Signature Mazda

Dominic was excellent. He was friendly and knowledgeable about the vehicle. I would recommend him to family and friends. We had a great experience during our visit. knowledgeable about the vehicle. I would recommend him to family and friends. We had a great experience during our visit. More

Great experience Justin was very helpful with our purchase of 2 mazda's.He spent lots of time with us and let us test drive many vehicles until we found the 2 we loved Justin was very helpful with our purchase of 2 mazda's.He spent lots of time with us and let us test drive many vehicles until we found the 2 we loved.Justin also answered all our questions we had and made us feel comfortable buying from Mazda.Thank you Justin. More

A little disappointed While everyone was perfectly friendly, a few small things left me with a bad taste in my mouth after my experience here: - The fuel tank was only hal While everyone was perfectly friendly, a few small things left me with a bad taste in my mouth after my experience here: - The fuel tank was only half full upon pickup of my car. Such a small thing, but come on. - The interior was not very clean. There were grease marks on the headliner and the centre console still had spill stains from the previous owner. I really shouldn't have to vacuum and clean a newly purchased car. - They had promoted a "free certified pre-owned' program during the month of May. I assumed it was included but when I took delivery I was informed that this was not included with the lower price I had negotiated. That would have been fine if it had been mentioned during negotiating, but to bring it up when I'm picking up the car was a bit off-putting. - Another potential buyer test-drove the car before I did, and no effort was made to sanitise the vehicle. Given COVID-19, I would think this would be normal. I love my car and feel I got a good price, but the dealer experience was disappointing. More

Dominic bad sales person and they overcharge fees Two bad Salespeople and they are overcharging prices. I was dealing with William Li very pushy person, they changed me to Dominic Dinh and he lost his Two bad Salespeople and they are overcharging prices. I was dealing with William Li very pushy person, they changed me to Dominic Dinh and he lost his temper badly when I was giving him why I am not purchasing from Signature Mazda, I was giving him the feedback about all extra fees they are charging vs other they do not. $488 as a VIP Package or Document fee $100 Excise Tax $100 AC Levy $25 Tire Levy SIgnature is overcharging $713 other dealerships are not charging any of the mentioned above. In addition, they were quoting me a 2019 new car price of what a new 2020 price is. In addition, they only offered 15,000 for a trade-in value and the other is offering 18,000. This car salesman old techniques as if you buy TODAY, it needs to be improved. They need to understand better the needs of others and stop playing the game, if you come back I will match and do better of what the other dealership is giving you. (Dominic said). Why they can't give the very best they can in the first place?. They need to understand about engaging potential clients vs pushing away clients. Isn't Sales now is about trust, understanding and building respectfully better relationships? so when the client is ready to buy they gain the client naturally?. Their Service department is GREAT, my experience with 2 salespeople are really bad. Creating a bad reputation. More

Justin was very helpful in helping me make my decision. He answered all my questions and was very genuine about what he thought would be in my best interest. He answered all my questions and was very genuine about what he thought would be in my best interest. More

Superb Really excellent dealer with very friendly staff. Doesn't give off the usual pushy vibe that you get with a lot of car dealers. Very knowledgeable sta Really excellent dealer with very friendly staff. Doesn't give off the usual pushy vibe that you get with a lot of car dealers. Very knowledgeable staff that will work with you to get the right car for you and within your budget. Cars are priced so there is minimal negotiation and best priced around. More

Awesome Service! William Li was the best! I left with the car I wanted at a very reasonable price. I highly recommend him, best ever in my experience! William Li was the best! I left with the car I wanted at a very reasonable price. I highly recommend him, best ever in my experience! More

Never go here . They made up some BS about legally having to charge a $695 fee at the end of the lease and Mazda Canada confirmed it's a lie. . They made up some BS about legally having to charge a $695 fee at the end of the lease and Mazda Canada confirmed it's a lie. More

Special thanks to the staff that I had worked with, Alice and Leo. They had everything planned out and ready for us to take a look at it when it came to numbers. They're so kind, patient, and understanding. and Leo. They had everything planned out and ready for us to take a look at it when it came to numbers. They're so kind, patient, and understanding. They were SO helpful especially because my parents didnt speak much English and answered every single question that we had. I've been to A LOT of car dealerships and Mazda is hands down the best, not only for their cars, but as well as their customer service. I've never been so happy and pleased with purchasing something. I highly recommend going to Alice and Leo! More

Excellent Customer Service (Honest/Efficient) This was the very first vehicle I purchased and out of all the dealerships I've been to and the sales reps I've encountered, my experience with Signat This was the very first vehicle I purchased and out of all the dealerships I've been to and the sales reps I've encountered, my experience with Signature Mazda has been the one that stood out. Thank you William for the excellent customer service and being so knowledgeable/passionate about the car (2018 CX5). William gave me the opportunity to really get to know the car and test it out with a 24hr test drive that no other sales rep offered. If you are looking to get a Mazda, I highly recommend William! More