Sherwood Park Hyundai

Started having issues on Saturday, December 14th with my brand new 2013 Hyundai Tucson, bought from this dealership on July 6th 2013. It would not start with the turn of the key only roll over. This occur brand new 2013 Hyundai Tucson, bought from this dealership on July 6th 2013. It would not start with the turn of the key only roll over. This occurred 3 times before she would finally start. You could smell gas so she was flooding herself out. This occurred at our next stop. (my son was with me to do his Xmas shopping). I got home and told my husband who went out and it did the same thing with him. You had to roll it over, turn it off at least 3 times before she would finally start. This is Tuesday, December 17th and it is still doing the same thing. Every time I go to start it I never know if this is going to be the time it won't start. It takes at least 3 attempts before she'll finally start and this is every time I go to start it. GREAT BRAND NEW HYUNDAI VEHICLE LESS THAN 6 MONTHS OLD AND WON'T START ON THE FIRST TRY. Called the service centre at approximately 1:15 pm and spoke with Kirsten who told me they do not do that type of work on Saturday and they close at 5:30 pm throught the week. I work Monday to Friday from 8:30 am to 5 pm and cannot afford to take time off to drive out there. Apparently they do not have a courtesy vehicle. I guess I'm expected to eat the loss of income to take time off work to get them to look at the brand new vehicle they sold me. I was told to get a rental but neither the dealership or Hyundai Canada was willing to pay for it. Kirsten was supposed to speak with Jason yesterday and give me a call to let me know if they could look at the thing this Saturday but I have yet to receive a call. I was driving a 2001 Ford Explorer Sport with 212,000 km on it and never had an issue. On the coldest day she was never plugged in. Further more I purchased a Toyota RAV4 that was not new but still under warranty when the water pump and timing chain went. I took it to Clark's Toyota back on PEI where I had purchase it from. It was going to take a couple of days but they had no more courtesy cars (YES THAT SMALL DEALERSHIP HAD 2 COURTESY CARS) THE OWNER GAVE ME HIS PERSONAL VEHICLE TO DRIVE stating the customer should not be inconvenienced. Some difference from what I've been told out here. Stay away from this dealership, especially the sales department. I WISH I HAD OF KNOWN ABOUT THIS DEALER RATINGS BEFORE I WENT TO THIS DEALERSHIP AS I DEFINATELY WOULD NOT HAVE GONE HERE AFTER SEEING THE MAJORITY OF THE RATINGS. The wait for a call back I do not believe is due to Kirsten, she was going to ask Jason if the thing could be looked at this Saturday, and I know Josh does not appreciate my reviews, I guess the truth hurts. Kirsten and Ashley have been nothing but friendly, helpful and as accomodating as they can be. Josh has told me straight out not to come back. They sold me the thing and now want nothing to do with the useless piece of tin they sold me. I'm more than welcome at the service department but definately not at sales. Jason, Sales Manager has arranged for me to go in Saturday morning Dec 21 which to me goes above and beyond. The sales department at this dealership has been nothing but accommodating however the SALES DEPARTMENT is just the opposite. Once they have your signature they wipe their hands of you. Promises made are totally denied and they literally attack you when you ask about what was promised during the sales experience. Josh Daly called me at work and told me never to come back. HOW IS THAT FOR CUSTOMER SERVICE. They did not like my reviews, which were nothing but the truth. I GUESS THE TRUTH HURTS!!! More

Highly recommend NOT using this dealership. Hidden fees, dishonest about vehicle details, lied about reimbursement, called me to book an appointment and then sent me home as they could not complete appointm dishonest about vehicle details, lied about reimbursement, called me to book an appointment and then sent me home as they could not complete appointment (no reimbursement or complimentary vehicle supplied to me) , friendly and helpful until you sign bill of sale then you are not needed anymore, waited 45 mins after signing bill of sale to finally receive vehicle paper work, waited another 30 mins to speak with financing (who had no one in the office with them), Etc More

