Sherwood Park Volkswagen

Great people and good service! ! They look after their customers even after purchasing a new vehicle from them!! ! They look after their customers even after purchasing a new vehicle from them!! More

Prompt appointment, great people, quality parts and service, good questions answered with expert advice, and exceeded our expectations. service, good questions answered with expert advice, and exceeded our expectations. More

The dealership was very knowledgable very clean very polite people to meet treated me like family. I would recommend Sherwood Park Volkswagen to anyone that is looking for a very solid vehicle. Thank yo polite people to meet treated me like family. I would recommend Sherwood Park Volkswagen to anyone that is looking for a very solid vehicle. Thank you. More

Nick was amazing. Easy to deal with and fast. very honest and helpful . He explained everything in detail and was easy to understand. Easy to deal with and fast. very honest and helpful . He explained everything in detail and was easy to understand. More

Great staff. Friendly and knowledgeable. Always ready to answer questions and take time to ensure satisfaction. Friendly and knowledgeable. Always ready to answer questions and take time to ensure satisfaction. More

My vehicle took over 3 weeks to be brought in from a destination I could have driven to in less than a full workday. The lack of communication about it was very frustrating and being lied to about why i destination I could have driven to in less than a full workday. The lack of communication about it was very frustrating and being lied to about why it was taking so long. Then I finally got my car and then next day I found a part had been broken at some time before I got it. I notified VW and they ordered the part for me. I got notification the part was available so I took my car in. I expected someone to come out and look at it and replace the part for me, but I was just handed a bag with the part. I took it out to the my car to look and found its the wrong part. I told them its the wrong part and it was insisted upon that it’s the right part. Still no one came out to my vehicle to look. I took my car and the wrong part home thinking maybe my husband will see something I don’t. Nope. It’s the wrong part. I texted my salesperson again and explained how we think it needs to be fixed (an inside panel needs to be removed) because the broken piece is a part of the larger moulding. Salesperson disagreed but I have yet to hear back from VW on my next steps. My next step is management. VW was happy to take my deposit and TWO CAR PAYMENTS before I even had my car, but they can’t respond when I have a small warranty issue. Not happy right now and my willingness to stay open-minded is dwindling quickly. More

Had a positive car buying experience. Enjoyed everyone I worked with throughout the process. Clear communication and friendly service. Enjoyed everyone I worked with throughout the process. Clear communication and friendly service. More

Very personalized service throughout the service department. . I would highly recommend them and I will continue to use them for my Volkswagens. department. . I would highly recommend them and I will continue to use them for my Volkswagens. More

Sale person was good to deal with, he was newer which I understood but the sales manager seemed rude and arrogant. Once deal was made days later the manger never came out and asked how it was going or if w understood but the sales manager seemed rude and arrogant. Once deal was made days later the manger never came out and asked how it was going or if we needed anything. More

I am driving a VW ID. 4. That is a BEV, i.e. it is fully electric. Based on various face book groups, many north American dealership appear to be challenged to serve custom 4. That is a BEV, i.e. it is fully electric. Based on various face book groups, many north American dealership appear to be challenged to serve customers with EVs. My experiences with Sherwood Park Volkswagen is the opposite. They combine excellent customer service with very knowledgable advisors. While ID.4 owners at other dealerships appear to be challenged to have recalls completed, Sherwood Park Volkswagen has always been very efficient and proactive. More