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Southbank Dodge Chrysler LTD

Ottawa, ON

4.7
2,092 Reviews

1255 Johnston Rd

Ottawa, ON

K1V 8Z1

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2,092 Reviews of Southbank Dodge Chrysler LTD

June 11, 2019

Professional, Customer Minded, Bravo Awesome experience John Aladin is experienced/professional and always kept the customer in mind. This is the best experience that I have ever had in More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rami Alzabri, John Aladin
June 08, 2019

Great Customer care expérience Many thanks to Hal Hanhan, john Aladin,Paul Curry for the great customer expérience from the very first phone calls until departure with our new Jeep More

by Mark1265
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Hanhan, Paul Curry, John Aladin
June 04, 2019

Happy with truck Experience all very good. Purchased new ram in the colour I wanted. Enjoyed dealing with Brian and Al! Definitely recommend coming to see them to buy More

by P Barnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ala Alqasem, Brian Valta
Jun 04, 2019 -

Southbank Dodge Chrysler LTD responded

Thanks for the super good review. Brian and Al are awesome we think so too. Dave B, GM

June 04, 2019

Didn’t take the time to know the product I saw a used Ford Focus Electric at Southbank Dodge on Autotrader. I emailed them about it and Elizabeth replied and recommended that I see Brandon. W More

by roger1818
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Dallaire, Elizabeth Weston
Jun 04, 2019 -

Southbank Dodge Chrysler LTD responded

I am sorry that your experience did not go well. We work really hard at Southbank to give a great customer experience. Brandon is known for his customer service skills and has been here a long time. I apologize to you and wish you good luck in finding the right vehicle for you. Dave B, GM

June 03, 2019

New car at Southban Mark was keen and professional. He payed attention to detail and was knowledgeable of the products and process of new car salesmanship. He made the More

by Loser Cruiser
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton Chenier, Paul Curry, Mark Desjardins
Jun 04, 2019 -

Southbank Dodge Chrysler LTD responded

THanks for this positive review about Mark. I am sorry you felt pressure to buy some of the protection products - the finance manager is right - it is our job & duty to offer all those products to every customer. If we don't offer them customers complain later when repairs happen and they were never offered protection. We certainly appreciate your business. Thank you again. Dave B, GM

June 02, 2019

2017 Dodge Durango I was very happy with the service I had received. I was dealing with Kyle McTaggart. He was very friendly and helpful. He was not an aggressive sales More

by Ian C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan (in Finance), Kathy Stack, Kyle McTaggart
Jun 04, 2019 -

Southbank Dodge Chrysler LTD responded

Thanks for the wonderful review. Kyle is a real professional he cares about his customers and works hard to serve them. Dave B, GM

May 28, 2019

It’s all depend of who you deal with If it’s not because of Brian (sales rep) and Ivan(Business manager) I would have never purchase my truck from south bank that day. Brian was easy to t More

by binny3332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan C, Brian Valta
May 28, 2019 -

Southbank Dodge Chrysler LTD responded

I really appreciate the story about your experience with Brian & Ivan. I was surprised that you gave us three stars and then a terrific review. Would you call me to discuss what did not go right? Dave B, GM 343-543-4253

May 28, 2019

I bought a new 2019 ram 1500 Went in to South Bank to look while my Dad bought a truck and I found one I fell in love with. The salesman I dealt with was John Aladdin. He was a ve More

by ColtW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rami Alzabri, John Aladin
May 29, 2019 -

Southbank Dodge Chrysler LTD responded

We truly appreciate the positive review & your being our customer. John is new but is turning into a star already. He serves his customers well the way they want to be served. Ram is a real professional. Thank you. Dave B, GM

May 25, 2019

car detailing booked an appointment for a car detailing,and just because it's included in my warranty they think they can do a terrible job.I think i will start ser More

by okay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel O'Neil
May 27, 2019 -

Southbank Dodge Chrysler LTD responded

Chris Desjardins our brand manager will reach out to you. I am sorry we did not detail your vehicle properly this is unacceptable. Dave B, GM

May 24, 2019

Bought our second Wrangler at Southbank We’ve bought our second wrangler in 2 years at this dealership. We enjoyed our first experience and most of our service visite. Brian is a great sal More

by Martyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ala Alqasem, Brian Valta
May 27, 2019 -

Southbank Dodge Chrysler LTD responded

Brian is a terrific sales rep that cares about serving his customers. Thanks for the review. Dave B, GM

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