Sherwood Ford

CANDIS HAIGHT - awsome CANDIS HAIGHT was the service adviser working on a Saturday when I brought my 2013 F150 in for service.. She had never worked a Saturday by herself be CANDIS HAIGHT was the service adviser working on a Saturday when I brought my 2013 F150 in for service.. She had never worked a Saturday by herself before. Even with 2 other customers behind me she took the time to make sure everything I had requested was on the work order. I was informed it would take about an hour to two hours for the work to be done. After about 1.5 hours Candis called me to ask if I was in the dealership or if I had left. Upon learning I was still there she ask to meet me at customer service desk. She explained the problems found during service. She even went as far to get pictures of the problem before calling me. Candis informed me that the truck would need to be in for 2 days. Now came the hard part in trying to work around my impossible schedule .Candis went way beyond above & beyond the call of duty! Not only did she work out a rental vehicle for me, after the work was done she arranged for my truck to be taken to the rental depot so I would not need to take a taxi back to the dealership to retrieve it. Now keep in mind I work until 5:30 pm in Spruce Grove. Most advisers would just say I would need to work it out. CANDIS HAIGHT went so far out of her way to accommodate me all I can say is AWESOME work Candis. Thank you for all you have done on my behalf! More

Very Satisfying Matt called me a short time after I had been online looking at your Ford 2017 Escape. He was very helpful. We made arrangements to meet, and he showed Matt called me a short time after I had been online looking at your Ford 2017 Escape. He was very helpful. We made arrangements to meet, and he showed me a unit that he had pick out based on our phone conversation. Which ended up being the one I purchase. Matt was very accommodating in going thru your system. Mr. Robert Moisley was more than helpful. More

Good overall experience Alex followed up with me a couple weeks after we could not make a deal on a previous truck. I was happy with the follow up and new truck options to ch Alex followed up with me a couple weeks after we could not make a deal on a previous truck. I was happy with the follow up and new truck options to choose from. We were able to make a deal. Alex was easy to talk with and found a good truck for what our needs were. More

Was an over all great experience Dealership was great to deal with my sales guy Matt made it very easy and looked for the best deal that would work for me i would definitely go back Dealership was great to deal with my sales guy Matt made it very easy and looked for the best deal that would work for me i would definitely go back again when I decide to buy another truck More

Great dealership. Easy to deal with. Although the dealership is quite large, Mike and Hanny make you feel like you aren't just a number. I am a first time Sherwood ford customer but I wi Although the dealership is quite large, Mike and Hanny make you feel like you aren't just a number. I am a first time Sherwood ford customer but I will be back. More

great service Shelly in service was very pleasant and nice to deal with! Very easy, drive in, dropped off my car, they called when it was ready, I picked it up aft Shelly in service was very pleasant and nice to deal with! Very easy, drive in, dropped off my car, they called when it was ready, I picked it up after work, it was ready to go. The ladies at the service counter were very pleasant as well. I always take my car into Sherwood Ford for all the maintenance that it needs, and have never had a bad experience. More

Awesome people Was recommended by a friend so went there and have no complains. Mike my sales guy made it super easy and same with the finance team. They went abov w Was recommended by a friend so went there and have no complains. Mike my sales guy made it super easy and same with the finance team. They went abov what I was expecting to get my new truck delivered and my old one I had on trade picked up since I was working 3 hrs away. More

Customer Service I've recently twice had to make an un-scheduled stop at Service for help with my 2015 F150. Both times Candis did all she could to accommodate me and I've recently twice had to make an un-scheduled stop at Service for help with my 2015 F150. Both times Candis did all she could to accommodate me and my truck, getting it in & quickly getting back to me as well as having the jobs completed in a timely fashion. Candis went beyond the "call of duty" to assist me! More

Wow, now that's Service. The service I received was PERFECT! Everything was done RIGHT. The staff was friendly and professional. Definitely will have all my service done with The service I received was PERFECT! Everything was done RIGHT. The staff was friendly and professional. Definitely will have all my service done with Sherwood Ford. THANK YOU! More

Best Service Luke and Hanny set me up in my first new car a few years back and the service was awesome. Had gone to 15 other dealers and their service was unmatche Luke and Hanny set me up in my first new car a few years back and the service was awesome. Had gone to 15 other dealers and their service was unmatched anywhere else. Recently had to write off my car and in between all the stress of insurance they took care of everything. They made a bad situation into an incredible experience. They went above and beyond. More