Sherwood Buick GMC

great to deal with Dropped my truck off for service and was in and out quick, Rebecca gave me speedy call back with the issues and prices, very polite, a pleasure to dea Dropped my truck off for service and was in and out quick, Rebecca gave me speedy call back with the issues and prices, very polite, a pleasure to deal with. More

Bad buying experience I had bad experiences with my first purchase of a new vehicle. from sales to finance to delivery. Service was no different. I had to pay to fix the I had bad experiences with my first purchase of a new vehicle. from sales to finance to delivery. Service was no different. I had to pay to fix their bad service at another GM dealership. I tried to give them the opportunity to redeem themselves on a 2nd new vehicle purchase 6 weeks later, and they dropped the ball again. They said I was given the best deal, I searched and found my vehicle for them, and when they said the vehicle was tied up I found out they never did. Most of the staff I encountered were not very friendly. Only friendly until something does not go their way. I never even was given a walk through of my new vehicle. Never going back there again, and they are the closest dealer to me. More

Great Friendly Service My husband and I showed up Saturday Morning of the Easter Long weekend, not really expecting to be able to pick the right Used truck to pull our trail My husband and I showed up Saturday Morning of the Easter Long weekend, not really expecting to be able to pick the right Used truck to pull our trailer. Ferid helped us with our choices and we never felt pressured at all. The finance department was also great to deal with, they provided us with many options and a discount for being a returning customer. We were able to drive our truck off the lot the same day. Great Job by all! More

Poor Customer Service Unless you spending $40,000+ on a vehicle here, you are treated like a second class citizen. They did not go the extra mile for me when a vehicle I pu Unless you spending $40,000+ on a vehicle here, you are treated like a second class citizen. They did not go the extra mile for me when a vehicle I purchased broke down only 5 months after purchase date. It was in the shop 30 days after purchase as well. The inspections that they complete are not sufficient, as a low jack was found after, and the engine now needs to be replaced. I understand dealerships are just out to make money, but have a bit of compassion for someone who gave everything but the shirt off there back to this dealership just to get a decent car. I am now severely in debt because of this. I am so dissatisfied with the service and quality of work with the dealership. I would never go back, and I would never recommend this dealership to anyone. There are far better dealerships around. More

Great experience Jahron Sanders was our salesman and did a great job. No high pressure sales, no b.s. I think we got a great deal and would recommend Jahron and Sherwo Jahron Sanders was our salesman and did a great job. No high pressure sales, no b.s. I think we got a great deal and would recommend Jahron and Sherwood GMC to anyone shopping for a new GMC/Buick. We have not experienced any service issues yet with this dealership so I only gave Quality of work a good as I do not know how they will be. More

Good Job Shawna always does a great job of looking after my repair needs. From the booking of the appointment to calling me with the repairs require to pick Shawna always does a great job of looking after my repair needs. From the booking of the appointment to calling me with the repairs require to picking up. My experience is a excellent. More

overall buying experience From start to finish my experience was great. Good customer service has almost become part of the past and great customer service almost none existent From start to finish my experience was great. Good customer service has almost become part of the past and great customer service almost none existent, however, walk through the doors of Sherwood Park Buick and you will then in essence be stepping back in time.The service I received initially from Wayne Taylor was second to none. he thoroughly explained the vehicles and the process for purchasing and joined me on my test drive. He is very professional without being overbearing. He was with me at every step of my purchase expereince explaining who i was going to be dealing with and why. Once I had decided on my vehicle I talked to the finance department and Shaun was extremely helpful. When I came to pick up my vehicle I dealt with Ferid who explained all of the functionality of my new vehicle plus gave me a tour of the service department. Loved every minute of my experience and would sincerely recommend using this dealership to any of my friends and colleagues in the future. 5 Star rating for sure. More

Amazing customer service! I first met Chris back in December when I was toying with the idea of trading in my car. I was very upfront with him and informed him that I was in n I first met Chris back in December when I was toying with the idea of trading in my car. I was very upfront with him and informed him that I was in no hurry to purchase, but wanted to see what options I may have in the near future, unless I was given a deal I couldn't pass up. We ran out of time that night, as the dealership closed. I left town for a couple weeks for work and Chris remained in contact with me, keeping me informed every step of the way. Ultimately we were unable to make a deal, but this is in no way because of Chris. I was asking alot in terms of a trade in for a summer sports car, in the dead of winter. I have remained in contact with Chris and him and I are once again trying to make a deal. Not once have I felt pressured or that my particular circumstance was not important. I would highly recommend Chris and the Sherwood GM team to anybody who is in the market for a vehicle. I am looking forward to getting a deal done in the near future, and beginning what may hopefully be a long lasting purchasing relationship with Chris and the rest of the team. Great job!! More

Custom Truck mud flaps fixed and tires replaced Cole, Mike and Teneal in customs did an awesome job fixing my truck. They never stopped till he job was done right and I was totally satisfied. They Cole, Mike and Teneal in customs did an awesome job fixing my truck. They never stopped till he job was done right and I was totally satisfied. They went the extra mile and some. The whole crew and the sales people always were friendly and helpful. Much respect!! Love Ya all a Petersen GMC in Sherwood Park More

Great Customer Service Kathy Dealt with a Pat & Todd in Parts. Great customer Service provided by both. Todd went above & beyond by reprogramming my Remote Command Start. Kathy Dealt with a Pat & Todd in Parts. Great customer Service provided by both. Todd went above & beyond by reprogramming my Remote Command Start. Todd took time to go out in the cold to provide this service. Pat ensured the Batteries I required we ordered & delivered overnight. Great professional, friendly, efficient service provide by both men. Thank you both !!! More