Sherwood Honda

In March, My daughter took her 2021 Honda civic into Sherwood Honda for a routine oil change. They also a nail in her tire. They then took her car for a ride and smashed it into a tree. We are not even Sherwood Honda for a routine oil change. They also a nail in her tire. They then took her car for a ride and smashed it into a tree. We are not even sure why the car left the lot to begin with. There was over 12 thousand dollars in damage. At first, they told us her insurance pays for it. Wrong. When our insurance did the investigation, they indicated that it wasn’t their issue. So, they agreed to fix it. I will add at this point the only people that spoke to us were the service manager and the person that booked her car. Our concern was the value of the car now that it had an accident on it. When we brought that up and suggested we meet with the general manager he would not meet us. We left several voicemails and requested through the service manager. He did not return any calls and would not meet us. He hid behind the service manager and let him do his dirty work. Not only did they smash the car, but they did also not do a police report or call my daughter to tell her. She found out when she went to pick the car up. They ended up spending the cost of the repairs and a rental vehicle for almost 3 months. (over $5000.00) but will not compensate her or the lost trade in value. They said that when she trades it in, they will not consider the accident report in the trade value. The question is, why would she want to trade it in at this place. They will not get ours, or anyone we knows business. The service manager was very good. Unfortunately, he had to follow what the Manager said. Quinn, the General Manager and, I believe, part owner is a horrible businessman. He should have dealt with us, not the service manager, who had no authority to approve anything without talking to Quinn. In the 3 months it took them to fix it, we have not seen or heard from Quinn. Do not recommend this Honda location or any others that they may own. I would give them negative stars if I could. More

BEST HONDA SERVICE CENTER IN ALBERTA. Service Manager Darin, and Service Advisor Tyler continue to provide exemplary service to their customers. As a senior I can trust them to service Service Manager Darin, and Service Advisor Tyler continue to provide exemplary service to their customers. As a senior I can trust them to service my vehicle at a competitive rate. They are the friendliest people I have ever dealt with; and I will continue going to SHERWOOD HONDA for all of my Honda service needs. More

If I could rate a 0 I would I called last week for a quote on my vehicle to get detailed the lady told me 270.00 I booked it in. The Monday of my appointment I get a call tell me in tripped in price. 60 quote on my vehicle to get detailed the lady told me 270.00 I booked it in. The Monday of my appointment I get a call tell me in tripped in price. 600.00 I said no I just need the back done. He goes 519.00 I said nope I would pick it up. I wasn’t going to pay that just to get the back of my vehicle cleaned. The manager of services called me and tells me 300 as there’s a miscommunication somewhere. 350.00 just to clean the back of my van what a rip off take your vehicle to Mississippi jacks for a full detail if you want to spend 300.00 on a full detail. Not going there for detail again More

Service has been good in the past. However, they give away customer data!! I got a message from some company with my name, number and report about my car. Absolutely unacceptable that However, they give away customer data!! I got a message from some company with my name, number and report about my car. Absolutely unacceptable that they give/sell my info without consent. Never getting another dime from me. More

Best experience so far dealing with a dealership. Jimmy was able to help us pick the right car for my family. He walked us thru all the different options and helped us find a vehicle that best suited Jimmy was able to help us pick the right car for my family. He walked us thru all the different options and helped us find a vehicle that best suited our needs. Will definitely be back when we look for another car. More

Ritchie at Sherwood Honda was wonderful to deal with. Knowledgeable, helpful, and not pressuring a sale. He got me the car I wanted and helped me with all questions I had. Knowledgeable, helpful, and not pressuring a sale. He got me the car I wanted and helped me with all questions I had. More

Before booking my car (3. 5l Honda engine) in I called 2 times to confirm the price for a "Timing belt kit" as suggested by the service tech $1350 (even confirmed each part tha 5l Honda engine) in I called 2 times to confirm the price for a "Timing belt kit" as suggested by the service tech $1350 (even confirmed each part that they would be replacing with the kit). Turns out they are Selling you a False Sense of Security, they are not replacing all of your timing belt components just parts they think may fail. I received an electronic quote after getting my car in and the service tech Tyler was pressuring me to sign the quote, the quote now for the timing belt kit was $1690. But wait, the tech now says the water pump does not need to be done so the price now is $2,005.28. Even after not replacing parts price goes up??? I booked my vehicle in a week and a half previous they said oh ya, we don't have parts in stock your car will have to stay. I went and picked up my car, had to pay $190 to get it out. Called service manager Darin De Prato to seek a resolution as I still needed my car repaired, he was going to look into it and give me an all in price to complete the work. Its been 6 days now, no call back. Apparently not everyone is a valued customer. More

Went in with a scheduled appointment and the dealer would not honor there posted internet price. They claim they made a mistake. Not sure I believe them. Wasted half a day! not honor there posted internet price. They claim they made a mistake. Not sure I believe them. Wasted half a day! More

Great service from Sukhi and Shibani! Really happy with the deal I was given on a new Honda Civic EX 2022. Took my trade in for a fair price., and very friendly service. Really happy with the deal I was given on a new Honda Civic EX 2022. Took my trade in for a fair price., and very friendly service. More

Purchased a used vehicle that ended up having major problems. Sales worked with me and after repeated attempts to repair this car they helped me purchase a beautiful new Honda CRV. Everyone at the deal problems. Sales worked with me and after repeated attempts to repair this car they helped me purchase a beautiful new Honda CRV. Everyone at the dealership went above and beyond to help me and pull my car buying experience out of the fire. I am very happy now and would highly recommend this dealership. I had dealings with every department used sales, service, and new car sales. If they take care of all their customers the way they took care of me then they are the best dealership in the province. More