Sherwood Park Hyundai

There are other reviews about this dealership that describe bad buying experiences related to high pressure sales tactics. Now that I have witnessed some of those tactics myself I can only believe tha describe bad buying experiences related to high pressure sales tactics. Now that I have witnessed some of those tactics myself I can only believe that those negative reviews might be accurate. I would not recommend this dealership unless you are able and comfortable dealing in a high pressure sales environment. Sherwood Park Hyundai have no qualms about including options into a contract, even if you tell them you don't want those options. Then when it comes time to sign the paperwork, even though you say NO to options you told them you did not want, they will continue to pressure. For many people the result can be buyer's remorse. I suggest "buyers beware" if you want to do business with this dealership. More

My experience with Sherwood Park Hyundai started off bad to begin with the purchase of my vehicle. They brought my jeep in from a dealership on red deer and tried to tell me the vehicle was listed at $4200 to begin with the purchase of my vehicle. They brought my jeep in from a dealership on red deer and tried to tell me the vehicle was listed at $42000, however I was able to go online and find the exact jeep listed at $38000 from the dealership they were getting it. I has to confront them on this however if I had never looked online I could have easily been out a few thousand dollars more. Once I had bought the jeep from them they had to install a hitch as part of the purchase agreement. They attempted to install the hitch 3 times before they said they were done. Once I had the vehicle back and tested it, the electrical wiring was not working. I brought it back to them to have them fix it. They attempted another 2 times to fix it before they said it was a problem with the jeep and not the hitch they installed and advised me to take it to another dealership. Once at a jeep dealer they fixed the wiring so it would work, however while they were doing this they noticed the wiring that SP Hyundai installed was a very cheap hitch and was already rusting and corroding with uncovered wires underneath the vehicle. So I then called SP Hyundai and spoke with their Service Manager Jason who agreed they would pay for the bill to fix the hitch properly. Once the work was done and complete I brought the bill to Jason who then changed his mind that the bill of $980 was too big to cover and that he wants to get the Jeep dealership to lower the bill. In the mean time I am out almost $1000. I found that Jason was ignoring my phone calls and not returning messages. I had to drive to the dealership daily in order to be able to talk to him. On top of all that I am still here so that they can redo my 3M for the third time. I hope that they can finally get it right so that I never have to deal with Sherwood Park Hyundai again. By far the worst dealership from sales to service that I have ever been to. DO NOT BUY A CAR FROM THEM OR GO TO THEM FOR SERVICE. More

I would NEVER recommend this dealership to anyone, not even my worst enemy. They are very pushy, they move very quickly so you don't really have time to take everything in. Craig got very rude, he makes even my worst enemy. They are very pushy, they move very quickly so you don't really have time to take everything in. Craig got very rude, he makes a million promises and then when you go back at him about the promises he made he doesn't remember making them. I was ignored through email and phone, so it got to the point where I actually went into the store and made sure I couldn't be ignored!!! They are very unorganized, you deal with 3 or 4 different people to finalize the deal, and its like none of them even spoke to each other. I had to have my contract redone 3 different times until they got it right. All they are worried about is getting you to sign that piece of paper!!! As for the owner, Bob Bullock, he is the more arrogant person I have ever met in my life. Personally, I would be ashamed to even admit I owned such a horrible operation. They are crooks, they make everything sound so good, but trust me, you can get way better deals with friendly staff at another dealership. I felt taken advantage of, they ruined the fun of buying a new car. I can't say anything bad about the service department. I have had nothing but friendly experiences with them. DO NOT BUY FROM THIS DEALERSHIP!!!!! THEY ARE CROOKS, LIARS, SCAMMERS.. IF YOU WANT A GOOD EXPERIENCE BUYING A CAR, THIS IS NOT THE DEALERSHIP FOR YOU!!!!!!!!!!!!!!!!!! More

