxx claimed no warranty coverage on pos VW in trouble after diesel gate- will not stand behind warranty/.recall items for injectors on golf Gigi. xxxxxxxx claimed no warranty coverage on posted recall item as the tune kit MAY have caused issue despite VW posting extended year and km warranty wanted over 2 g to fix. Had work done at local garage that specializes in vw's / ex vow mechanics for way less... Service guy was rude and non caring do not spend your money here... When trying to get your business they promise the moon but when push comes to shove for work they leave you out in the cold.... FYI I have owned two other vw's from another dealer ... Prior to diesel gate which cost them millions and was never treated like this... Way to stand behind your produce xxxxxxxx More

Very Rude Salesman Worst Experience, Just because of Salesman Aaron's attitude, changed my mind and planned a different dealership to buy a new car . This guy was so Worst Experience, Just because of Salesman Aaron's attitude, changed my mind and planned a different dealership to buy a new car . This guy was so rude and he absolutely need classes on how to behave. Said something different on first meet and then when I was questioning over few of his SAID things , this guy changed and started with a whole new chapter. This was second time with this dealership that we experienced same thing . One of our family friend also went through similar scenario. Cmmon Southgate Volkswagen atleast teach your employees to stick on they say !! Just literally worst experience! More

Singlehandedly the worst dealtership I have ever dealt with. Purchased a new 2016 VW Golf R which was okay but the post purchase service is significantly lacking. Holly Unger and Mary Brown washed their hands o Purchased a new 2016 VW Golf R which was okay but the post purchase service is significantly lacking. Holly Unger and Mary Brown washed their hands of me after identifying that I had a Navigation system that was defective from day 1. 14 months after purchasing they told me to call VW Canada because they could not fix it. This was after a combined 20 business days of having my car (two separate occasions). Mary didn't have the VW phone number and said there was nothing Southgate VW could do. I think the issue with Mary is that she just isn't that bright. Holly will not return any phone calls. Having owned several cars from other manufacturers, with this being my first (and last) VW, I was astounded at the sheer incompetence of these two. Avoid at your own peril. By the way - 2 years of ownership and the navigation still does not work. More

Not fully aware of VW cars They didn't know that Golf R is all wheel drive. 2 days ago I took my car for the regular service, and because I have hit a pothole weeks ago , and I They didn't know that Golf R is all wheel drive. 2 days ago I took my car for the regular service, and because I have hit a pothole weeks ago , and I purchased with the car the Extra platinum coverage for tires, I asked the dealer to check my tire and replace it if needed. They did replace one tire only and after I left the dealer a message came up in the car saying PRESSURE LOSS DETECTED. So I took the car to workshop which he checked all the tires, didn’t find any nails, holes or difference in the air pressure between the four tires, the only difference was in the thread. I read the manual that came with the car and it says, all 4 tires should be of same thread and we shouldn’t change one tire only at time because it is All wheel drive. So I went back to the dealer showed them the manual and a technician there told me it is NOT All wheel drive. I asked them why that message appeared in the car after changing one tire and the car manual says we shouldn’t change one single tire at time, they said they don’t know why this message came More

This dealership is awesome! My last two cars have been Benz''s. I didn't know what five star service was until I came here! Thank you to all the staff esp the detail manager and My last two cars have been Benz''s. I didn't know what five star service was until I came here! Thank you to all the staff esp the detail manager and Ryan Roberts from service! More