Sherwood KIA

Definitely not willing to preform warranty work without a fight. Had a battery go at the three year mark, and had to argue that something should be covered (warranty manual says battery coverage is prorated) fight. Had a battery go at the three year mark, and had to argue that something should be covered (warranty manual says battery coverage is prorated). Eventually they can back with covering 25% of a new one. Even Canadian tire has better warranty on batteries. Asked if they could check the alternator by throwing a multimeter on it (5 minute job, max) just in case it wasn’t only the battery as I had a 2 month old and it was the dead of winter, so getting stuck could have really been a problem. Was told it would be $80 for shop time if they didn’t find a problem. Took it to part source and the guy did it for free. Had water in the taillight and it was reassembled with water still present. I was told it would dry out when the weather warmed up. I gather that Kia tends to fight warranty work, so maybe this is a issue everywhere but if Val represents this dealerships attitude, they take the cake for refusing to help. More

I didn't buy my vehicle from this dealership, but when I went in with some questions, Tom and his crew went above and beyond to help me out. Gave me a awesome deal on a cover for the back of my Kia Sorento went in with some questions, Tom and his crew went above and beyond to help me out. Gave me a awesome deal on a cover for the back of my Kia Sorento. Thank you so much for your help and great service. A very positive experience! More

Terrible service bright car in and it ran worse then it was when brought in after paying for diag. Then went to pick it up and take it to a different shop and found both front springs broken when trying to was when brought in after paying for diag. Then went to pick it up and take it to a different shop and found both front springs broken when trying to leave and they wouldn't do anything to help even though they were the last ones to touch the car More

Best sales men to deal with. I recommend Amin I do appreciate the help and assistance from him. He was so patient with me from the beginning to the end. Thank you very much for your understand. &# appreciate the help and assistance from him. He was so patient with me from the beginning to the end. Thank you very much for your understand. 🙏🙏🙏🙏🙏🙏🙏🙂🙂🙂🙂🙂🙂 More

Kudos to Kim Gebran as I am in the process of purchasing a 2020 Sportage. I appreciate how great you have been to work with! a 2020 Sportage. I appreciate how great you have been to work with! More

Overall our experience at Sherwood Kia was great. Cassidee Bungay was a very personable, knowledgeable sales person. Manager Kim Gebran was pretty straightforward and attentive to our requests. Parts Cassidee Bungay was a very personable, knowledgeable sales person. Manager Kim Gebran was pretty straightforward and attentive to our requests. Parts and service employees were very helpful. More

Forgot to inform my friend and I a very simple yet important fact about co-singing, and was rejected with a huge credit hit for absolutely no reason!! Jerks!! important fact about co-singing, and was rejected with a huge credit hit for absolutely no reason!! Jerks!! More

This was the second time we returned to Sherwood KIA to purchase a vehicle because of their exceptional service. Salesman Al Valani and manager Kim Gebran were professional and attentive to our needs. Th purchase a vehicle because of their exceptional service. Salesman Al Valani and manager Kim Gebran were professional and attentive to our needs. They not only negotiated a great deal over the phone with us, but they had all the paperwork prepared in advance when we arrived at the dealership making the final purchase efficient and smooth. Al had the car cleaned and fueled. Kim provided advice on how to navigate through our accident insurance claim. Now that was excellent customer care! Thank you Al and Kim for your great service. We would recommend Sherwood KIA because of their integrity, professional and friendly service. They truly make their customers feel valued. More

Easy going relaxed, personable yet professional :) It was nice to have a sales rep like Amin Rajpar. He didn't come across as a pushy sales man rather a laid back easy to talk to man. Amin was prompt t It was nice to have a sales rep like Amin Rajpar. He didn't come across as a pushy sales man rather a laid back easy to talk to man. Amin was prompt to reply to any questions I had and explained every question I had leaving me feel confident in my purchase. The manager, Kiatt and Jennifer in finance were greiat to work with as well. Very friendly and efficient in what they do. I would highly recommend Sherwood Kia they treat their customers with the utmost respect, thank you and I love my new Sorento! More

Amazing experience Jade Siffledeen worked hard to find me the exact vehicle that I needed and wanted. I love my Kia Sorento and would come back to Sherwood Park Kia any Jade Siffledeen worked hard to find me the exact vehicle that I needed and wanted. I love my Kia Sorento and would come back to Sherwood Park Kia any day. More