My wife and I went to Sherwood Hyundai looking for a new vehicle to replace our old Kia which had sustained some damage in an accident. As the Kia was still drivable and we were waiting on the insurance co vehicle to replace our old Kia which had sustained some damage in an accident. As the Kia was still drivable and we were waiting on the insurance company we made it clear that we were just sounding out the market and also that we did not want to spend a great deal of money. Savin Kim, the salesperson, was a pleasant and likable young man who showed us a used vehicle he thought might fit our needs if we decided to buy. It was somewhat more than we wanted to pay, but it seemed like a good buy so we took it for a test drive. All went well until our return to the showroom and the introduction of the manager into the scene. After that I felt like the accused criminal in a good cop bad cop routine. We were immediately subjected to what I regard as high pressure sales tactics. The more pressure that was put on us to buy the more I felt like leaving the dealership. A minor incident added to the tension. I was asked to surrender my keys so that someone could check out our Kia. The problem was that the keys were not returned and it seemed to me that this was a deliberate ploy to keep us from walking out of the showroom. However, since we were expecting the Kia to be a write-off and we did like the vehicle we had been shown we stayed and continued to negotiate. Finally we agreed to put a thousand dollar deposit on the vehicle to hold it for three days while waiting for the insurance evaluation. It turned out that the insurance company thought the vehicle could be repaired and did not need to be replaced, so we returned to the dealership, found Savin Kim and explained what had happened. We were told to wait while he told the manager and arranged our refund. An hour later we were still waiting and my wife had returned to the car. At that point I let the unpleasant side of my nature reveal itself. I went to the front desk, demanded my refund and threatened to tell all the other potential customers in the showroom what I thought of the way I was being treated. I was told I couldn't do that and I told them to go ahead and call the police as that would make for an even better scene. At that point the manager was finally prompted to appear. After another few minutes of blather he finally did what he could have done an hour before and returned our deposit. In fact it took him less than ten seconds to sign the refund order. The point is that a good deal of unpleasantness could have been avoided if we had been attended to more quickly. Waiting a few minutes for the manager to close a deal is one thing; waiting more than an hour and then having to resort to an outburst of anger to get proper service is quite another. Given my experience I would not recommend this dealership to anyone. I don't know if all Hyundai dealers are like Sherwood Hyundai, but you won't get me anywhere near that establishment again in the remainder of my lifetime. More

I bought a new Santa Fe earlier this week. I had buyer's remorse about the deal ( I was ready to walk away from the deal after speaking to the financing guy, even though I was paying cash) after I buyer's remorse about the deal ( I was ready to walk away from the deal after speaking to the financing guy, even though I was paying cash) after I left and still wasn't feeling great about it the next day when I took it in to be detailed. I spoke with Noel about it and discussed what could be done to rectify it. Noel gave me several options and we came up with solution that worked for both of us. Now I am happy, Noel gets a great rating for being an upstanding and very fair guy and we all walk away happy.Thanks to Tammy for getting the deal started and many thanks to Alberto for stepping in and getting the detail work organized and walking me through my vehicle's features. More

The service I received was pretty decent until the sale was final....then it went downhill from there. I told the sales person that I would be coming in the next day at a specific time to test drive a spec was final....then it went downhill from there. I told the sales person that I would be coming in the next day at a specific time to test drive a specific model. When we got there the car did not appear for 4 1/2 hours of us waiting. They gave lame excuses like "stuck in traffic" we texted him...yadda. It doesn't take 4 hours to get from anywhere in this city on a nice summer day. When we came a few days later to pick up our car, there was oil on the inside of the door and scratches on the passenger panel in the back, I was told that since I bought a demo that I shouldn't expect perfection......are you KIDDING me, all I wanted was a CLEAN car....the navigation wasn't even reset to get rid of the person who drove it firsts info....I had to do that myself. We were rightfully upset and were promised free oil changes for 2 years to keep the sale....which I stated since we live an hour away from the dealer I would like that to be transferred to a dealer closer to home. Terry Diachuk stated they do this all the time and it shouldn't be a problem. BUT I have not heard from him since. I only got my first oil change at the Sherwood Park dealer, I asked about having it transferred yet again and was put off and given the run around once again. I am very frustrated and will not recommend this dealer EVER!!!! Yes I got a very good price, but that was my own research and hard work looking and comparing with other dealers....I had a very good price from another dealer in an email that I showed them and they realized that I wouldn't buy for more so offerred below, but in hindsight I wish I would have paid a little more and went to a better dealership More

