Sherwood KIA

Final conclusion was excellent. I found that Kim Gebran & staff at Pre-Owned Kia We’re truthfull & Kim as the Sales manager made sure everything was done one step above and beyond I found that Kim Gebran & staff at Pre-Owned Kia We’re truthfull & Kim as the Sales manager made sure everything was done one step above and beyond what I expected!! I would recommend anyone who is seeking a pre-own vechicle to give this team a chance to find what you are looking for. They found me a great truck. More

100% satisfied Went there to check the used inventory as i was planning to get a car for my wife . Sam took the time to show me all the used inventory and explained Went there to check the used inventory as i was planning to get a car for my wife . Sam took the time to show me all the used inventory and explained all the needed details . I left the same day with my sorento . Came back next day and got a forte for my daughter too . That was amazing More

Best experience Sale person was great friendly nice and helpful as well as the finance person was very helpful with my last purchase at Mazda didn’t have that honesty Sale person was great friendly nice and helpful as well as the finance person was very helpful with my last purchase at Mazda didn’t have that honesty with whatever there saying especially with the finance person there but here Sam Yazbeck walked me thru all the procedure from introducing me to finance to service and parts with the van that I bought for my family and showed me in’s and out about the Kia Sedona was very helpuful and definitely I’ll recommend him to friends and family to go see him thank you Sam Yazbeck for your help More

Great Service excellent service. Did not have an appointment they replaced burnt out blinker bulb on right side and washed my car and made sure I had lots of winds excellent service. Did not have an appointment they replaced burnt out blinker bulb on right side and washed my car and made sure I had lots of windshield washer fluid and topped up other levels. More

If only women ran the world... Nas,Kim,Jennifer... amazing ladies that helped me find exactly what I wanted and made it happen. Extremely fair and honest and obviously passionate ab Nas,Kim,Jennifer... amazing ladies that helped me find exactly what I wanted and made it happen. Extremely fair and honest and obviously passionate about their jobs. I was with my father and he and I agreed that we’d never been treated better. Thank you all for your kindness and warm spirits that you have about you. I will continue to utilize all the services that Sherwood Kia provides. I will be recommending this place to my own personal family friends and clients. More

Great service from all the staff I dealt with! I purchase a 2018 Kia soul turbo tech Nov 2017. Alex , Sam, Kim and all the staff that worked with me were awesome. I loved how Alex went above and b I purchase a 2018 Kia soul turbo tech Nov 2017. Alex , Sam, Kim and all the staff that worked with me were awesome. I loved how Alex went above and beyond to make sure not only that I was happy with my car, but that I left knowing how to use all the techie stuff as well. Would definitely go back for another purchase! More

Bad experience. Do not got to this dealership Purchased 2017 Kia Sorento. Took delivery and about 3 weeks to month later the tires were very noisy and cupping causing problems. Contacted dealershi Purchased 2017 Kia Sorento. Took delivery and about 3 weeks to month later the tires were very noisy and cupping causing problems. Contacted dealership and told by salesperson to bring it to service and have them check it out. Service mgr that day took it for a drive and said yes the noise was from tires that were out of round and cupping badly. Walked away and returned to his office saying nothing about why. When we first arrived with the car at service they knew nothing about why we were there and were not very cordial about it. Took the vehicle to tire shop and the tire tech said the tires were badly cupped and there should be a wheel alignment done and front tires changed. Phone Sherwood kia again and appointment set up. Took vehicle to service for wheel alignment and was told there would be a courtesy car for us. Car rented by service from Enterprise. Returned to service and wheel alignment on car was out and had been reset. Used mgr gave me a hard time about why we rented a car rather than using a kia courtesy vehicle from dealership. Told him that service had rented the car not me. I replaced the front tires on vehicle and the dealership will not pay for the tires and are avoiding my calls. Told me they did alignment when it had come in and the rough hiways in Alberta must have caused it to be out of alignment (REALLY).. Still working on this. More

Best Dealership I Had Dealt With in 5 years-Love my car! Hassle free and transparent process. The dealership was respectful of my time, budget and wants in a new KIA Soul. The contract was explained clearly Hassle free and transparent process. The dealership was respectful of my time, budget and wants in a new KIA Soul. The contract was explained clearly and between Scott, Kim and Jennifer, all of these members were prompt, efficient and approachable with my questions regarding the product and financing. From my initial contact with the Scott, the efficient Sales person, the delightful contract review with Kim and the effective and prompt Jennifer, I felt super satisfied with the unit and warranty when leaving this dealership. Safety and security in my vehicle is important to me and I have this plus an approachable service team I can call with questions. I have had horrible previous experiences and will admit, went into this dealership with a jaded chip on my shoulder but left feeling renewed about the new car purchasing process and will recommend this dealership to anyone looking for a vehicle. More

Anyone Can Love A Brand New Car Anyone can love a new car but my Rondo, Lucy, is 10 years old and this Kia Service Center keeps her running like she is just off the lot! Never feel Anyone can love a new car but my Rondo, Lucy, is 10 years old and this Kia Service Center keeps her running like she is just off the lot! Never feel like they pressure you to have unnecessary work done. Meghan had always been helpful and great to deal with. More

Avoid this dealer! Was an absolute nightmare to deal with. Avoid this dealership like the plague. It's a long story....Bought a 2014 Kia Sorento with about 72,000 kms. Paid 19k cash. 2 months in, the vehicle w Avoid this dealership like the plague. It's a long story....Bought a 2014 Kia Sorento with about 72,000 kms. Paid 19k cash. 2 months in, the vehicle won't turn over. Get it towed in, warranty expired two days earlier, Kia wouldn't make an exception (which I can understand. Warranties are black and white). Dealer reprograms fob keys, charges me 150$ and tells me I'm good to go. Pick up the vehicle, drive it home. Next morning, same thing. I call the dealer, Amy in service says "I'm really busy right now, I will call u back by the end of the day, I promise"...no phone call! Monday comes, I call Amy, no apology, she swears she never said that and we move on. I pay to get it towed back! It sits for a few days and the service manager tells me I need a new module, gotta order it from Ontario, Friday morning I'm told module is in u can pick up your vehicle at the end of the day...I show up around 4pm and guess what...the module wasn't the issue..we need to keep your vehicle a bit longer. 2 weeks goes by! Finally Ivan calls me and says..u need a new wiring harness...there's resistance in one of the wires and it's not allowing the vehicle to communicate with the key fobs! how much? 6k!!! I explain to them I'm not paying it..I paid 19k for the vehicle a few months ago. Then, here's the icing on the cake...the new vehicle manager, Kim I believe, calls me and says she's here to help, she's sorry about the situation and she will do whatever she can. She offers me a new Sorento and 7500$ on my trade! So I would owe 22k + 19k I just paid for my vehicle...so 41k on a vehicle worth 30k and they act like they are helping me? What a joke! Will never be back to this dealership and will never recommend Kia to anybody! More