June 4 2018 placed an order for a 2019 Ram 1500 Limited with all the bells and whistles. Met with Angelo Martone (sales). I was looking at this dealership and another for the Ram. Ended up at this one simply because the dealership was smaller and felt I may get a better intimate service.
When placing the order Angelo and I went back and forth on emails for detials. We went through 4 iterations of purchase order until Angelo got it right. Only to miss an item once again after the order was placed. This was in hindsite the first warning. The second warning should have been that he uses gmail rather than corporate email... why?
Commitments Angelo made to me
1. Vehicle is in production now, wait time 6 - 8 weeks, but good chance in 4 weeks. Production for eTorque option didn't actually start till July 1 (with rambox option added). Mine went into production August 13 specifically. Got vehicle on Sept 1.
2. Angelo said he had access to vehicle tracking and would give me updates every 4 to 5 days (more than I expected, but this is what he said). Never heard from Angelo unless I asked and the only thing he kept replying with was my assigned VIN number.
I question Angelo's sincerity.... I thought old school used car sales was no longer in use. Say anything to get me to sign.
Five days after I placed my order, some coleagues that know trucks better than I advised that I had ordered the short box. I was under the impresion I ordered the regular box and didn't want to buy the extend one (selected default option). When I realized the error of my ways, I asked Angelo to make the change... he said I couln't because the VIN number was assigned. I had learned at the end of July while speaking with the Manager Joe (he did good by me at every opportunity!) that we could have changed the order anytime including "now" at end of July, but my position in the production would reset. This would not have been an issue 5 days into the order!
I had asked for the "Tow package" to ensure I can tow snowmobiles etc.... No advice from Angelo or otherwise. What was delivered was the truck with Tow Mirrors. These are huge non motorized mirrors with no "birds eye view" camera cability and worse, no motorized folding capability. I cannot park this in my garage without getting out of the car and folding the mirrors manually. Compouning this problem, once folded I can't see where I'm going relative to the entrance of said garage. Huge issue. I was told I would get an update on options by last Tuesday..... nothing, we are now Sunday.
Upon getting home and my neighbor coming over he notice black specs all over the driver side fender. Realized it was undercoating. Looks like Sevenview decided to undercoat a car right next to mine. Sent an email with a picture immediate and ask for next steps to get this resolved. Still haven't heard from Marc the finance manager that was kind enough to close the deal because Angelo was away on medical leave. Ended up having to clean using gasoline.
Was promised 0% interests. Ended up with 1+% but I give Joe credit... he adjusted the cost of the vehicle so that my payment was in line with expectations. Again, Joe is the only saviour in all this.
What an aweful experience overall. I'm stuck with a wonderful truck with absolutely the wrong mirrors, loss of functionality. For the first vehicle that I factory ordered in my life, I can tell you I'm not impressed with the false info at the sale, lack of product knowledge by Angelo (don't get me started here), lack of good support ensuring I get what I need at the start of all this. Anything for a sale righ??
What was good about all this is Joe Magarelli. Busy man indeed, but responded quickly, offered me options and answered my questions.
I hope service improves my experience in the coming months.