Southbank Dodge Chrysler LTD

Maybe fine you've got lots of time to chase them We bought a used car from Southbank at the beginning of April and the car isn't (so far as we know) a total lemon, so which earned them the second sta We bought a used car from Southbank at the beginning of April and the car isn't (so far as we know) a total lemon, so which earned them the second star. First off, we were told that all cars come with two keys...we're still waiting for that second key in June. A new fob costs a lot and the car works with a proximity sensor so this is inconvenient. I guess a few days ago someone told my husband the key is there (no one called us) but we can't pick it up until the manager signs off? Is it part of the deal, as we were told, or not? We also chased them for a price on winter tires (or some news on whether they got winter tires with the car that ought to come with it), but never heard anything about that, either. Our car allegedly came with an SD card with navigation info and a trial of the software in the car? But we never received it, so who knows if that was just something they told us to sell the car. This was all foreshadowed when we asked to pick up the car five days after signing but when we came in to pick it up, they hadn't prepared at all for us to arrive. Plates weren't on, paperwork wasn't ready, they were still cleaning the car (which had a trunk full of water when we got it). We also asked to have some issues (tire leak in the apparently new tires, checking that water in the trunk was from their detailing and not a hole in the car) checked out in the first 30 days and the dealer we worked with told us to bring it in before an appointment and pick up a loaner for the day. When we arrived for service the service department hadn't been told anything by sales, had no idea we were coming and didn't have a loaner for us, we were made late for our appointment by standing around waiting for people to figure it out. One of the issues they checked out (a persistent leak in the front tire that we noticed on the test drive, were assured would be fixed, came up again the first week of driving, was "cleared" by the service team, then came up again a week and a half later. It took them so long to see us it was no longer within a month of purchasing--so don't count on that 30 day warranty unless it's some devastating failure of the car that they have to fix. We don't have time to chase this dealership around for the stuff they promised us and so we're still waiting for basic stuff that was part of the deal. Maybe if you've got time to treat having bought a car like another job, this dealership will work out better for you than for us. More

Helpful The go an extra mile to ensure customer satisfaction. They try to understand the customer’s needs and adhere to them. Friendly patient and understandi The go an extra mile to ensure customer satisfaction. They try to understand the customer’s needs and adhere to them. Friendly patient and understanding More

Didn’t take the time to know the product I saw a used Ford Focus Electric at Southbank Dodge on Autotrader. I emailed them about it and Elizabeth replied and recommended that I see Brandon. W I saw a used Ford Focus Electric at Southbank Dodge on Autotrader. I emailed them about it and Elizabeth replied and recommended that I see Brandon. When I arrived he admitted he hadn’t ever driven the car before and said that I probably knew more about the vehicle than him. This turned out to be true. Needless to say the test drive didn’t go well and I will take my business elsewhere. More

Happy with truck Experience all very good. Purchased new ram in the colour I wanted. Enjoyed dealing with Brian and Al! Definitely recommend coming to see them to buy Experience all very good. Purchased new ram in the colour I wanted. Enjoyed dealing with Brian and Al! Definitely recommend coming to see them to buy a vehicle. More

New car at Southban Mark was keen and professional. He payed attention to detail and was knowledgeable of the products and process of new car salesmanship. He made the Mark was keen and professional. He payed attention to detail and was knowledgeable of the products and process of new car salesmanship. He made the deal ! The process for attempting to sell me additional warranty coverage was not appreciated. I declined all coverage from the get go yet I was subjected to a barrage of products with a 'well I that's my job' attitude even though it was apparent that I would not be signing on to any additional warranty or oil changes or rust proofing. Too high pressure. More

2017 Dodge Durango I was very happy with the service I had received. I was dealing with Kyle McTaggart. He was very friendly and helpful. He was not an aggressive sales I was very happy with the service I had received. I was dealing with Kyle McTaggart. He was very friendly and helpful. He was not an aggressive sales person and he exceeded my expectations. Overall it was a great experience with the sales, finance and service departments. I am very happy with my purchase. I highly recommend Kyle and SouthBank Dodge. Thanks for Everything Kyle!!! More