We purchased a 2013 Santa Fe from SPH in Jan and it has been a gong show! We have a lemon and they can't find a fix for the issues.It was bad enough that the detail dept kept messing up the 3M and diamond been a gong show! We have a lemon and they can't find a fix for the issues.It was bad enough that the detail dept kept messing up the 3M and diamond shield and we kept having to go back.The damaged the windshield by having to remove & reapply the diamond shield so many times.The replaced the windshield but my car came back with some nasty scratches on the hood.They took care of that too and even had their lot attendant drive it out to me.Problem is the transmission went on the way out and he didn't notice (4,800 km) and when I drove it into town, I got stranded. Oh, did I mention the steering is so bad you have to fight to keep this thing between the lines! Very dangerous on the hwy! Then there is the check engine light and check gas cap light that keep coming on, the car stalls and shudders.The steering problem is dangerous. Stay well clear of this dealership,If you decide to go there to buy, get everything in writing and have it witnessed.Better yet tape it all,They do NOT keep their word.They prefer to line their own pockets than keep a repeat customer happy. Do yourself a favor and go to Leduc Hyundai where they use honesty and integrity.Craig Sabourin is a shifty crook and was selling/dealing with sales with an expired sales license.Not enough room here to get into details. BTW, a review posted on google reviews awhile back by Dalton Bullock....guess what! He works at SPH (lot attendant)and the Owners name is Bob Bullock.They have to get family to put up good reviews because no one who has dealt with them will! Go to their website and check staff** To the person who gave a 10000$ deposit they refuse to return, call AMVIC! All of the *good* staff have left for greener pastures and SPH is just another low life scam dealership. Folks, do you know about AMVIC?Or CAMVAP? AMVIC handles complaints about dealerships and sales people and shifty dealings. CAMVAP deals with lemons and works with the consumer and the manufacturer to try to help resolve issues. More

This dealership uses high pressure sales tactics! If you are shopping around or considering a new car DO NOT go here! ! They are you best friend while doing you no favors and selling at the best price for t are shopping around or considering a new car DO NOT go here! ! They are you best friend while doing you no favors and selling at the best price for the dealership! Once they have been paid you will get to deal with a service department that promises you a call back when you are there talking to them but the never call back! Save yourself the frustration and disappointments, please do not shop here!! More

Deposited 1000.00$ and called after few hours and told them i m no longer interested in buying the vehicle. After two weeks running around finally they said they won't refund it. I hope no one buys from them i m no longer interested in buying the vehicle. After two weeks running around finally they said they won't refund it. I hope no one buys from there and deals with such low class dealership. As for my 1000 dollars i will get it back my own way. never dealt with such low class people. I dont understand how a bussiness like this is running. everything they tell you is bunch of lies, Inculding there "good deal and 2 for 1 " . recommend the huyndai dealership in Leduc because thats where i bought my huyndai santa fe from. More

Worst experience, josh didn't care about customer service and lied, promised a gift never replied after the deal was done. We left tones of phone calls and never got a phone call back, never got the service and lied, promised a gift never replied after the deal was done. We left tones of phone calls and never got a phone call back, never got the right tires put on, never even gave the right papers for sale, and had to wait 8 hours for the deal More

I went to Hyundai dealership in Sherwood Park to look at possibly purchasing a new Hyundai, Sales rep was inexperienced and pushy, however the worse offender was finance manager, they would not listen to wh possibly purchasing a new Hyundai, Sales rep was inexperienced and pushy, however the worse offender was finance manager, they would not listen to what I wanted. I felt very uncomfortable, and did not enjoy my experience at all. They kept pushing to sign documents aswell as putting a down payment right then, when all I requested was possible payment options. Even after saying how uncomfortable I was they still pushed to get a comittment out of me, Even asking if locating the color was a problem I was told they want downpayment just to see if vehicle came in that color. Absolutley appalled at their behavior, Had my brother not been with me I'm sure i would been driving away in a ugly Hyundai Tuscon. It was bad enough that he had to fight with them to get my keys back for possible trade in. My brother delt with Hyundai on the Southside, and said they were really good there. I will try one more time. But I will be going in with my guard up!!!! More