Sherwood Ford

Going Above and Beyond My service Rep Candis was awesome to deal with. There was some confusion with my tire rotation, but she went the extra mile to check into it and call My service Rep Candis was awesome to deal with. There was some confusion with my tire rotation, but she went the extra mile to check into it and call me back the next day to ensure me it was done. More

Fantastic service from start to finish I went to a dozen dealerships looking for a car and most salesmen I talked to either didn't really care or would try underhanded sales tactics in orde I went to a dozen dealerships looking for a car and most salesmen I talked to either didn't really care or would try underhanded sales tactics in order to try to rush my purchase. But when I arrived at Sherwood Ford, I was greeted with salesmen (Hassan and Zeno) who were kind and who's only priority was to find the car that was perfect to me. And it didn't stop there. Everyone at Sherwood Ford from customer service to financing shows nothing but kindness. I'd recommend anyone looking for a car to go to Sherwood Ford. They treat you like family and I guarantee you won't regret it. More

Car maintenance and safety are important to me. I feel a lot better knowing that everything in my car is in good working order and that the car is road worthy (i.e. safe). Mat was very helpful. I feel a lot better knowing that everything in my car is in good working order and that the car is road worthy (i.e. safe). Mat was very helpful. He looked up the price of new tires for me even though I am not ready to buy them. I am not a car mechanic and Mat explained everything in terms I could understand. I felt confident that I was in good hands and that professionals were taking care of my car for me. More

Service Department is excellent and very accommodating. I currently live outside Sherwood Park but find myself coming to Sherwood Ford for full servicing on my F250 Diesel HD. They never attempt to sell me I currently live outside Sherwood Park but find myself coming to Sherwood Ford for full servicing on my F250 Diesel HD. They never attempt to sell me on servicing. I have some knowledge of vehicles and the service techs take the time to explain how they service and actually go so far as to discuss the general operation of my diesel. I feel confident that I am treated honestly. Curtis seemed very competent and knowledgeable. More

Excellent What a great experience buying a new vehicle. Mo, Robert, & Tyler were incredible to work with, all very knowledgeable and friendly. We have been tel What a great experience buying a new vehicle. Mo, Robert, & Tyler were incredible to work with, all very knowledgeable and friendly. We have been telling everyone about Sherwood Park Ford, and will definitely buy here again. More

Drove away happy! Wally was great to work with! He was very friendly and helpful. He landed us such a great deal. Very happy with our 2017 Expedition Max. I'd defini Wally was great to work with! He was very friendly and helpful. He landed us such a great deal. Very happy with our 2017 Expedition Max. I'd definitely recommend Sherwood Ford to family and friends! More

My new truck Been doing lots of shopping. Having hard time getting approval and finding the right truck for me and my family. We inquired online, and we ended up Been doing lots of shopping. Having hard time getting approval and finding the right truck for me and my family. We inquired online, and we ended up speaking with mike miskew, best vehicle purchase experience ever!! Thanks mike. Well be back next time. More

Great salesman, no pressure Ordered and paid for truck on internet. When arrived to pick it up did not like. Salesman went out of his way to get us the right truck. Provided lone Ordered and paid for truck on internet. When arrived to pick it up did not like. Salesman went out of his way to get us the right truck. Provided loner for a week until truck was ready. Friendly service with no pressure, tool lots of time going over truck when we picked it up. Would definitely recommend this dealership and salesman to anyone. More

Unpleasant I Purchased a Ford F450 Platinum and had a few items added into the deal to be installed before Taking possession, one being a set of mudflaps I had c I Purchased a Ford F450 Platinum and had a few items added into the deal to be installed before Taking possession, one being a set of mudflaps I had chosen from the parts department. When I picked it up the mudflaps were not installed. Which was a Inconvenience for me as now I have to come back again arrange a rental. We arranged a date that worked for both of us to bring the truck in and have the mudflaps installed, and the day before my appointment I get a call from the sales manager asking me for 250$ as he only budgeted for 600$ and the mudflaps were 850$ and he wanted me to pay the difference when mudflaps were part of the deal. I couldn't believe they phoned me up to ask me for 250$ when I just purchased a 100,000$ truck from them and it was part of the deal. Them trying to make me pay the difference even lowering it and trying to get me to meet them half way at 125$ difference is ridiculous when the truck was 100k and part of the deal! Then lying to me and saying there not making any money on the sale of my truck?? I find this very hard to believe that there in the business to not make money on a 100k truck. I keep mentioning the price of the truck as it adds to how embarrassing and ridiculous it this was. They should feel ashamed for even asking me this, I would if I was in there shoes. Not to mention if this was me representing ford as a manager I would of never of called a customer to ask them that when they just bought probably the most expensive truck Ford makes! And it was part of the deal. My salesman was pleasant to deal with during this process, it was just when the sales manager decided to phone me to ask me for 250$. This is why people say it's stressful to buy new vehicles and car salesmen get the saying sleezy/and greasy. This was my experience and it left me with a sour taste in my mouth due to this experience. They should be embarrassed and ashamed of this. In the future why should I even deal with them for my maintenance plan and warranty. They should want their customer to recommend them. Even customers who buy less expensive Fords. But this was not the way I expected to be treated after dropping 100,000$ on a truck. Thank you More

Always Awesome Service I have dealt with this dealership for many years. Service is always excellent, staff are always friendly courteous, knowledgeable. I was kept in the l I have dealt with this dealership for many years. Service is always excellent, staff are always friendly courteous, knowledgeable. I was kept in the loop in regards the progression of my vehicle service was being done. They contacted Enterprise Rental as my vehicle was going to be going to the body shop from here, they offered the shuttle service if I needed. More