Sherwood Honda

Service We purchased a used van from Sherwood Honda in March 2019. Initially we were super pleased with the service we received. We were given a work order on We purchased a used van from Sherwood Honda in March 2019. Initially we were super pleased with the service we received. We were given a work order on all the work they had done on our vehicle prior to us purchasing it. This work order included new brakes. We had every intention of returning to Sherwood Honda as repeat customers, because the service seemed that good. Shortly after purchasing our van we noticed a squeak with the brakes. We had a 90 day warranty on the vehicle and brought it in within a month of purchase. We were told that the brakes were fine and that Dodge brakes sometimes made noises, so they applied some anti squeak solution to help with the noise. By November 2019 our brakes were sounding worse and starting to make a crunching noise. We decided to bring our vehicle into a mechanic that we trusted. Our front brakes were metal on metal, and the rear brakes were not far off. We needed to redo the calipers as well, and the total repair was over $2000. We approached the dealership, provided them with our concerns, receipt of our bill, as well as photos of the brakes. They refused to compensate us, and told us it was our fault because we did not bring our vehicle back to them. Even though we initially did, and they told us everything was good. We had to chase them down, as they never called when they said they would, did not return phone calls, and offered no apology or solution. We feel like this dealership lied to us and totally ripped us off. We will never buy another vehicle from them, nor recommend them. Very disappointed. More

Terrible Service FOUR TIMES & Home of the 24 HOUR OIL CHANGE 1 of 4: I wanted visors for my 2017 Ridgeline BLACK EDITION. I told the parts member that that they must be black. He laughed and said they only come 1 of 4: I wanted visors for my 2017 Ridgeline BLACK EDITION. I told the parts member that that they must be black. He laughed and said they only come in black. When they were installed, there was a bright piece of chrome running along the top of the driver and passenger side doors! There is no other chrome on the truck. I explained the issue to the parts manager. First I was sent a photo of aftermarket visors that looked cheap. The kind that just stuck on with an adhesive. I felt bad turning that down but they were terrible. The issue was resolved by getting the chrome wrapped in black. When I spoke with the parts manager after, TWICE she reminded me that it cost the dealership a lot of money to fix the problem. The first time I ignored it as I found it awkward, she didn’t hesitate to tell me a second time. Why try to make me feel bad about their mistake? 2. I booked an appointment for an oil change, over the phone. If I recall correctly, it was at 14:30 hrs. When I arrived, there was no appointment booked. I had to leave my truck overnight. I was without my truck for 24 hours, for a 20 minute oil change. 3. My truck had a recall. The shuttle driver drove me home in the morning, and then called at the end of the day to pick me up as my truck was ready. While almost there, Nikita called saying that they just looked at the truck (THEY HAD ALL DAY) and I will either have to pay the dealership to remove the items from the back seat, or I can come in and do it myself. I had no idea that they had to access this recalled part from the inside behind the back seat. I had items in my back seat as I was recently on a road trip. Since I was almost there, I removed the items and was taken home again by the shuttle driver. I was able to get the truck the next afternoon. When I asked why they waited so long to work on my truck, I was told that the customers in the waiting room took priority. 4. While purchasing my second Ridgeline, I agreed to aftermarket visors as long as they weren’t the cheap ones that glued on. The windows wouldn’t close with the aftermarket visors on so they decided to have the Honda brand visors wrapped like the last truck. There was a bit of a smudge on the passenger side leather seat that didn’t look like much until I opened the passenger side door. It was a yellow grease stain. I brought it to the dealership and the detailing member tried to remove it with a MAGIC ERASER. It wore the black leather down to the red underneath. So he made it worse. He told me that this has happened before; techs have grease on their pants and get it on the leather seats. I was told by Mitchell that the seat will be taken care of. I trust him since he Is an amazing salesman and sold me both trucks. They called me to tell me the parts arrived, but I was in a bad collision with my new truck. I said I will have to wait until I get the truck back. During the three months it took to repair my truck (another dealership, GO Honda took their time) I received TWO EMAILS inquiring about the repairs and I responded both times explaining the situation. Yesterday I called to book an appointment finally bring in my truck. The man I spoke with double checked, parts were in. I made an appointment for 1100 hrs today. Jon could not find any notes about not having to pay for the seat cover, or any details about the visors. I stood at his desk for 15 minutes while he was away trying to sort things out. I was offered a seat, about 25 minutes went by and I asked what the issue was. He was still trying to sort out the issues, saying he needs to pull the visors to make sure they aren’t chrome, etc. These things should have been taken care of before I arrived at the dealership. 30 minutes have gone by and I still haven’t even turned in my key. I told the lady at the front service desk that I was just going to go home and I will be back when they sort it out. She told me the service manager would call me. It is now five hours since my appointment time and no phone call. More