This was one of the worst dealership experiences I've ever encountered. The loan papers for my husband's truck were never gone over with me and that has been as big bone of contention as we agreed to 1 ever encountered. The loan papers for my husband's truck were never gone over with me and that has been as big bone of contention as we agreed to 1 bi-weekly rate and come to find out after the fact that it was raised by over $70.00 bi-weekly. The loans officer, Jason was called immediately on July 7th and told to put that loan on hold however that never occurred. An e-mail was sent to the dealership on Monday, July 8th stating the same thing but we were totally ignored as well. That was pretty obvious as the address was never corrected. They photocopied both of our drivers' licenses but could not manage to get our address right on either set of loan papers. The papers for my Tucson (which I hate by the way as I do not feel safe after being rear ended twice in less than a year with my Ford Explorer Sport 4X4 which is a lot higher and both the principal and sales manager were very aware of) were completely gone over and the address corrected on them. I was promised $1,000.00 in accessories but that never happened. I was also told by the sales manager that we would be receiving 2 $100.00 gas cards that would be mailed to us. That was over 1 1/2 weeks ago and to this date still nothing. There were promises made that were either forgotten or totally denied. I would tell anyone thinking of going to this dealership to RUN IN THE OTHER DIRECTION. Bought supposedly new Hyundai Tucson July 6th, there was 1600 km on it and I was told by Nigel that it was used by one of the managers. When my husband and I gave it a good cleaning, something that was never done by the dealer when we bought it, my husband discovered that the rear passenger;s floor mat (which was tucked up under the front seat) had a burn hole in it. This was about 5 weeks ago and as I was going out 3 weeks ago for an oil change I didn't call the dealership ahead of time but just took the mat with me when I went. Nigel was quite confrontational asking why I hadn't told them sooner. I was told at that time that it was about a $40.00 fix, no problem, it would be looked after, now it's an issue and they refuse to repair it. I bought the extended warranty, which I was told by Jason Fredericks, the loans officer would cover any damage like that. He specifically told me, if you get a burn hole in the seat that would fix it. I smoke but not in my new Tucson. 3 weeks ago I'm told they would fix it. I took it out 2 weeks ago and left it with service as I had an appointment to go out last Saturday to get my auto start fixed, it would start the Tucson but would not unlock the doors. Kirsten in service said they had yet to fix it but she would look into it. I just called and Kirsten put me though to Nigel who refused to do anything for me. I was told they bent over backwards for us which is a total lie, we received no perks what so ever, even thought we bought a 2013 Tucson and a 2008 Ford F150. They wouldn't even put an auto start in my husband's Ford. The auto start was already in the Tucson. SERVICE HAS BEEN WONDERFUL, IF YOU WANT QUALITY SERVICE THIS IS THE PLACE TO GO, HOWEVER DO NOT GO NEAR THE SALES DEPARTMENT AS THEY LIE LIKE RUGS. More

1. Posted my vehicle on kijiji 2. Was contacted by 1. Posted my vehicle on kijiji 2. Was contacted by Porter and told he has a buyer that cannot afford the full price so the dealership was going to bu 1. Posted my vehicle on kijiji 2. Was contacted by Porter and told he has a buyer that cannot afford the full price so the dealership was going to buy my car and finance it to them. 3. Made me drive an hr from home to see the car. I was told that it would be inspected by a mechanic and as long as everything is good the car would be sold. 4. Tried to sell me a Hyundai while I waited for my car to be inspected. 5. When I did not buy the Hyundai I was told that they will not buy my car. They offered my a wholesale price for it. I am not a wholesaler. I did not pay a wholesale price for my car. Nor was it listed for one. This dealership really is a stealership. They coned me into coming in just to try and sell me a crapbox. I just lost all respect I had for Hyundai. They lied to me multiple times. My vehicle was not even looked at by a mechanic and they did not even look at my add. Thy asked me stupid questions multiple times that were all listed on kijiji. I would not reccomend anyone deal with this business their staff all seemed shady. Especially the service manager that tried to muscle is way into the conversation and intimidate me. Sorry it didn't work. In the end they didn't even bring my car back to me. I had to walk all the way to the back of the dealership to pick it up. Unbelievable. I made my wife drive behind me because I thought my car would be sold. Please avoid this dealership at all costs. They will cheat and rob you. More

Even with the $500 incentive to refer people to this dealership I wouldn't dare subject my friends and family to this junk. My first new car experience, and it was horrible. I expected to walk out of th dealership I wouldn't dare subject my friends and family to this junk. My first new car experience, and it was horrible. I expected to walk out of there spending NO MORE then $27,000...and what did my bill of sale come to? $39,000. I feel scammed, and would never want to buy another new car due to this whole crap shoot. Don't expect to feel like part of a family, you are definitely just another buck in their eyes. In terms of servicing, I waited 4 hours at the dealership because the shuttle was jammed ( to her credit the shuttle lady is very nice )...but after everything was said and done, I got a measily $30 off of my $347 bill. They didn't lose any money off me as the final bill was to total $330. That was definitely the last straw for me ever going back. I wanted to push a complaint..but why bother, it's just going to fall on deaf ears. The review may sound like another dealership trying to discredit a competitor.... I can reassure you I'm just a poor sap who got taken advantage of. Just save yourself the anger and check out ANY other dealership..anywhere else. More

I was very happy with the service and treatment that I got at the Sherwoodpark Hyundai. I have refered family and friends to this dealership. Craig Sabourin went above and beyond with his service... he an got at the Sherwoodpark Hyundai. I have refered family and friends to this dealership. Craig Sabourin went above and beyond with his service... he answered all of my questions, and even gave me his personal cell number so that I could reach him after business hours. I would definately come back as a customer and am very happy with my new Genisis!!! More