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Southbank Dodge Chrysler LTD
Ottawa, ON
2,110 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,110 Reviews of Southbank Dodge Chrysler LTD
May 07, 2020
Thought the Covid measures were exceptional safe, was happy to see they were in place. I always get good consistent service with this dealership, would recommend. happy to see they were in place. I always get good consistent service with this dealership, would recommend. More
by R*
Employees Worked With
Dean Martin
May 03, 2020
Decio was fantastic! Reception was flawless. Due to covid, I was able to do all dealings on the phone and the receptionist (thania) and Decio executed it efficiently and safely. Car was double disinfec covid, I was able to do all dealings on the phone and the receptionist (thania) and Decio executed it efficiently and safely. Car was double disinfected, masks were worn and gloves. At no time did I ever second guess their precautions and confidently brought my new car home to the family. I highly recommend especially with the circumstances we had, how well thought out the business thought about their staff as well as their customers while providing immaculate customer service. More
by MerMomOf2
Employees Worked With
Thania in reception , Decio Menezes
May 02, 2020
Very professional and polite with customers. Practiced good covid 19 regulations which made me feel really good. The service team has always treated me well. good covid 19 regulations which made me feel really good. The service team has always treated me well. More
by Richard1
Employees Worked With
Madeleine O'Neil, Dean Martin, Daniel O'Neil
April 30, 2020
Communication is an essential part of great service! Madeleine was my first point of contact after I submitted my service request online. She contacted me and verified what I was requesting, along with Madeleine was my first point of contact after I submitted my service request online. She contacted me and verified what I was requesting, along with explaining the COVID-19 protocols which the garage had in place and we determined what would work best for both parties. Dan was great. He again verified the work order and suggested alternate/other services. He was even able to find out what was going on with my vehicle with the phrase "chugging noise". Genius. He kept me apprised of what was happening during the day (delays, ordering a part) which let me know my vehicle was in good hands. Both of these individuals made me feel like part of the family. They really seemed to enjoy their jobs and it showed in the customer service that they provided. More
by jkennedy
Employees Worked With
Madeleine O'Neil, Daniel O'Neil
April 22, 2020
Took 20 hours for a simple oil change. No call to let me know car not being returned same day. Was initially pleased ewith pick up and drop off but not with the service. know car not being returned same day. Was initially pleased ewith pick up and drop off but not with the service. More
by darlene012
Employees Worked With
Service dept
April 21, 2020
The staff at Southbank have always been excellent when I visit to have my Jeep serviced. They are very helpful and make you feel that your concerns and wishes are important. They have and offer good options visit to have my Jeep serviced. They are very helpful and make you feel that your concerns and wishes are important. They have and offer good options and solutions to solve problems. Under present circumstances (Covid19) they have a great system in place to make clients and staff safe. More
by Renato
Employees Worked With
Daniel O'Neil
April 17, 2020
Changing snows to summer tires Dropped my Jeep off in the morning to get my snow tires changed to Summer tires. Was told they would call me when it was ready. Got the call at 1pm. T Dropped my Jeep off in the morning to get my snow tires changed to Summer tires. Was told they would call me when it was ready. Got the call at 1pm. Tires looked good. Drove down the road a piece and pulled into a gas station. Checked the tire gauge on my on board computer screen. The left front tire had 46 PSI Right front had 40 PSI, right rear had 44 PSI and left rear had 42 PSI. Next checked the tires manually with a gauge and saw the same numbers. You would have thought that they would have been all the same given that I had just left the dealership. A bigger surprise was when I checked the recommended PSI and it said Summer - 36 PSI. More than 10 PSI too much! Make sure you check your tire pressure before you leave the shop..!! More
by Jay
Employees Worked With
Dean Martin
April 17, 2020
Was very responsible in regards to the Covid-19 protocols. Took time to explain what they were doing for safety and fully explained the work done on the vehicle. Cost was very reasonable protocols. Took time to explain what they were doing for safety and fully explained the work done on the vehicle. Cost was very reasonable More
by jt_croswell
Employees Worked With
Daniel O'Neil
March 31, 2020
Appointment schedule is garbage, but once you get your vehicle into the shop, Francois, Dean and the whole crew take excellent care of you. I always bring my vehicle to this dealership because I get the h vehicle into the shop, Francois, Dean and the whole crew take excellent care of you. I always bring my vehicle to this dealership because I get the honest answers, not just what I want to hear. More
by Darrell
Employees Worked With
Dean Martin, Daniel O'Neil
