Signature Mazda

Great staff at Signature from service to sales to finance to insurance. My car was towed there for an icbc estimate, was deemed un-repairable. Service put me wit at Signature from service to sales to finance to insurance. My car was towed there for an icbc estimate, was deemed un-repairable. Service put me with William Li, he was quick to give me a few options within my budget. He got the new/ used car all inspected and fixed. I took it home, noticed a burnt out interior bulb, text him and we are now on our way to getting it fixed! Corrine in service was also a pleasure to deal with, returned calls very promptly and set me up with a great sales rep. More

First service at the dealership This was my first service at the dealership. It was an excellent and pleasent experience. Sean is highly professional and communicated everything prop This was my first service at the dealership. It was an excellent and pleasent experience. Sean is highly professional and communicated everything properly. Happy with the service. More

Very satisfied customer My visit was for routine maintenance. My service rep. was Sean Lal. He was cordial, businesslike and knowledgeable. he explained everything in detail. My visit was for routine maintenance. My service rep. was Sean Lal. He was cordial, businesslike and knowledgeable. he explained everything in detail. I mentioned that my driver's seat belt was not retracting properly upon unbuckling. Sean said he would have it tested to confirm my complaint and would request approval from my third party extended warranty provider for a replacement retraction mechanism. I was then returned promptly to my home by Richard the shuttle driver. About an hour to an hour and 30 minutes later, Sean called me at home to tell me that the service technician looking after my Mazda recommended 4 additional parts/procedures. Sean explained each one to me and answered my questions. I gave him the ok to proceed with 2 of them, but wanted additional information concerning the other 2 procedures. I asked Sean to have Arash (service manager) to call me asap to discuss the above. Arash returned my call and proceeded to address my questions on all 4 recommended procedures, which gave me a much clearer insight as to the probable causes and the relative need to proceed with addressing the 4 procedures. We agreed that the rear brakes and air filter should be replaced at this time but the other 2 more minor items could be reassessed and be attended to at my next service visit. he also informed me that he got the ok to replace the retraction mechanism and that the part was ordered and would be installed upon its arrival at a future service appointment. About 2 hours later Sean notified me my car was ready for pick up. I called Richard who picked me up 15 minutes later and drove me back to Signature Mazda. Sean explained everything on the service work order / invoice and I settled my account with the cashier. I located my car which had been washed and cleaned (exterior and interior) and departed. Every staff member that morning was courteous and professional in addressing my Mazda service requirements. I am also especially impressed with the customer waiting lounge and the amenities you provide. First class as to quality and cleanliness. Keep up the good work! A proud Mazda owner, Jerry Hamovich More

Service Sean at the front desk was excellent.Service was fast, The work on my car was good,but they forgot to top up the fluids though. Sean at the front desk was excellent.Service was fast, The work on my car was good,but they forgot to top up the fluids though. More

Knowledgeable and Helpful I just bought a Mazda CX-5 and the whole experience was very easy and stress free. Justin was verny knowledgeable and helpful and did not pressure us I just bought a Mazda CX-5 and the whole experience was very easy and stress free. Justin was verny knowledgeable and helpful and did not pressure us at all. Thanks Justin, I’m very pleased with my new SUV More

Great Customer Service Minor Issues: 1. when calling the service center I would like to be connected directly to a service adviser and not the front desk as in most cases I Minor Issues: 1. when calling the service center I would like to be connected directly to a service adviser and not the front desk as in most cases I have technical questions to ask prior to booking my appointment. 2. Service Technician adjusted and left the passenger seat to a very forward position and turned off my automatic headlight setting leaving me to drive in the dark until another driver informed me that my lights were off. More

Perfect is not enough to describe them Outstanding service and personnel, the best choice for the car purchase as well as car service. Mr Lal did an excellent job in explaining everything f Outstanding service and personnel, the best choice for the car purchase as well as car service. Mr Lal did an excellent job in explaining everything for me and was genuinely concerned with my car's well being! Honorable mentions to Lucy, Joyce and Fiona for making it all possible. More

Excellent service for car Excellent service for maintenance of car. Sean Lal is great. Only comment is it takes a while to drop off keys and register car. 20 mins. It used t Excellent service for maintenance of car. Sean Lal is great. Only comment is it takes a while to drop off keys and register car. 20 mins. It used to be quicker 1 year ago. They have changed the process where you know drop of your key and take a seat. After a while they will call you up and then confirm paperwork and purpose of visit. Perhaps short of staff? Since it seems only one person is taking in registrations and telling customers when their car is done. More

Great experience at Mazda! Was a very quick and easy experience with service. Will take my new car there for service every time. Thank you again to everyone in the service depar Was a very quick and easy experience with service. Will take my new car there for service every time. Thank you again to everyone in the service department. More

Excellent Experience Staff were friendly and efficient. I was very impressed with the customer service. Wasn’t expecting it to be such a good experience. Pleasantly sur Staff were friendly and efficient. I was very impressed with the customer service. Wasn’t expecting it to be such a good experience. Pleasantly surprised! More