Decent dealership. I mean, all I did was walk in and buy a car. Actually sorta hate the whole process. They did their best to accommodate my person. Would recommend if your looking for a new or used car fo a car. Actually sorta hate the whole process. They did their best to accommodate my person. Would recommend if your looking for a new or used car for sure. Thank you to the staff for rushing things so I could get my car before the end of the day... I gave them I believe a 3 hour window to do all my financing and detail the car. More

We have been taking our vehicle in to Honda for servicing for almost 3 years. They have always been helpful and friendly. A few months ago, numerous warnings came up on our dash. Honda Canada was unwilling t for almost 3 years. They have always been helpful and friendly. A few months ago, numerous warnings came up on our dash. Honda Canada was unwilling to help us. Carolyn and Darren worked to help us find the issue was in a service bulletin and was fixed at no cost to us. Thank you! More

NOV 5, 2019. Dealership told me that I had 10 years free oil changes when I went to go get a tire fixed, found out I didn’t when I went to go pay for my tire. Manager actually said I have to pay for oil cha oil changes when I went to go get a tire fixed, found out I didn’t when I went to go pay for my tire. Manager actually said I have to pay for oil change or they will not release my car. I’m pretty sure that is not legal learned lesson never going there again. More

Trevor employee at sherwood Honda is a great person. He always be there for help me. Excellent and fantastic Customer service.Really appreciated !! Thank you always be there for help me. Excellent and fantastic Customer service.Really appreciated !! Thank you More

Poor Sales Practices - broke contract When shopping for a Honda, I would not recommend Honda Sherwood. We have had good luck with our Honda purchases (a different dealer) and wanted to pu When shopping for a Honda, I would not recommend Honda Sherwood. We have had good luck with our Honda purchases (a different dealer) and wanted to purchase a newer model. We test drove a Honda and offered the listing price to Honda Sherwood, signed a sales contract and left a $1000 deposit, with a plan to return several days later to pick up the car. The day before we were scheduled to pick up the car, we received a call from the sales agent and the manager - Quinn Kerry - that they were sorry but the car had "accidentally" been sold to someone else. Note that Quinn Kerry mentioned that his uncle was the one who "accidentally" sold the car but that they could sell me another car and get me a "good deal." I wish I had looked at some of the reviews on DealerRater before I wasted my time. More

Poor management and overall dealership Our family has bought from Sherwood Honda in the past and would think that their loyalty and professionalism would be good as we are customers. This i Our family has bought from Sherwood Honda in the past and would think that their loyalty and professionalism would be good as we are customers. This is NOT the case I recently tried to purchase a 2019 Honda Pilot giving them what price I was looking at and I had a trade in with no strings attached. Well they went above the price they were selling at and low balled me on my trade. They are total CROOKS and I would recommend not going there to purchase any vehicles. It’s unfortunate because they talk about customer service and being respectful and this is not the case. Sales and upper management are not true to their word and watch out! More

Crooks!!! Bought a certified used car. 5 days later I reported transmission problems. Had the car towed to Sherwood Honda from Calgary at my own expense. The ca Bought a certified used car. 5 days later I reported transmission problems. Had the car towed to Sherwood Honda from Calgary at my own expense. The car was there for 6 weeks and they said there nothing wrong with the transmission but said the rear differential needs to be replaced. They installed a used diff and didn’t tell me they were putting used parts in. Another repair shop confirmed the transmission needs to be replaced. They are refusing to fix the problem with the car, this transmission problem was pre-existing. The car is currently not road worthy and unsellable. The car needs, brakes rotors, transmission, power steering repair, trailing arm, air conditioning fan and new battery. The car has already had the rear diff replaced the transmission control module, the fuel pressure sensor and has had 4 transmission adaptation resets done. 12 months of xxxx! And they call my car certified used! Shady shady car dealership. The owner Ron Kerry and GM Quinn Kerry should have their licenses revoked for ripping people off and totally screwing people over. at has now been parked for the past 8 weeks it’s unsafe to drive. Scam artists, slimy used cars sales manager Michael Crosato is xxxxxxx who sells used pieces of junk. when your car slams into gear that’s not a normal trait. Don’t let them pull the wool over your eyes they’re so full of xxxx their eyes are brown! More

A group of thieves working togather. I went to get a work truck my credit was not so good he suggested I bring some one to co sign for me which I did instead he put everything in my broth I went to get a work truck my credit was not so good he suggested I bring some one to co sign for me which I did instead he put everything in my brothers names and he didn't put me anywhere. Only because am black ignorant person.The 5000 I put down didn't reflect anywhere on the transaction. More