Sherwood Ford

Mystery Leak My Experience with Candis from the service Department at Sherwood Ford was amazing. I booked my appointment online and everything else was taken care My Experience with Candis from the service Department at Sherwood Ford was amazing. I booked my appointment online and everything else was taken care of. I had a suspicion my coolant was leaking and I knew my brakes were getting thin so I took it in. Candis was the service person who was dealing with my truck and she was very informative and helpful. She stayed in contact and updated me along the whole way and got me a great deal on my parts I needed. She also gave me lots of options for my fixes letting me know what the cheapest and also what she recommended. All my problems that I had were fixed and they were able to prevent a few more problems from becoming big problems. I had a great time and even when I had questions the next day after Candis was more than happy to answer them. Overall this trip exceeded my expectations and has been the best time I have had at a dealership. More

Dash Module replacement The repair was done promptly and the shuttle service got me home and back quickly. Cheri kept me informed and notified me when my vehicle was ready. The repair was done promptly and the shuttle service got me home and back quickly. Cheri kept me informed and notified me when my vehicle was ready. The cost of the module was quite high considering the age of my vehicle, but that was out of Cheri's control. Her estimate of the cost was accurate. Liz was refreshing and knew her way around and efficiently got her passengers to their destination. More

A good experience at the service department. After 217000 kms. My vehicle needed some work done. Curtis quoted the work, and explained the procedures needed, and concerns if the problem areas we After 217000 kms. My vehicle needed some work done. Curtis quoted the work, and explained the procedures needed, and concerns if the problem areas were neglected. I was concerned also about the time needed for repairs. Curtis was able to schedule the repairs and get it done well within the time frame suggested. Price was as quoted. I appreciate getting the work done and Curtis's ability to schedule the work as required. I also appreciate the email notices. More

Whole team treated me like family Fantastic experience dealing with the team at sherwood ford while purchasing my new truck! It started with Cash (salesman) who was fantastic. He went Fantastic experience dealing with the team at sherwood ford while purchasing my new truck! It started with Cash (salesman) who was fantastic. He went to great lengths to ensure I got the exact vehicle I wanted. He was also extremely friendly and knowledgeable! I recommend heading down to Sherwood ford during ford employee pricing and asking for cash. Now is the time! Thanks Cash, Tyler and all the other great team members that made this experience one to remember. More

Good experiance The staff were professional & courteous. They attempted to answer any questions I asked and , in my opinion succeeded in doing so. I would recommend S The staff were professional & courteous. They attempted to answer any questions I asked and , in my opinion succeeded in doing so. I would recommend Sherwood Ford to anyone looking for competitive pricing with all of the other dealers in the area .Wally Denny seemed to know what he was talking about and made my choice of what to purchase an easy one. More

Good experience The service was very well. All the people at sherwood went out of there way to make sure we were happy with our purchase. They were all knowledgeable The service was very well. All the people at sherwood went out of there way to make sure we were happy with our purchase. They were all knowledgeable and friendly. More

Great Service Service is always easy to set up and is completed in a timely way. Waiting for the completion of quick service jobs in the lounge is pleasant. For lo Service is always easy to set up and is completed in a timely way. Waiting for the completion of quick service jobs in the lounge is pleasant. For longer jobs the drivers are very capable and I've been able to get back to work in a very reasonable time. More

New Truck Purchase My wife and I came in to the dealership late on a Saturday when we met Corey Lavoie our salesperson. We took a new F350 diesel out for a test drive an My wife and I came in to the dealership late on a Saturday when we met Corey Lavoie our salesperson. We took a new F350 diesel out for a test drive and really liked the truck. When we got back it was already time for them to close up for the weekend, but no one was in a hurry to get us out of there and go home, they gave us all the time we needed to ask questions and go over details. It took a bit of time to find the right truck as we were pretty particular about what we were looking for. Corey was very patient and accomodating with us as there were many phone conversations and texts back and forth to get everything worked out! Corey and the team did a great job for us and went the extra mile to EARN our business!! I would highly recommend Sherwood Ford and Corey Lavoie imparticular!! As a salesperson myself I know the importance of taking care of the customer before, during, and after the sale, and in my book, Corey passed the test in spades!! A big Thank You to Corey Lavoie and sales managers Chris and Rahul for taking good care of us, and an honourable mention to the owner Mark Hicks, who is a very "hands on" owner for assembling such a good group of professionals! It's not typical to see this kind of care, service, and attention to detail with such a big and high volume dealership, if they keep up with this level of customer service we experienced, "The Giant" will only get bigger!! Good job guys!! Don and Shannon Kuny. More

Service Department is Exceptional I decided to move our trucks (F150 & F350 diesel) service needs after poor service at our previous Edmonton dealership. What a fantastic change, they I decided to move our trucks (F150 & F350 diesel) service needs after poor service at our previous Edmonton dealership. What a fantastic change, they gave me a list of issues with the F350 (including costs) after routine oil change. On Monday they fixed all our issues fixed and they went above and beyond. We live about 25 minutes east of Sherwood Park and I had to figure out a way to get a drive in to pick up the truck, Curtis our service adviser made special arrangements to have me picked up and I drove our nice shiny clean truck home. The biggest change from our previous dealership was the great communication and having the truck ready on time. More

Quick & Easy Mike was great to deal with, made the deal seamless got right to where we needed to be. Company vehicle with very little Room for extras. Mike was great to deal with, made the deal seamless got right to where we needed to be. Company vehicle with very little Room for extras. More