South Pointe Toyota

Not trustworthy, poor service and unreliable I bought a used Tundra with only 72,000 kms on it and immediately drove to Ontario with the truck. A little less than a month and under 10,00kms later I bought a used Tundra with only 72,000 kms on it and immediately drove to Ontario with the truck. A little less than a month and under 10,00kms later, it needs a new engine. South Pointe wouldn't return my calls and it took weeks to actually get in touch with someone. Once I did, they were short with me and told me "nothing we can do". Poor service and a shady place to buy a used vehicle from. My family has always been avid Toyota supporters, but we will never buy one again. More

Worst customer service ever I have been buying Toyota’s for many years and never have I been treated so poorly maybe it’s because I’m female and this salesman think all woman kno I have been buying Toyota’s for many years and never have I been treated so poorly maybe it’s because I’m female and this salesman think all woman know nothing at least that’s how I felt. Will NEVER go back to this dealership sorry 😡 More

greatest service My girlfriend and i went to buy a new car, a toyota corolla 2019 hatchback. We had a great experience, Mike our salesman was very nice and very helpfu My girlfriend and i went to buy a new car, a toyota corolla 2019 hatchback. We had a great experience, Mike our salesman was very nice and very helpful. He help us to find the perfect car for us. Dean at the finance department help us get a good interest rate.The customer service was the best we ever experience. Even after we bought the car they were always there to help. Next time we need a car we gonna go to South Pointe. We highly recomand this dealer Everybody there is friendly Thank you Mike and Dean for the great customer service More

Horrific Service and Unethical Behaviour I had purchased a brand new vehicle at South Pointe Toyota in 2015 and receive free oil changes for the life of the vehicle. I normally take my vehic I had purchased a brand new vehicle at South Pointe Toyota in 2015 and receive free oil changes for the life of the vehicle. I normally take my vehicle to another Toyota dealership for all of my service and oil changes. A few weeks ago I decided to have my routine oil change done at South Pointe as it was more convenient. The service clerk told me that I needed $585 worth of "other" service if I wanted the free oil change. I could not just get the free oil change. I refused and the very next day went back to the other Toyota dealership I had been dealing with. They gladly changed my oil at no charge and told me that I had no other maintenance that needed to be done at this time. South Pointe Toyota should be ashamed! They are scam artists to say the very least. I have passed this story along to as many people as I can in the hopes that others will not be scammed by this organization. Completely unethical!!! More

Crooks taking advantage of customer problem I am Toyata customer and I had this recent experience with them where I had to transfer my lease to personal name as company is closed and by the time I am Toyata customer and I had this recent experience with them where I had to transfer my lease to personal name as company is closed and by the time I realised that it had to get transferred before registration renewal it was only two days left. I approached to a finance person (Dean) and he agreed to do it and told me there is $ 420/ charge and I agreed. When I went to office Dean was not in office so I talked to a person who was there, his name is Ronan and explained him my situation, realizing that I was in urgent need he increase the fee and now told me fee will be $525/-. I decided to wait for Dean and when he came to office he made all paper work showing fee of $420/- and asked me to get relevant papers. When I came back with papers he told me since I have talked to Ronan and Ronan is his boss he will have to charge the fee he says. Now he charged me the fee of $710/- including gst. Is this not a loot. Now I realised the toyota credit has charged another $420/- to my account. So they charged total of $1150/- for no reason. I had same lease as before, I am honoring the lease even though the company is closed and then these xxxxx do this kind of treatment with customers. I am not going to buy toyota in my life again. They are such a disgrace for customer service. And letting them know of your problem makes it even worse. I am looking for advise as to how to get my $720/- back, which I paid extra. More

Great expierence Would highly reccomend south pointe for any of your vehicle needs! Mark and Howard went above and beyond anything that was expected and treated us awe Would highly reccomend south pointe for any of your vehicle needs! Mark and Howard went above and beyond anything that was expected and treated us awesome! we will be back! More

Have not had my winter tires - twice! They have not had my winter tires for scheduled appointments - twice! Also, their online appointment system is awful. I changed my appointment and t They have not had my winter tires for scheduled appointments - twice! Also, their online appointment system is awful. I changed my appointment and the dealership did not know. More

Liars and Crooks Have been a Toyota customer for 12+ years and can't believe how they lie & steal. Went in to trade a RAV for a corolla to lower my monthly payment the Have been a Toyota customer for 12+ years and can't believe how they lie & steal. Went in to trade a RAV for a corolla to lower my monthly payment then hated the Corolla so wentbin to talk and found out I'm STILL paying the RAV out on my Corolla payment!!! This is information not provided to me at the time I was looking to trade my RAV. Salesman Craig Taylor is especially shifty, a liar and crook who won't tell the truth if it means it makes him a sale. I will never purchase a Toyota again because of my experience here. Buyer beware, ask a lot of questions if you're considering a vehicle from here because they sure won't offer you the truth. More

Worse service ever get from this dealer Booked an appointment for 9 am service , was told will take 2 hours , called back at 12;30, is not ready , called back at 1, told us need another hou Booked an appointment for 9 am service , was told will take 2 hours , called back at 12;30, is not ready , called back at 1, told us need another hour and half to get it done . Basically the car was not even in the shop yet . My husband was furious about it , when he told the service advisor Melissa we need to go a wedding at 3, her respond was “ you never tell me about it “ and no apologize, no sorry , it’s like is our fault that the car didn’t get done in 2 hours . Attitude from the new service advisor sucks . Dealing with this dealer since they open , use to be excellent service , but the last 2 times dealing with Melissa , has nothing good to say about her . She has absolutely no customer service skills . More