Shaw GMC Chevrolet Buick

I purchased a used 2011 F150 from CMP on 36th on July 27th, 2013(Deal 294735). When I purchased the vehicle it had 51863km on the odometer. After about a month and a half , say late August I started to 27th, 2013(Deal 294735). When I purchased the vehicle it had 51863km on the odometer. After about a month and a half , say late August I started to notice the pedal pulsating when stopping my truck. Strange , I thought a vehicle that has been certified under Optimum Warranty and with less than 5,000 km on it and the brakes are going already ? I also purchased an extended warranty which I was told was a "bumper to bumper" warranty should anything go wrong by the staff at CMP on 36th St. I was also told that I could service the truck at any "CMP" dealership including Shaw GMC on Blackfoot which is reasonably close to where I live. 1) After several attempts to get it in for service , finally I brought the truck in for service on September 26th, 2013(Job #T3850 , 54992km odometer) . Donna contacted me on the afternoon of the 26th and stated that I had two options ;1) change the oil and pick up the truck that afternoon and re-book the brake job, or 2) leave the vehicle overnight and have the brakes fixed and pick it up the next afternoon. I wanted the brakes fixed so I wanted to leave it overnight. She informed that the brake job would not be covered under warranty and that I should contact the sales person at CMP to see if they could offer a PO to pay for the service costs of roughly $110. This was helpful as I contacted CMP and Charles Appleby in Sales. "No he didn't have the authority to help me , but call Mel the used car sale manager". After calling Mel and Mel explaining that there was "no warranty" on brakes , I paid the $110. So where should I begin; The Optimum warranty that I was told came with the car was a "90 day or 5,000km " warranty was usless. The bumper to bumper warranty that I purchased in addition was also useless. Shaw GMC(CMP) did not sell me the vehicle it was CMP on 36th so they get the same note for you folks reading this at Shaw. 2) So I am suppose to rate the service at Shaw , it was ok I appreciate the help Donna gave me , however it was not a seamless experience; a) I asked about a "block -heater " cord this issue was never even addressed. b) When I picked the vehicle up on Thursday , September 27th 2013 I began driving home and heard a "noise" like I was dragging somethin under my vehicle. I stopped on Blackfoot trail and checked underneath my vehicle and to my surprise the "groundshield" had not been installed properly and was dragging on the ground on one side of the vehcile. I propmptly removed the "groundshield" placed it in the cab turned the vehcile around and returned to Shaw's service department. I met with the mechanic and it was reinstalled. 3) I only have had two other experiences ; Advantage Ford and Shagganappi GM and I have to say the other experiences were "seamless" from point A-Z. There were always minor issues but they were resolved ...So why am I taking the time to write this ? Well, as a consumer I purchased three trucks from Advantage Ford and I would recommend Ford to my friends who are looking at buying a truck. I can't say that I would recommend CMP or CMP Shaw to people based on my experience so far. I'm not going out of my way to slug a GM dealership , I merely reflecting on the service experience , it wouldn't matter if it were GM, Toyota , or Ford More

I would recommend your service department to anyone. I I would recommend your service department to anyone. I have a 95 Chev Flair motorhome. No one seemed to want to work on.. I was welcomed by Barry an I would recommend your service department to anyone. I have a 95 Chev Flair motorhome. No one seemed to want to work on.. I was welcomed by Barry and his crew as if I had just purchased a new unit. They went out of their way to make it as easy as possible to wait for our unit to be repaired. Providing shuttle service and a rental car. I felt quite confident to allow them to work on our unit. I am very concerned about who works on our unit as it is our home away from home. I trusted them to be fair and honest with us. We were not disappointed at all. Thanks to all who were involved in the repairs. Have a great year! More

UNITED TOWING SERVICES INC. has been a long and proud operator of GM vehicles. We presently operate a fleet of medium duty Chevrolet trucks from our head office location in Canmore, AB. Whenever a serv operator of GM vehicles. We presently operate a fleet of medium duty Chevrolet trucks from our head office location in Canmore, AB. Whenever a service issue arises that requires attention, it is necessary to travel 120 kms to Calgary, AB for servicing. This results in our units being out of service for not only travel time but also actual service time for remedial repairs. SHAW GM - MEDIUM DUTY SERVICE has always recognized how critical it is for us to get our units back in service and goes out of their way to make any visit to their facility as short as possible while always maintaining top quality servicing through almost immediate analyzing of the problem to determine whether we have to leave our unit and return our operator back to our base of operations. We have no hesitation whatsoever in recommending SHAW and their dedicated staff medium duty service staff under the direction of Barry WONG. Garry E. W. LEACH PRESIDENT More

My experience was excellent! Gord is a very friendly and knowledgeable salesman who goes the extra mile for you!! His obvious expertise and good judgment made me feel like I bought the perfect "new to and knowledgeable salesman who goes the extra mile for you!! His obvious expertise and good judgment made me feel like I bought the perfect "new to me" car with affordable payments. I am thrilled and am highly recommending this dealership and salesman to everyone! More

I was referred to Shaw GMC when I had been going shop to shop trying to get my Hummer fixed. It was a nightmare. I reached out to a friend who emailed Paul MacGowan, and Paul contacted me right away with h shop trying to get my Hummer fixed. It was a nightmare. I reached out to a friend who emailed Paul MacGowan, and Paul contacted me right away with his head Hummer mechanic on a conference call to talk to me about the issues before bringing it in. Paul and John were so friendly, and diagnosed my issue quickly and got me back on the road. I'll be coming to them for all my future needs for my Hummer. Barb Cox More

Our experiences as a GMC customer was outstanding! Our experiences as a GMC customer was outstanding! Della Lavalley was so friendly, helpful and professional. She helped us in every step of the wa Our experiences as a GMC customer was outstanding! Della Lavalley was so friendly, helpful and professional. She helped us in every step of the way through our buying experience. I wouldnt have chosen a better sales person or a better dealership! More

I 've been very happy with the vehicle we purchased in April. I requested a quote on winter tires and rims by email last Friday. I was very impressed with the quick turnaround getting back to me and th in April. I requested a quote on winter tires and rims by email last Friday. I was very impressed with the quick turnaround getting back to me and the price I was quoted. When I dropped my vehicle off on Thursday morning everyone was very friendly and eager to help get me on the way. They even asked the shuttle driver to come back and get me since I'd just missed him by a minute. Very happy with my experience and will return for sure. More

Her positive energy is contagious and she calmed my anxiety by answering all of my questions. I felt she went out of her way to make herself available to me. anxiety by answering all of my questions. I felt she went out of her way to make herself available to me. More

We have been using Shaw GMC as our main service center on our Handi-bus GMC Fleet. They have quickly learned our operations and the importance of keep us going and completing the job on time. We don't hav our Handi-bus GMC Fleet. They have quickly learned our operations and the importance of keep us going and completing the job on time. We don't have many subs to assist our fleet and having them work on weekends has asissted us. Every time we have booked an appointment they have meet our expectations. We are glad to have Barry Wong and service team as part of our Team. Great job and thank you from the Carewest Family. More

We have been servicing our GMC T6500 with Shaw GMC and have been dealing with Barry Wong. The level of professionalism and courtesy has always been appreciated. Problems were diagnosed and fixed quickly a have been dealing with Barry Wong. The level of professionalism and courtesy has always been appreciated. Problems were diagnosed and fixed quickly as we all know on these commercials units – Time is Money. Whenever we have any issues, Barry Wong is the first person we contact. More