Sherwood Park Hyundai

New Car I was in the market for a new vehicle, Sherwood Hyundai staff were very friendly and helpful. They worked with me and I was able to get my new Elantr I was in the market for a new vehicle, Sherwood Hyundai staff were very friendly and helpful. They worked with me and I was able to get my new Elantra within a week. More

Tires torqued Dropped by to torque tires that mr lube had put on. 3 lug nuts missing and many lug nuts loose. Tech service advisor could not believe it. I purc Dropped by to torque tires that mr lube had put on. 3 lug nuts missing and many lug nuts loose. Tech service advisor could not believe it. I purchased 4 new sets of lug nuts More

Sales Fantastic friendly service from all staff especially Joseph dube thanks so much for helping dan with the test drive and for helping buy his first ca Fantastic friendly service from all staff especially Joseph dube thanks so much for helping dan with the test drive and for helping buy his first car More

Best of all the Dealers Best dealership I have been to. Great service nice folks and fast processing. It was my 2nd or 3rd time buting there, and I will be back. Best dealership I have been to. Great service nice folks and fast processing. It was my 2nd or 3rd time buting there, and I will be back. More

Customer service Car not done when I was told it would be. I was at the dealership within 5 minutes of the call letting me know my car was ready. Got to the dealership Car not done when I was told it would be. I was at the dealership within 5 minutes of the call letting me know my car was ready. Got to the dealership to wait 25 minutes to pay my bill and pick up my car! All staff walking by me too busy to ask if I need help. The service guy that I dealt with in the morning was busy talking about tires and different dealerships while I stood and waited!! Every time I come to this dealership I am either overcharged or something is not done right. I will not be returning More

Customer experience Very positive experience. Salesman (Chance) knows his business, pointed out many things we hadn’t noticed and provided so much knowledge and informati Very positive experience. Salesman (Chance) knows his business, pointed out many things we hadn’t noticed and provided so much knowledge and information. Made us very satisfied with our decision! Issues with Nora in finance, wouldn’t want to go through that again. More

Amazing Best experience ..... staff are not pushy but are knowledgeable ... courtesy ... understanding ... easy to talk to .... best purchase I have made .... Best experience ..... staff are not pushy but are knowledgeable ... courtesy ... understanding ... easy to talk to .... best purchase I have made .... all makes and models ! Check them out !😋 I would not go anywhere else ! More

Not a great experience. I brought my car in for some noise coming from the front passenger side. I keep my car VERY clean. I was told that with the service needed, I would al I brought my car in for some noise coming from the front passenger side. I keep my car VERY clean. I was told that with the service needed, I would also get a car wash. I was given a loaner (which I appreciate) but the loaner was so filthy, inside and out. I didn't want to sit in it. The inside was so dirty. There looked to be mud forced through the holes in the seats and the rest was filthy. I don't expect a brand new car, but I also don't think I should feel dirty driving in it. The windshield was smashed and there was damage to the front end. It had also obviously been smoked in. When my child got in it, he said this is disgusting. So the service department called within an hour and a half (which was surprisingly quick) and said the car had been repaired and was ready for pick up. I was told it had been take for 2 test drives. 1 to diagnose the problem and one to confirm the repair was corrected. When I went to pick it up, no car wash had been performed. Not that it needed it, but when you say its included in the cost, please do it. More

They make tou pay for them to look at your car for damage a. I bought a couple of vehicles there so I would think they will have some sort of gratitude for me trusting them with my business. So I brought my car I bought a couple of vehicles there so I would think they will have some sort of gratitude for me trusting them with my business. So I brought my car for them to check a damage in the door caused by an attempted breakin, called the service department prior so I know what to expect, the guy i spoke with on the phone said it wouldn’t take long to look at it, i would just have to drive through the service bay and the assessment will be done in no time. So we went, this woman in the service department tells us we would have to wait a couple of hours to get it assessed by a technician so i booked an appointment for another day as I didn’t have a couple hours to spare. Second time i went there they were gonna charge me $77 to get the assessment done because it wasnt a warranty issue.. offered to cut the fee in half when i said no. But why would i pay fore something that’s offered free elsewhere? And to think they would show us good will because we bought 2 cars there is completely wrong. They have no loyalty to the customer that are loyal to them. More

New Vehicle Purchase The initial dealings with the sales rep went well - everything went downhill after that. Unprofessional service was received from most others involve The initial dealings with the sales rep went well - everything went downhill after that. Unprofessional service was received from most others involved as well as multiple paperwork mistakes and uninstalled, purchased add-ons. Client expectations were definitely not met and the overall experience was far from enjoyable. More