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Scarboro Subaru - Service Centre

Toronto, ON

2.9
60 Lifetime Reviews Review Dealership

60 Reviews of Scarboro Subaru - Service Centre

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December 30, 2020

"I have leased a new 2021 Subaru Forester. The dealership..."

- samuelto

I have leased a new 2021 Subaru Forester. The dealership provides excellent post sale support with reliable information. The salesman treats customers with courtesy and honesty. Promised made and promised kept makes me feel comfortable to deal with this dealership and personnel. Keep up the good work.

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Recommend Dealer
Yes
Employees Worked With
October 05, 2020

"I would have given 0 stars if I could. The manager,..."

- Ey

I would have given 0 stars if I could. The manager, Kareem Dindyal is very arrogant and disrespectful. He makes you feel very unwelcome, specially if you are looking for help or have a complaint about something. He also thinks that he and his time is way more important than others. Never going back to this place ever again. And letting all my family and friends know about the way I was treated by this manager.

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Recommend Dealer
No
Employees Worked With
Kareem Dindyal
April 21, 2020

"Great service."

- Donna

Could not expect more from any dealer. The vehicle was in at the appointment time. Service was completed just pror to estimated time. Price was exactly as estimated.

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Recommend Dealer
Yes
Employees Worked With
March 06, 2020

"Very rude and unhelpful"

- Andrew

The service I have received from Kent at Scarborough Subaru has been extremely unhelpful and disrespectful although they were responsible for creating multiple issues on my car. When I brought these issues to their attention, I was told that replacing the transmission (on a car that was purchased by them with less than 40,000 KM) was normal. I have had ongoing issues since. I will never purchase another Subaru car after this experience and refuse to take my car to this shop.

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Recommend Dealer
No
Employees Worked With
November 10, 2019

"Exceptional customer service experience!"

- J.P.

The service on my 2018 Outback and the overall customer service experience at Scarboro Subaru today (Oct 31 2019) was outstanding. Kent Wong was very efficient completing the service work order as soon as I arrived at my appointment time. He was also very thorough explaining the nature of the work that would be completed during my first warranty-mandated B service. I had the opportunity to speak with both the technician who would be working on my car and Carmen, one of the dealership owners. Both were clearly busy but both graciously took the time to speak with me about my vehicle and the dealership's services. I take a lot of pride in the maintenance and appearance of my car and I was pleasantly surprised when the car was returned to me cleaner and tidier than it was when I arrived at the dealership. Exceptional customer service experience! Thank you, J.P.

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Recommend Dealer
Yes
Employees Worked With
Nov 11, 2019 -

Scarboro Subaru responded

Hello J.P., we appreciate you taking the time to share your recent experience with our service department. We try our best to provide top-notch service and are pleased that this is the service you received. We appreciate your business and look forward to working with you again in the future. - Scarboro Subaru

October 10, 2019

"Brutal"

- Dee M.

The entire experience, as well as those before it were poor at best. Most recently left my car with them at 8AM with a promise that a courtesy shuttle would be arranged for me at 4PM when I finished work. When I did not hear from them at 4:10, I called and spoke to a rather rude gentleman that at first could not locate my car, then advised that it was not done. He reluctantly arranged a pick-up from me and I arrived at the dealership close to 5pm to be told that my car was still not ready. This was for an airbag recall (which Subaru advised would take 3 hrs tops) and a simple oil change. I went to the desk in the back to get a battery for my key fob while I was waiting, was met with attitude there too, so I gave up. Service Manager told me my car was done, ended up waiting at the front service desk for almost another 45 mins as they stated they were "washing" my car. I was really peeved at this point as I just wanted to get out of there! I reviewed the bill and noticed an extra 20+ bucks for them "checking" my car and fluid levels, they neglected to let me know that my front breaks needed to be replaced (this is currently scheduled with my mechanic) and my washer fluid was not topped up, so the extra charge was a cash grab! I got them to remove it immediately! When I finally got my car back at 6PM, the windows were wet and the car was just as dirty as when I brought it in. I advised the service manager of my complaints, he could have cared less but did make sure I got the battery and was charged the 10 bucks for it...classy (not!) I had thought about replacing my car in the next year, as much as I like Subaru's I think I will go with Hyundai or Kia instead as I have had great experiences with their service departments, which is kinda important when you need it.

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Recommend Dealer
No
Employees Worked With
Unknown, they are not listed above
June 01, 2019

"Dirty Car"

- psyrtash

I spent over a 1000 dollars for a service , Got the car back dirty ,... One would think that they wash the car before releasing it.

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No
Employees Worked With
Jun 13, 2019 -

Scarboro Subaru responded

Thank you for taking the time to reach out and share your experience with us. We're very sorry to hear that your time spent working with our service team was worthy of anything less than five stars. We'll have a representative reach out to you shortly in hopes of rectification. We look forward to earning back your business. Thank you. - Scarboro Subaru

October 25, 2018

"Very helpful and polite in a critical time for me,"

- Gimy

Mr Fadel listened carefully ,informed and explained to me what was wrong with my car and followed up until my car was repaired in a perfect time.

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Recommend Dealer
Yes
Employees Worked With
Fadel Ahmed
October 11, 2018

"It's a far drive but worth it!"

- Maribel A

Two years ago I traded in my Impreza for a used Forester at this dealership. From day 1 I've received great service, in particular with Jeff Martin in the Service department. When you buy used you never really know what's wrong with the car until you've driven it around for a bit. I'm one of those women who doesn't know much about cars but I do know when something is off. Each time that happens I immediately call up the Dealership to have them look at it. I always ask to speak to Jeff because he's been honest and tells me how it is. It takes me about an hour to get there, but it's worth the drive to know he puts client's first and offers the best customer service experience that can be trusted each time.

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Recommend Dealer
Yes
Employees Worked With
Jeff Martin
October 07, 2018

"Problematic car on a first time visit!"

- Rob S

I brought in a used Subaru with a couple of suspected problems due to the previous owner. Jeff was happy to listen and was able to pass on the information to his Senior technicians and they went to work. It took a little while longer than initially thought, but the Senior Techs & Jeff made sure that the oil leak diagnosis & valve cover replacement was done properly and leak-free. While there was a bit of fault on the previous owner, the car's done a good amount of mileage since without so much of a peep out of the engine! 0 oil burning, 0 coolant issues. Buying a used turbo EJ25 can be a bit of a handful (advise a Leakdown & compression on all of them!), but Jeff helpfully assisted in troubleshooting, diagnosis and the repairs that were done on his advice have been perfect! Great Service @ Scarboro Subaru!

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Recommend Dealer
Yes
Employees Worked With
Jeff Martin
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