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Scarboro Subaru - Service Centre

4.4

54 Lifetime Service Reviews

2590 Eglinton Ave E, Toronto, Ontario M1K 2R5

54 Reviews of Scarboro Subaru - Service Centre

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June 01, 2019

"Dirty Car"

- psyrtash

I spent over a 1000 dollars for a service , Got the car back dirty ,... One would think that they wash the car before releasing it.

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Recommend Dealer
No
Employees Worked With
Jun 13, 2019 -

Scarboro Subaru responded

Thank you for taking the time to reach out and share your experience with us. We're very sorry to hear that your time spent working with our service team was worthy of anything less than five stars. We'll have a representative reach out to you shortly in hopes of rectification. We look forward to earning back your business. Thank you. - Scarboro Subaru

October 25, 2018

"Very helpful and polite in a critical time for me,"

- Gimy

Mr Fadel listened carefully ,informed and explained to me what was wrong with my car and followed up until my car was repaired in a perfect time.

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Yes
Employees Worked With
Fadel Ahmed
October 11, 2018

"It's a far drive but worth it!"

- Maribel A

Two years ago I traded in my Impreza for a used Forester at this dealership. From day 1 I've received great service, in particular with Jeff Martin in the Service department. When you buy used you never really know what's wrong with the car until you've driven it around for a bit. I'm one of those women who doesn't know much about cars but I do know when something is off. Each time that happens I immediately call up the Dealership to have them look at it. I always ask to speak to Jeff because he's been honest and tells me how it is. It takes me about an hour to get there, but it's worth the drive to know he puts client's first and offers the best customer service experience that can be trusted each time.

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Yes
Employees Worked With
Jeff Martin
October 07, 2018

"Problematic car on a first time visit!"

- Rob S

I brought in a used Subaru with a couple of suspected problems due to the previous owner. Jeff was happy to listen and was able to pass on the information to his Senior technicians and they went to work. It took a little while longer than initially thought, but the Senior Techs & Jeff made sure that the oil leak diagnosis & valve cover replacement was done properly and leak-free. While there was a bit of fault on the previous owner, the car's done a good amount of mileage since without so much of a peep out of the engine! 0 oil burning, 0 coolant issues. Buying a used turbo EJ25 can be a bit of a handful (advise a Leakdown & compression on all of them!), but Jeff helpfully assisted in troubleshooting, diagnosis and the repairs that were done on his advice have been perfect! Great Service @ Scarboro Subaru!

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Yes
Employees Worked With
Jeff Martin
June 21, 2018

"Terrific Service"

- actorguy1914

Engine was leaking oil badly. Was given a ballpark estimate on the phone and an appointment for the next morning to assess. Within half an hour Jeff had given me an estimate. The same job had been priced elsewhere and Scarboro Subaru's price was $1,000.00 less. (I thought, "This is a no brainer"). The other place wanted the car for a week (would mean a rental charge) and Subaru did the job in 2 days. Jeff was totally pleasant, completely professional and terrific to deal with. This was on every level a totally positive experience.

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Yes
Employees Worked With
Jeff Martin
April 21, 2018

"Excellent Service"

- tjsilverjeep

I took my Subaru Forester in for a scheduled service. The appointment was easily made the previous day. I was greeted upon arrival. Jeff explained to me what was to be done.A thorough service was to be completed. It was completed on time. Jeff reviewed with me what was done. They had even given my car a wash. Very courteous and very efficient service. I highly recommend this dealership for service.

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Recommend Dealer
Yes
Employees Worked With
Jeff Martin
April 12, 2018

"Dealer review"

- Ron

I have purchased two vehicles from Scarboro Subaru and received service for over 12 years. Purchasing and service experience have been excellent with Jose (sales) and Jeff (service).

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Yes
Employees Worked With
April 06, 2018

"Professional and Courteous"

- R. Douglas

Brought in my Crosstrek for the recommended service. Fadel was a pleasure to deal with, an excellent guy. I couldn't have asked for anything else! From the sales to service staff I've had nothing but a very positive experience at this dealership from the day I purchased until now. First rate!

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Yes
Employees Worked With
Fadel Ahmed
April 02, 2018

"Very honor and friendly. Went out of their way..."

- Rolly

I went into a downtown Subaru dealership because my 2009 Outback(only has 90,000km!) has a "machine gun" noise from under the engine. That dealership, after charged me 1/2 hour labor and told me that they can't find the problem that makes the noise. They suspected that I may have a problem in one of the cylinders. There are 2 options for: 1) take the engine apart and try to fix it. 2) replace it with another used engine. The cost for either options would be about Cdn$8,000 to Cdn$10,000. The engine in my car is only having 90,000 km on it and is being considered a "puppy". Man, it is a Boxer engine which some have over 400,000km and are still running strong! After all, I didn't see any engine warning light and I don't feel I am loosing power while driving. Plus, I took good care of the car. Other than having regular maintenance according to the book, I switched to use synthetic oil since at around 40,000 km. So, I took the car to Scarboro Subaru, where I got my car from, for a second opinion. The diagnose from Jeff Martin (Service Advisor) really shocked me: "torque convertor found loose with one bolt damaged. The cost is 5 hours + parts (about Cdn$500) instead of 1/2 hour + parts. The reason is, being very compact and no room under the hood to work with the bolt, they have to lift the engine up to get to it. While my car is in the shop, I might do the 100,000km service as well. So, the bill came to Cdn$2,154.57. They feel my stress from the other dealer, the gave me a rental car for 3 days and through in a *FREE* detailing. When I got the car back, it was just like a new car. i.e. sparkling clean and smell like a new car and runs like a new car. And, it only costed me Cdn$600 instead of Cdn$8,000, plus an unknown engine!!!! I am a very, very happy camper. What an excellent services I got from Scarboro Subaru!!!!!! I went back to that downtown Subaru dealer to talk to the service manager asking for an explanation on their misdiagnose. His impression on his face showed that he did not believe what I said from Scarboro Subaru until I present the invoice from Scarboro Subaru. He simpler said that he has never seen/had this kind of noise problem. That is it PERIOD!!!! If I didn't go for another opinion, I will spend Cdn$10,000 + the 100km service. In return, I lost a perfectly good engine and I will get back same(???) / unknown quality old engine. What a rotten deal!!!!! The moral of the story is 1) you have to get a second opinion if the diagnose is too bad to be true 2) never go to that downtown Subaru dealer for any service. Not even go for an oil change or any recall service. ...Rolly

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Yes
Employees Worked With
Jeff Martin
March 22, 2018

"Excellent Experience in Dealing with a Defect"

- Michelle

We received a notice last Friday of an airbag defect with our recently purchased 2009 Subaru Impreza. The issue was of high concern as we were planning to go on a road trip with a full car the following weekend. Jeff Martin was my first point of contact and immediately put the part on order. He suggested options (i.e. Subaru discount rental rate) to get around my issue. To my surprise Jeff called me back within 2 days with the part on hand. Jeff should be commended for his excellent customer service and ability to recommend alternative options given the timing of the defect notice. Knowing that my timeframe was tight he reached out to me asap after the repair was completed. In my view, Jeff embodies the Subaru brand and reputation of dependability and professionalism. More importantly he took a negative issue (the defect) and turned it into a positive experience -which is not an easy thing to do. Because of this experience, we will continue to service our car at Scarborough Subaru -despite it being a 40 minute drive from our home.

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Yes
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Jeff Martin
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