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Southbank Dodge Chrysler LTD
Ottawa, ON
2,087 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,087 Reviews of Southbank Dodge Chrysler LTD
April 30, 2020
Communication is an essential part of great service! Madeleine was my first point of contact after I submitted my service request online. She contacted me and verified what I was requesting, along with Madeleine was my first point of contact after I submitted my service request online. She contacted me and verified what I was requesting, along with explaining the COVID-19 protocols which the garage had in place and we determined what would work best for both parties. Dan was great. He again verified the work order and suggested alternate/other services. He was even able to find out what was going on with my vehicle with the phrase "chugging noise". Genius. He kept me apprised of what was happening during the day (delays, ordering a part) which let me know my vehicle was in good hands. Both of these individuals made me feel like part of the family. They really seemed to enjoy their jobs and it showed in the customer service that they provided. More
by jkennedy
Employees Worked With
Madeleine O'Neil, Daniel O'Neil
April 22, 2020
Took 20 hours for a simple oil change. No call to let me know car not being returned same day. Was initially pleased ewith pick up and drop off but not with the service. know car not being returned same day. Was initially pleased ewith pick up and drop off but not with the service. More
by darlene012
Employees Worked With
Service dept
April 21, 2020
The staff at Southbank have always been excellent when I visit to have my Jeep serviced. They are very helpful and make you feel that your concerns and wishes are important. They have and offer good options visit to have my Jeep serviced. They are very helpful and make you feel that your concerns and wishes are important. They have and offer good options and solutions to solve problems. Under present circumstances (Covid19) they have a great system in place to make clients and staff safe. More
by Renato
Employees Worked With
Daniel O'Neil
April 17, 2020
Changing snows to summer tires Dropped my Jeep off in the morning to get my snow tires changed to Summer tires. Was told they would call me when it was ready. Got the call at 1pm. T Dropped my Jeep off in the morning to get my snow tires changed to Summer tires. Was told they would call me when it was ready. Got the call at 1pm. Tires looked good. Drove down the road a piece and pulled into a gas station. Checked the tire gauge on my on board computer screen. The left front tire had 46 PSI Right front had 40 PSI, right rear had 44 PSI and left rear had 42 PSI. Next checked the tires manually with a gauge and saw the same numbers. You would have thought that they would have been all the same given that I had just left the dealership. A bigger surprise was when I checked the recommended PSI and it said Summer - 36 PSI. More than 10 PSI too much! Make sure you check your tire pressure before you leave the shop..!! More
by Jay
Employees Worked With
Dean Martin
April 17, 2020
Was very responsible in regards to the Covid-19 protocols. Took time to explain what they were doing for safety and fully explained the work done on the vehicle. Cost was very reasonable protocols. Took time to explain what they were doing for safety and fully explained the work done on the vehicle. Cost was very reasonable More
by jt_croswell
Employees Worked With
Daniel O'Neil
March 31, 2020
Appointment schedule is garbage, but once you get your vehicle into the shop, Francois, Dean and the whole crew take excellent care of you. I always bring my vehicle to this dealership because I get the h vehicle into the shop, Francois, Dean and the whole crew take excellent care of you. I always bring my vehicle to this dealership because I get the honest answers, not just what I want to hear. More
by Darrell
Employees Worked With
Dean Martin, Daniel O'Neil
March 21, 2020
Comprehensive Maintenance Identified requirement for brake pads and rotor last fall and when I brought my vehicle for a Oil change this spring and Daniel O'Neill and his team c Identified requirement for brake pads and rotor last fall and when I brought my vehicle for a Oil change this spring and Daniel O'Neill and his team completed the job on my timetable. No pressure, no 'milking' of the customer just professional advice and thorough work. More
by vernie
Employees Worked With
Madeleine O'Neil, Daniel O'Neil
March 08, 2020
Bought a Grand Caravan I dealt with Stan Noble at South Bank, he was very knowledgeable, patient, helping me deal with my insurance company and the stress I was dealing with I dealt with Stan Noble at South Bank, he was very knowledgeable, patient, helping me deal with my insurance company and the stress I was dealing with after a serious accident on the 401. Kind and professional at all times. My husband and I have dealt with South Bank for quite a few years.. We both appreciate the service we receive as well as the sale staff. Thanks again Stan. More
by vismith
Employees Worked With
Stan Noble, Bill Morrison, Madeleine O'Neil, Dean Martin, Daniel O'Neil
March 06, 2020
Professional Staff From start to finish the team I dealt with made my purchase seamless. I recommend Southbank and look forward to dealing with them for many years to co From start to finish the team I dealt with made my purchase seamless. I recommend Southbank and look forward to dealing with them for many years to come. More
by dbest
Employees Worked With
Stan Noble
