Sherwood Honda

Service was Good people good We were happy with everything except dealing with a rental company for a courtacy car. They tried to push extra insurance and ended up with a piece of We were happy with everything except dealing with a rental company for a courtacy car. They tried to push extra insurance and ended up with a piece of crap Dodge Minnie van sorry not up to par. More

Stumbled on this store and glad I did We went to sooo many stores and couldn't find what we were looking for and felt the treatment was aggressive and really unfair. Sherwood Honda had lot We went to sooo many stores and couldn't find what we were looking for and felt the treatment was aggressive and really unfair. Sherwood Honda had lots of choices and weren't aggressive at all. Let us make up our mind and gave us a great deal More

Love the car and the experience We were so happy with our experience at Sherwood Honda! We felt they took our concerns seriously and found the right car for us. They also took the a We were so happy with our experience at Sherwood Honda! We felt they took our concerns seriously and found the right car for us. They also took the appropriate COVID19 measures as well which was very appreciated by us! More

Great Service ! Had a great experience with service specially at this times - COVID - 19. They picked up my vehicle from work to get it serviced as I was busy at work Had a great experience with service specially at this times - COVID - 19. They picked up my vehicle from work to get it serviced as I was busy at work and dropped off once done - Most importantly they offered me complimentary wash of the vehicle and interior was Sanitized - Definitely they went above and beyond specially at this tough time for everyone. I'd definitely recommend :) More

Oil Change/Mirror Part I have purchased three new vehicles at this dealership over the past number of years. The latest being a 2019 Honda Ridgeline. I was making an appo I have purchased three new vehicles at this dealership over the past number of years. The latest being a 2019 Honda Ridgeline. I was making an appointment for an oil change, at the same I wanted a replacement for the drivers side mirror. The fellow in Service that I was dealing with was too check with the parts dept. to see how long it would take to bring the part in, he said he would call right back, I am still waiting. I called his manager Carolyn, and left a message, she called back the following day, said she would check with parts and get back to me, still waiting to hear from her. I then sent an email to the General Manager, no response. It seems like they don't have a problem selling you a vehicle, but when it comes to the Service Department, they are totally lacking. More

Terrible experience - disrespect and blatant lies I went in and test drove a vehicle I really liked. I told them I was interested in purchasing and paid a deposit. There was a 4x4 error showing on the I went in and test drove a vehicle I really liked. I told them I was interested in purchasing and paid a deposit. There was a 4x4 error showing on the vehicle and I wanted that looked at before I completed the purchase. I waited Friday to Tuesday and contacted the salesperson to find out what was happening. He told me that the 4x4 error was just a result of my bf touching something in the vehicle and that he was embarrassed when the mechanic told him that that's what the problem was. He assured me that he test drove it and that the error message was no longer there. Fast forward to my pick up date, Thursday. I go in and decide to give it a quick test drive before signing off on it. I am about 60 seconds out of the parking lot and the 4x4 error comes on again as well as the ABS sensor light and the warning light. The vehicle won't shift out of 2WD. I go back to the dealership and let them know that the issue wasn't fixed like I had been told. The salesperson assures me that it was up on the hoist until 3:00pm on Thursday. Interesting considering he had told me on TUESDAY that it had been inspected and was deemed fine. Also, if he had've taken the time to test drive it like he said, he would've seen the error light on. But instead, he chose to waste my time. He told me that I would be taken care of and that they would find me something. He just needed to talk to a manager. He couldn't get a hold of a manager and had a bunch of excuses. I told him that I wanted a refund of my deposit. He told me that he could not authorize that because the vehicle was considered sold. I hadn't signed any financing paperwork or a completed bill of sale. I demanded that he get me my refund and he gave me the run around. I went and spoke to a manager that I saw in the building who was also completely unhelpful. I got frustrated and left. On the way out I turned around and saw the manager smiling at the finance manager that had just been dealing with us. I never received an apology from management. Very, very unprofessional. I posted about my experience on my personal page and had others comment about their similar experiences with this dealership. I also want to make mention that I was buying this vehicle for myself. My boyfriend came in with me and he was always the first to be acknowledged and asked about his day. The salesperson almost always directed the conversations towards my boyfriend. Its unfortunate that I was treated secondary to my boyfriend. My advice: STAY AWAY More

Artem and the rest of the crew were amazing to our family! Both of our vans broke down within a couple of months and we were in a bind. Everyone was so supportive and worked wonders getting us in to n family! Both of our vans broke down within a couple of months and we were in a bind. Everyone was so supportive and worked wonders getting us in to new vehicles. They listened to exactly what we needed and managed to find exactly that! Artem was extremely patient with all of our questions, got all of the answers we needed and managed to find us the perfect vehicle twice! Shibani from finance managed to keep within our very limited budget and to our surprise we were able to walk out of there with a vehicle much sooner than we had anticipated. Thank you for setting us up with such beautiful and safe vehicles for our growing family. More

Service communication very poor I dropped my vehicle off for service - was there at 7:30 a.m. I phoned several times throughout the day as I had not received any communication from I dropped my vehicle off for service - was there at 7:30 a.m. I phoned several times throughout the day as I had not received any communication from the Service Department. After phoning again and at my request, I got picked up by the shuttle service (very nice driver) and finally left the Service Department just before 5:00 pm. Very disappointed that no one called me or texted me to tell me the progress on my vehicle. My question is: if I drop my vehicle off at 7:30 a.m., why does it take an entire day to service the vehicle? I had asked to have my vehicle back in my hands "as soon as they could". An entire day of waiting with no communicate being received from you is extremely poor service. More

Recent purchase of a Honda Odyssey We purchased a new Honda Odyssey from "Al" as our car had been hit and run and written off. We needed a car quickly and looked for the best deals- ha We purchased a new Honda Odyssey from "Al" as our car had been hit and run and written off. We needed a car quickly and looked for the best deals- had various dealers give us an offer. "al" gave us the best deal in the area, no hassle and pressure. All fees included. Noone pushed us to get any extras we didn't want. A great experience. We were skeptical as we had had a bad experience with another dealership in the north end in 2010 with honesty being an issue. We were very happy with our experience here and with "Al". Highly recommend making the drive. More

Avoid. Took the CRV there for a miss on cyld 2, they wanted to do a compression test, AFTER they observed the spark plugs to be in a bad condition. Fortunately my local mechanic in Spruce Grove installe wanted to do a compression test, AFTER they observed the spark plugs to be in a bad condition. Fortunately my local mechanic in Spruce Grove installed new spark plugs...interestingly enough no more missses.... More