South Trail Hyundai

Friendly, but patronizing staff who lie.Came in on Friendly, but patronizing staff who lie. Came in on April 10th to look at a new 2021 Palisade Calligraphy. My wife couldn't make it to the dealersh Friendly, but patronizing staff who lie. Came in on April 10th to look at a new 2021 Palisade Calligraphy. My wife couldn't make it to the dealership as she just had surgery and Junny was very understanding and friendly and allowed me to take the vehicle back home to show her. Absolutely loved the vehicle and I was ready to buy it on the spot. When I got back to talk numbers, my experience soured significantly when the sales manager Vinh Tram got involved. SUV was advertised online for $56,624. Right off the bat, I was presented with an offer that included $2309.25 in additional fees broken down as follows: Tire tax/Amvic: $26.25 Documentation Fee: $599 Alberta Climate Package: $1495 PPSA: $89 A/C Excise Recovery: $100 Out the door price (including GST) with no accessories: $61,879.91 Before people say "All dealerships do this", according to Alberta Automotive Business Regulation section 11 (2) L as enforced by AMVIC, it is 100% against regulations: https://www.qp.alberta.ca/documents/Regs/1999_192.pdf https://www.amvic.org/consumer/your-rights/all-inpricingisthelaw/ Automotive businesses must include "[...] in the advertised price for ANY vehicle the total cost of the vehicle, including, but not limited to, all fees and charges such as the cost of accessories, optional equipment physically attached to the vehicle, transportation charges and any applicable taxes or administration fees, but not including GST or costs and charges associated with financing." Vinh and I read the law together. When I asked him to honour Alberta law and remove all the additional fees and give me the online advertised MSRP + GST, he lied to me. He went on a patronizing spiel about how many people have asked about this, but "it applies only to used vehicles". Not sure where he gets that interpretation from. Not only did he refuse to follow regulations by tacking on fees on top of the advertised price, he justified it by lying to his customer by saying the regulation only applies to used vehicles, when the law clearly states otherwise. I told him I refused to do business with dealerships that do not follow regulations, He again went on a patronizing spiel and told me "All dealerships do this. I challenge you to find one who doesn't and will waive the fee" and "The reason why we add fees is so we can promote our service to take care of you. You can find a cheaper price, but you're paying for the service here". Not sure what I'm paying more for when Vinh is willing to lie to me directly about the law. If he's willing to lie on regulations that are clear, it's clear he's willing to lie to me elsewhere. The general tone of the way he treated me was terrible. The entire sales pitch, Vinh kept saying how hot Palisades are right now, and that "they practically sell themselves" and that "in a few weeks, all Palisades in Calgary will likely be sold". It was clear he didn't think he needed my business, and it came across in the sales pitch. He outright challenged me to find a better deal and a dealership that would be willing to waive the fees. Well I did Vinh. I went to Precision Hyundai. All in pricing for a 2021 Palisade Calligraphy of $60,995 including: - Mats, cargo covers - Full 3M package - Trailer Hitch - 4-way protection package (Paint, leather, rust, etc) - 3 free oil changes - 3 free details By the way, Precision Hyundai waived all the fees by dropping the MSRP of the vehicle. In my experience, I will never deal with this dealership ever again. I hope other people have had more positive experiences with South Trail, but mine was horrible. Vinh single-handedly ruined the experience for me. One other note: they kept trying to hide the total cost of the vehicle and only presented me with the bi-weekly payment. I had mentioned multiple times that I was paying cash, and they kept presenting me the bi-weekly and monthly payment, with rates, instead of the out-the-door total price like I had asked. Just be honest with me and present me the information when I ask. More

I was more than happy when I visited the service department. The department was impeccable and my appointment was on schedule. The service advisor was well prepared and knew my car needs. I’ll visit department. The department was impeccable and my appointment was on schedule. The service advisor was well prepared and knew my car needs. I’ll visit this leadership for the next service, for sure. More

Best dealer i have had dealings with, Munish Bhatia is a wonder got me the best deal ever. Will definitely go back when i need a new car wonder got me the best deal ever. Will definitely go back when i need a new car More

