Sherwood Park Volkswagen

Great people to deal with. I was treated like a King. Thank you for the terrific service. They take care of you like a family member. I finally found people I can trust. Fantas I was treated like a King. Thank you for the terrific service. They take care of you like a family member. I finally found people I can trust. Fantastic experience. More

Im a newcomer from Ukraine, and this dealership don`t want to sell me a car. I didn`t build my credit score, I was ready to buy a car by cash, but salesperson told me that they don`t cash policy to sell want to sell me a car. I didn`t build my credit score, I was ready to buy a car by cash, but salesperson told me that they don`t cash policy to sell me a car. I don't recommend you to buy any cars in this dealership! More

I purchased a 2022 Mitsubishi Eclipse cross and right when I brought the car home I noticed the bumper was falling off. After notifying my sales associate and bringing the car into the service department when I brought the car home I noticed the bumper was falling off. After notifying my sales associate and bringing the car into the service department they told me it wasn’t their fault and they can’t do anything about it. Haven’t even driven the car for 30 days and it’s falling apart. Nothing I have done in the short time I’ve driven it would have caused this to happen and I’m sure they know this was not something I would have caused either. They clearly pushed the bumper in so I wouldn’t notice it when I bought it. Horrible business and really shady sales team. I recommend taking your business elsewhere, Somewhere they have a conscience. More

Shady sold me a 2019 gmc certified used vehicle with tire that were 12 years old and not fit for a dirt race track! Be careful about any future purchase from this business that were 12 years old and not fit for a dirt race track! Be careful about any future purchase from this business More

Please avoid this dealership at all cost. Finance department like to slip extra fees which never discussed and try to force you to buy warranty that’s worth only 3200 for around 5500. They li Finance department like to slip extra fees which never discussed and try to force you to buy warranty that’s worth only 3200 for around 5500. They like rip off customers and they are not transparent about the fees which is not fair to customers. If you agree with the price and try to charge extra is not a good business. All the managers should be fired because they are horrible at their job. I gave them $46000 worth of business and on top of that they rip me off $500. When questioned about it they try to cut corners and avoid dealing with you. Sales manager’s attitude is horrible, basically told me he does more sale online then he sells cars from lot. If that is the case then maybe rent an acreage close the dealership and do business that way you save overhead cost and don’t have to rip people for their hard earned money. Please think twice before going there. More

Devin is the worst sales person. He will lie right to your face. He knows nothing about vw cars. 100 percent xxxxxx bag He will lie right to your face. He knows nothing about vw cars. 100 percent xxxxxx bag More

Went to this dealership about one year ago, and they did not have what we were looking for. But they were helpful then. Returned to this dealership just because of their disposition with us and we were able not have what we were looking for. But they were helpful then. Returned to this dealership just because of their disposition with us and we were able to talk to the same sales person from the previous year. He is called Hardeep. Luckily for us they had a vehicle that would match our interests and we proceeded to bargain. Bargaining in this day and age is quite demanding, but we were able to come to an agreement. I must say that Hardeep stuck to his agreements that he made with us, even when confronted by the finance minister Jean De Jesus that works for this dealership. Really appreciate this. A man of his word. Surprisingly he still has employment there. What a rock and I must say has a great sense of humor. More

Went to purchase a used car. Found several in my price range. Hardeep was excellent (look for him especially) - very helpful, and worked with me to find the right car. Test drove Found several in my price range. Hardeep was excellent (look for him especially) - very helpful, and worked with me to find the right car. Test drove three cars, but it was the VW Tiguan that was head and shoulders above the other cars of other makes - a great buy, the best car I've had so far. Unfortunately I had an "interesting" experience with financing (hidden costs, and expectations), I chose to finance myself - that was the only sour experience - and I can overlook that for the sake of the car. More

The sale person was very nice and professional. Something that I cannot say about the financial department. I would compare that with an aggressive marketing. People, if you are ever going to use t Something that I cannot say about the financial department. I would compare that with an aggressive marketing. People, if you are ever going to use that dealership, before signing any papers, ask the price you are going to be charged. I got charged around $17000! Yes, 17K for extended warranty. When we figured out the truth, and asked them to cancel all these precious warranties, they cancelled few, but categorically refuse to cancel the rest of them. Looks like I am forced to enjoy the great service! I financial manager was trying to offer my a $500 compensation, to make me feel better, When the total amount of the warranties is over $4000. I am done with that dealership!!! Read the reviews and make up your mind in advance people. More

This dealership has let me down repetitively with the poor level of customer service they continually display. I’ve been to this dealership twice for issues for my vehicle which were both warranty fixes, poor level of customer service they continually display. I’ve been to this dealership twice for issues for my vehicle which were both warranty fixes, however it is clear this dealership doesn’t want the work and doesn’t want to do the service if I’m not a customer paying out of my own pocket. Both times I’ve been in for service it’s been determined that my vehicle ‘doesn’t have enough evidence’ to submit a warranty claim despite having another mechanic shop provide a detailed explanation of what’s wrong. When I went in to discuss my concerns this is the SECOND time the service manager has been ‘unavailable’ where he supposedly can’t be reached by phone, they refuse to page him or provide me his direct number. After leaving a voicemail I still haven’t heard back over 2 full business days later while my vehicle was in service. Additionally, I was told my vehicle would be washed at the end of the service inspection. Instead of washing my vehicle, they sprayed my doors jams out and immediately parked it outside in -20 so that when I picked it up, which was less than 10 minutes after the service department had closed, I arrived to find all my doors frozen shut. It was conveniently the ONLY unwashed vehicle at service as well, despite after informing me this morning that washing it is a standard practice in their services and inspections. At this point, it is clear I cannot, and will not, rely on this dealership to keep my vehicle in good condition, let alone in safe driving condition, as they refuse to acknowledge warranty issues as well as fixing them. I highly recommend avoiding the toss around between service advisors and suggest anyone take their vehicle anywhere else. More