Sherwood KIA

was going to send my co-worker here to purchase a vehicle, changed my mid real quick.. nuff said. vehicle, changed my mid real quick.. nuff said. More

The salesman was good but the finance dept was trying to take me for extra money on several turns. First they tried to charge me an extra $1,000 on the listed vehicle price. Then they tried to sneak in a 2 take me for extra money on several turns. First they tried to charge me an extra $1,000 on the listed vehicle price. Then they tried to sneak in a 2% higher interest rate than I was quoted. That would increased my payments by hundreds of dollars per month. Then after catching those “mistakes” I got home only to find out that they charge me the full administrative fees of $1,500 which they also agreed that they would waive. After proving it over texts they finally gave me 1/2 the administrative fees back. This finance person was trying to rip me off 3 times. If that didn’t top it all off. Within 2 weeks of driving I had my brakes fail. They apparently did a vehicle inspection and brakes passed. Well I have the brake pads and there was nothing left of them. So after months of trying to even get 1/2 the cost back to cover my out of pocket expenses, I finally gave up. Worst vehicle purchase ever and at 60 and owning a trucking company I’ve purchased close to 100 vehicles over my life. More

I dreaded the process of dealing with salespeople (from past experience) but was VERY happy with Al Valani. He was honest, professional, informative & patient with me. He treated me with respect. I would past experience) but was VERY happy with Al Valani. He was honest, professional, informative & patient with me. He treated me with respect. I would most definitely recommend him for anyone looking for a vehicle. B. Hoadley More

After a horrific experience with other dealerships. Was a breath of fresh air having Al/Ryan assist me with my purchase. Thank you for getting me home. Highly recommend Was a breath of fresh air having Al/Ryan assist me with my purchase. Thank you for getting me home. Highly recommend More

I just Recently purchased a vehicle at Sherwood Kia I want to thank Shreya for he awesome service and always being there when I have questions she is always there to help. Very kind amazing salesman. Tha want to thank Shreya for he awesome service and always being there when I have questions she is always there to help. Very kind amazing salesman. Thanks shreya More

When I bought the used car, the person who sold it to me told me that it had a 1-year warranty on the engine, transmission on the sensors and electrical parts a month ago that I bought it and turned on t me told me that it had a 1-year warranty on the engine, transmission on the sensors and electrical parts a month ago that I bought it and turned on the check engine light, sent a message to the person who sold me the car, and now he tells me that unfortunately he has no guarantee that I have to pay the cost of repairing the car. More

☆☆☆☆☆ Worst dealership experience I've ever had. I visited Sherwood Kia to purchase a 2014 Dodge Grand Caravan and made it clear that my offer was conditional: The vehicle would be repaired. I visited Sherwood Kia to purchase a 2014 Dodge Grand Caravan and made it clear that my offer was conditional: The vehicle would be repaired. The tires would be replaced. I would complete a final test drive. If I was satisfied, I would purchase the van. To show I was a serious buyer, I left a $5,000 deposit. When I returned, the vehicle was nowhere near what I expected. It had what appeared to be gorilla tape on the side, visible rust, and shook badly during the test drive. I even had my partner inspect and drive the van, and she agreed it was not in acceptable condition. Before this, the salesperson had assured me that if I wasn't satisfied after the repairs and final inspection, there would be no problem walking away because they wanted me to be happy with my purchase. The moment I declined to proceed, everything changed. The sales manager came over with an arrogant and confrontational attitude. Instead of addressing my concerns, his first question was, "Who's going to pay for all the money we spent fixing this vehicle?" As a customer, why would I be responsible for the dealership's repair costs when the vehicle still didn't meet the agreed-upon conditions? The conversation quickly became hostile. Rather than listening, the manager raised his voice, accused me of yelling, and then informed me they intended to keep my $5,000 deposit because, in his view, I was obligated to buy the vehicle. That was the most shocking part of the entire experience. A dealership earns its reputation by how it treats customers when things don't go as planned. In my experience, Sherwood Kia failed that test completely. My biggest concern isn't just the condition of the vehicle—it's the leadership. Based on my experience, I believe the sales manager either needs significant customer service and leadership training or should no longer be leading the sales team. A manager should demonstrate professionalism, respect, honesty, and accountability—not arrogance, intimidation, and confrontation. My advice: There are many reputable dealerships in the Edmonton and Sherwood Park area, including Honda and Toyota dealers, where I've purchased vehicles and have always been treated fairly and respectfully. Take your hard-earned money somewhere that values honesty, integrity, and customer service. Based on my experience, I cannot recommend Sherwood Kia to anyone. More

I have had nothing but issues with my 2026 Kia Soul. It has been into the dealership 4 times for the knock sensor. Supposedly it was fixed, but had to have it replaced again about a month ago. This la It has been into the dealership 4 times for the knock sensor. Supposedly it was fixed, but had to have it replaced again about a month ago. This last time I had to pay for it I should not have as its been an on going issue. I had to fill up on my windshield washer fluid on Saturday and the top left of my engine cover is completely broken off. It cannot be missed. Who ever the service person was would have known they broke it and they did not communicate that with me. Very poor service. More