Horrendous Experience - Stay Away from Seven View
I am utterly disappointed with my experience at Seven View Chrysler. I purchased a brand new car from them in August 2022, and from day
I am utterly disappointed with my experience at Seven View Chrysler. I purchased a brand new car from them in August 2022, and from day one, I have been facing issues with the screen in my car. It's been 11 months since then, and my problem remains unresolved. This dealership's lack of responsibility and customer service is beyond belief!
Immediately after leaving the dealership, my car's screen started acting up, and I was assured by the dealership that it was normal for a new car. But how can a brand new car have such significant issues right from the start? Since then, I have made numerous complaints and visited the dealership multiple times, wasting so much of my valuable time.
On my first visit, they claimed that a simple update would fix the issue, but it didn't work. I must have gone through over 15 updates, and still, the screen refuses to function properly. They even tried replacing the screen, but that didn't work either. As a result, I had to leave my car with them for extended periods - three days, then eight days, and even almost two weeks. The inconvenience of not having my own car and having to rely on a rental, which wasn't suitable for my work, caused me to lose multiple days of work. This is absolutely unacceptable!
What's even more infuriating is that they have no solution in sight for my car, despite the fact that I spent over $100,000 on it! Eleven months later, my car remains unfixed, and they seem to be avoiding the fact that it is their responsibility to either provide me with a new car or issue a full refund.
The worst part is their evasive attitude when confronted with the issue. They try to charm you with smooth words but take no real action or responsibility. Instead, they pass the blame onto Chrysler, saying that it's Chrysler's fault for selling them a defective car. Well, that's not my problem, and it's not an excuse for them to neglect their duty to their customers.
I highly advise against purchasing a car from Seven View Chrysler. They are nothing but scammers who don't care about their customers once the sale is made. The lack of professionalism, the refusal to address my concerns adequately, and the failure to provide a resolution have left me feeling completely betrayed.
Save yourself the headache and go elsewhere for your car-buying needs. Seven View Chrysler is not worth your time, money, or trust. I hope my review serves as a warning to others looking to make a major purchase from this dealership. Avoid them at all costs!