Southbank Dodge Chrysler LTD

Speedy process, surprising results! I had previously tried to purchase a vehicle from a local dealership that works with people who have suffered credit issues in the past and I was told I had previously tried to purchase a vehicle from a local dealership that works with people who have suffered credit issues in the past and I was told they couldn't get me approved and if they did it would be approx 30% interest. I gave up on buying a vehicle until I was recommended to contact Southbank. Within 24 hours of speaking with Paul I was approved for even better interest rate then he thought I would receive at 11% and was told I could purchase a vehicle. 5 days later I had my new car and with even better interest rate at 9.9%! Within 5 days I had my new car! the whole process was seamless aside from a hiccup in the middle that Paul made sure to deal with personally even taking time on his days off to ensure was resolved. Highly recommend this dealership, Love my new Civic! More

fast and very friendly ..thanks i am very pleased . they are very friendly and fast . and i would diffidently send people over there because my experience was a great one . thanks i am very pleased . they are very friendly and fast . and i would diffidently send people over there because my experience was a great one . thanks kathleen More

Perfect deal We came in knowing exactly what we wanted and exactly what we wanted to spend. There was no messing around. It was a quick an easy deal where I feel w We came in knowing exactly what we wanted and exactly what we wanted to spend. There was no messing around. It was a quick an easy deal where I feel we were dealt with honestly and walked away completely satisfied with our purchase. Mike Thomas was great and we'd highly recommend him! More

Great service! Love the welcome bay as you enter service lot. Great on a cold day. No running around to find people to help. Everything's right there. Helpful sta Love the welcome bay as you enter service lot. Great on a cold day. No running around to find people to help. Everything's right there. Helpful staff, things are very efficient. Great home baking (no kidding!) and coffee and comfortable rest area. My older van had a recall and I was given same great treatment even though I had waited a very long time to bring the car in. Thanks! More

Purchase of used vehicle Was very pleased with the service of the sales person Tyler and Shawn. He took the time to listen and did not pressure us into buying. Was very pleased with the service of the sales person Tyler and Shawn. He took the time to listen and did not pressure us into buying. More

Excellent Client Service Best dealership in town! Always there to help me when I need to bring my car in! Service is great and quick and staff always listen to concerns and ar Best dealership in town! Always there to help me when I need to bring my car in! Service is great and quick and staff always listen to concerns and are ready to help find solutions! More

First Jeep! Awesome people & service! So friendly! We were greeted right away & shown around the area. 3 of my family members have purchased their vehicle here as Awesome people & service! So friendly! We were greeted right away & shown around the area. 3 of my family members have purchased their vehicle here as well and they recommended it to me. Two thumbs up! More

Sales to Service, Stay Away Sales: Lied to us about the lifetime free oil changes anywhere in North America are included in the extended warranty. They are not, then when Moe wa Sales: Lied to us about the lifetime free oil changes anywhere in North America are included in the extended warranty. They are not, then when Moe was caught in his BS, instead of owning up to it, he claimed that we were confused. Paid for an aftermarket "2-way" extra long-distance remote start system, then installed a "1-way" system. Had the remote start phone app option installed for all everywhere, then installed one that only works in Southern Ontario. Billed us for wheel lock nuts, with the reasoning that they are pre-installed to prevent theft on the dealer lot. When we picked up the Jeep, they were not installed. Lied to us about the location of the Jeep. Told us that the Jeep was located on their inventory lot when in reality the Jeep was at another dealership. Why lie about something so trivial. Service: Ordered new tires. The Service Manager personally booked the appointment and ensured that the tires were ordered. He was trying to make up for the extremely piss-poor sale experience. Showed up for the tire appointment, guess what, no appointment. Went to parts to see if the tires arrived, guess what, no tires either. The parts person could not find the order in the computer, then he asked what size and type I ordered. He went looking for the tires, he did find tires that matched my order with no name on them and said that I could have them and didn’t seem to care that the tires might belong to someone else. Then the service manager decided to lecture me about being upset about their lack of customer service, instead of confirming that the found tires are mine and book me a new appointment ASAP. The worst part was that he lectured me in front of the dealership General Manager and the GM did nothing to get his underling under control. All I learned is that this place couldn’t organize a snowball fight in the middle of winter. More

"Very happy with our purchase!" Cat Desormeau was great, she was very helpful with all of our questions. Everyone in the dealership made us feel very welcome. Chris Desjardins was a Cat Desormeau was great, she was very helpful with all of our questions. Everyone in the dealership made us feel very welcome. Chris Desjardins was also very helpful when we needed some help with our 4WD. More