Best dealership in the city, so friendly and so professional. I will never go anywhere else. Go see Ryan and he will hook you up for your new wheels. professional. I will never go anywhere else. Go see Ryan and he will hook you up for your new wheels. More

Dealership kept me informed about the new 2021 Santa Fe Ultimate Calligraphy.They contacted me on a weekly basis to update the delivery. Excellent people. Ultimate Calligraphy.They contacted me on a weekly basis to update the delivery. Excellent people. More

Was a great pleasure working with Jared from South trail Hyundai. Got me into a brand new car for a great price. He went out of his way just to help get what I needed for the the credit that had. Amazing pe Hyundai. Got me into a brand new car for a great price. He went out of his way just to help get what I needed for the the credit that had. Amazing person the best service I had at a dealership. Thank you for the new ride. Look for Jared Moulds he can do magic for your new approval More

My husband and I needed a car. We did a small search on the Internet, made a preliminary selection and went to the dealership. Iryna Yakubovskaya met us. She made an overview of the available cars so that the Internet, made a preliminary selection and went to the dealership. Iryna Yakubovskaya met us. She made an overview of the available cars so that we can compare them and make our choice. When we settled on a specific model, her explanations became more detailed. We were delighted to have the opportunity to communicate in our native language. This allowed us to ask more questions and better understand the answers when buying a car. Iryna is a professional in her field. She is well versed and explains both the electronic and mechanical components of the car and all its advantages. She answered all our questions professionally and in detail. Thank you Iryna for your patient and polite attitude. More

Buying an SUV at South Trail Hyundai was a great experience. I felt I was treated with respect and valued as a customer. The staff was friendly, attentive, pleasant, and accommodating. Would highly experience. I felt I was treated with respect and valued as a customer. The staff was friendly, attentive, pleasant, and accommodating. Would highly recommend this dealership. More

This has been the most positive experience buying a new vehicle to date. This was my fourteenth new vehicle purchase over the years and I have never had this kind of exceptional service before. Rashelle Ga vehicle to date. This was my fourteenth new vehicle purchase over the years and I have never had this kind of exceptional service before. Rashelle Ganske was my sales person and was a pleasure to deal with. She made me feel comfortable and is very approachable. She welcomed me and made me feel like a guest in her home and not another potential sale. Rashelle went as far as taking my truck and washed it before I decided to even purchase. Above and beyond !! Thank you Rashelle. Jared Moulds (subprime finance manager) was managing my application and started the process right away and again made this a simple process with my current credit challange. Within only a few hours Jared managed a great lending rate and did the transfer of registration of my new vehicle. The next day when I went to pick up my new car Jared surprised me with an even lower lending rate as he renegotiated with the lending after I was approved. Above and beyond!! These two people made this whole process fun and exciting as buying new vehicle should be. If you're in the market for a new or used vehicle ask for Rashelle and Jared for a great buying experience!! Thanks again. More

Horrible service if you aren't buying! I came in looking at a used car. The salesman was very nice, helpful and informative. I test drove it, and left a $500 CASH deposit. The salesperson I came in looking at a used car. The salesman was very nice, helpful and informative. I test drove it, and left a $500 CASH deposit. The salesperson DID inform me that if you dicker from the sticker price, that the $499 administrative fee would be added after the new price was decided on. Since the Manager was only willing to lower the price $1000...I would only benefit $500.00. (not enough to make we want to buy this car!!) I decided against this deal, but instead of giving me CASH back, they stated the money would be returned by cheque. Ok fine then. The salesperson told me the cheque was ready and upon going to pick it up several hours later, it was not. I waited around in the seating area for 20 mins while the receptionist tried figure out where the cheque was, and then I was told it was not ready. I leave, annoyed and frustrated. So I text the salesperson the next day asking if he can notify me when the cheque would be ready and go to pick it up later. Upon pickup THIS time, they have my name spelled wrong. I mention it to reception..her advice is to try to cash it and see if they let it go thru. Another day, another trip back to Hyundai to pick up the cheque with my name spelled correctly!! It took 3 trips to make it right, and their attitude is so nonchalant, Moral of the story..dont give cash, don't deal here. The deals aren't great and if you choose not to buy, you are treated like dirt. It started off positive and ended with a bad taste in my mouth. More