Sherwood Park Volkswagen

The dealers was great, gave me all the time to look at what I wanted to see. I came in to look at 3 different vehicles and the sales person had them all set up ready for me to go. what I wanted to see. I came in to look at 3 different vehicles and the sales person had them all set up ready for me to go. More

Peter was very good in explaining the cars features and I would recommend him to anyone looking for a vehicle at Sherwood Park Volkswagen. would recommend him to anyone looking for a vehicle at Sherwood Park Volkswagen. More

We had a great experience with this dealership and couldn’t be happier. They consistently offer strong deals, and the whole process felt straightforward and stress-free. The sales team stands out for couldn’t be happier. They consistently offer strong deals, and the whole process felt straightforward and stress-free. The sales team stands out for being professional and respectful never pushy, and genuinely willing to work with you to find a deal that makes sense. It’s refreshing to deal with a place that values customer satisfaction over pressure tactics. We’ll definitely be coming back in the future. More

They were on time and reliable. Friendly staff which is always appreciated. And close to my house Friendly staff which is always appreciated. And close to my house More

I purchased a vehicle from Sherwood Park Volkswagen in December 2025, and began experiencing issues within the first week. It is extremely difficult to get in contact with anyone at this dealership. It December 2025, and began experiencing issues within the first week. It is extremely difficult to get in contact with anyone at this dealership. It often takes days of repeated calls just to reach someone. Once you finally do, they say they will follow up, but they never call back. This has been a consistent pattern throughout our entire experience. After finally booking a service appointment, I was told nothing was wrong with the vehicle. The issues continued. Because of the lack of communication, we eventually gave up on calling and went to the dealership in person, twice, despite living far away. The first time, it was just my wife and I, and once again our concerns were brushed off with a promised follow-up call that never came. The second time, I brought my mother to help advocate, but our concerns were still not taken seriously. When asking basic questions about the vehicle and prior service, we were met with a disrespectful, unprofessional tone and lack of care. Both the service manager, Cory, and sales manager, Fady, dismissed our concerns as “normal.” Cory spoke to me condescendingly, laughed at my concerns, and called them “hilarious” and “ridiculous.” Fady told my mother he didn’t need to speak with her since she didn’t purchase the vehicle. We were told the situation would be followed up the next morning with a call to book another service appointment. As expected, no one contacted us. Additionally, it was extremely difficult to obtain a proper copy of the vehicle’s fitness/inspection report, as they would only show us an unreadable online version for the first few months. We also requested the records of services performed on the vehicle which they failed to provide. As a result of this experience, which has only raised further concerns, I will be filing a complaint with Alberta Motor Vehicle Industry Council. Overall, this experience has been frustrating and disappointing. The lack of communication, professionalism, and accountability is unacceptable. We would not recommend this dealership. They are not a company that cares for their customers. They have completely lost our trust and confidence. We strongly caution others before purchasing a vehicle here. More

We had very bad experience with volkswagen sherwood park & went there to see used rav 4 salesman & Manager behaviour was very rude & disrespectful & went there to see used rav 4 salesman & Manager behaviour was very rude & disrespectful More

Danielle was amazing. I honestly didn’t think I’d buy but she topped the expectations and experience. No pressure just kept it honest and fluid. Showed me all the key feat I honestly didn’t think I’d buy but she topped the expectations and experience. No pressure just kept it honest and fluid. Showed me all the key features but again no pressure sales. I was so happy to walk away with my new Atlas R. I’m a huge VW Sherwood Park lover now. Thanks Danielle!! More

Quick, thorough and courteous service. Everything was explained well and the overall efficiency of the process was great. Everything was explained well and the overall efficiency of the process was great. More

I found the staff to be very Courteous and knowledgeable. The work was completed in a timely manner and was done well. The work was completed in a timely manner and was done well. More

The sales person Daniella was very friendly. Price at first was strange but finally got to the right pricing. All in all was good experience. Price at first was strange but finally got to the right pricing. All in all was good experience. More