Scarboro Mazda

I purchased a new Mazda CX-5 Kuro Edition from the Mazda Scarboro dealership on April 1, 2022. The vehicle truly met my expectations and was well-maintained. It was brand new. However, a few days after gett Scarboro dealership on April 1, 2022. The vehicle truly met my expectations and was well-maintained. It was brand new. However, a few days after getting the car, an inexplicable noise started coming from the left headlight. When I reported this to the technical service, they kept me waiting and mentioned that they would replace the headlight for free, attributing the issue to a chronic factory problem. However, they indicated that I would have to wait at least a month for the replacement. After sharing this on Google, they claimed to have found the headlight within a week and requested me to remove the review. I complied in good faith after the issue was supposedly resolved. Unfortunately, a while later, the same noise started coming from the right headlight. When I considered addressing this during the next oil change instead of immediately going to the service, they told me it was out of warranty due to a scratch, even though the noise was identical and a chronic factory issue with Mazda CX-5 models, as evident from numerous online complaints. Despite requesting documentation several times from SCARBORO MAZDA technical service to prove that the noise was not a factory defect, they did not provide any. Even when a chronic issue is identified, they refuse to replace both headlights. When I purchased the vehicle, they provided a document claiming that all details were thoroughly checked electronically and mechanically. However, a week later, the noise started again. It's worth noting that when a chronic issue is identified, both headlights should have been replaced. SCARBORO MAZDA technical service, by repeatedly subjecting me to this situation and failing to fulfill their responsibilities, why do you act so irresponsibly? I absolutely do not recommend the Mazda brand to any user. If you have time to deal with these issues, it may be considered, but if you want to avoid these humiliations, you should stay away. MAZDA and SCARBORO MAZDA introduced me to a terrible experience. Of course, I will defend my rights by resorting to consumer rights. However, friends, I felt the need to write this review so that you do not become victims like me. I also met with a technician named Najib before all of this happened. I explained the situation to him, emphasizing that I only came for an oil change and did not want to make any extra payments. He listed the services he provided and removed them from the invoice. Additionally, I remember that in previous maintenance, another technician suggested replacing the brake pads and discs, quoting a price. However, I rejected this offer and had this procedure done at another service. They gave me a guarantee, and if there was any problem, I was told to go back there. I wasn't planning to go to Mazda for this reason. However, despite explaining this to Najib and his checking the brake pads and discs, I trusted him and signed it despite my refusal. However, when I returned home and checked my previous payments, I realized I was charged extra. When I went back to the service and asked why I was constantly being victimized and why they were not returning the extra fee, they acknowledged the issue but did not refund the amount, stating that it was already processed. It was evident that they had no reservations. Najib had checked the new brake pads, as you would understand. However, they were supposed to refund 28 dollars due to the overpayment issue, so I went back. Najib, the employee, said that the manager wanted to talk, but I clarified that there was no specific matter to discuss with me, and any discussions should happen in court. He responded with a mocking smile and said, "Follow me." I asked why he was smiling; he didn't respond. I feel very demeaned. What do you think of yourself? What kind of behavior is this? How do you employ people with such attitudes? Your approach towards customers is truly pathetic. I wish you success in business More

I purchased a new Mazda CX-5 Kuro Edition from the Mazda Scarboro dealership on April 1, 2022. The vehicle truly met my expectations and was well-maintained. It was brand new. However, a few days after gett Scarboro dealership on April 1, 2022. The vehicle truly met my expectations and was well-maintained. It was brand new. However, a few days after getting the car, an inexplicable noise started coming from the left headlight. When I reported this to the technical service, they kept me waiting and mentioned that they would replace the headlight for free, attributing the issue to a chronic factory problem. However, they indicated that I would have to wait at least a month for the replacement. After sharing this on Google, they claimed to have found the headlight within a week and requested me to remove the review. I complied in good faith after the issue was supposedly resolved. Unfortunately, a while later, the same noise started coming from the right headlight. When I considered addressing this during the next oil change instead of immediately going to the service, they told me it was out of warranty due to a scratch, even though the noise was identical and a chronic factory issue with Mazda CX-5 models, as evident from numerous online complaints. Despite requesting documentation several times from SCARBORO MAZDA technical service to prove that the noise was not a factory defect, they did not provide any. Even when a chronic issue is identified, they refuse to replace both headlights. When I purchased the vehicle, they provided a document claiming that all details were thoroughly checked electronically and mechanically. However, a week later, the noise started again. It's worth noting that when a chronic issue is identified, both headlights should have been replaced. SCARBORO MAZDA technical service, by repeatedly subjecting me to this situation and failing to fulfill their responsibilities, why do you act so irresponsibly? I absolutely do not recommend the Mazda brand to any user. If you have time to deal with these issues, it may be considered, but if you want to avoid these humiliations, you should stay away. MAZDA and SCARBORO MAZDA introduced me to a terrible experience. Of course, I will defend my rights by resorting to consumer rights. However, friends, I felt the need to write this review so that you do not become victims like me I also met with a technician named Najib before all of this happened. I explained the situation to him, emphasizing that I only came for an oil change and did not want to make any extra payments. He listed the services he provided and removed them from the invoice. Additionally, I remember that in previous maintenance, another technician suggested replacing the brake pads and discs, quoting a price. However, I rejected this offer and had this procedure done at another service. They gave me a guarantee, and if there was any problem, I was told to go back there. I wasn't planning to go to Mazda for this reason. However, despite explaining this to Najib and his checking the brake pads and discs, I trusted him and signed it despite my refusal. However, when I returned home and checked my previous payments, I realized I was charged extra. When I went back to the service and asked why I was constantly being victimized and why they were not returning the extra fee, they acknowledged the issue but did not refund the amount, stating that it was already processed. It was evident that they had no reservations. Najib had checked the new brake pads, as you would understand. they were supposed to refund 28 dollars due to the overpayment issue, so I went back. Najib, the employee, said that the manager wanted to talk, but I clarified that there was no specific matter to discuss with me, and any discussions should happen in court. He responded with a mocking smile and said, "Follow me." I asked why he was smiling; he didn't respond. I feel very demeaned. What do you think of yourself? What kind of behavior is this? How do you employ people with such attitudes? Your approach towards customers is truly pathetic. I wish you success in business ethics. More

Najib provided excellent service, explained options and got me back on the road on time. Always appreciate when there are no surprises got me back on the road on time. Always appreciate when there are no surprises More

The service advisor Ben was friendly and knowledgeable. The wait time was less than expected. The wait time was less than expected. More

Najib was very professional and has kept me informed on the progress through the service call. the progress through the service call. More

The service advisor is friendly and knowledgeable. The wait time was not very long. The wifi is good and the waiting area is comfortable. The wait time was not very long. The wifi is good and the waiting area is comfortable. More

Helpful , friendly and responsible , would be better if can provide more discount on other maintenance services can provide more discount on other maintenance services More

Najib did a great job. Fast turn around and he explained well the service required. Thanks Fast turn around and he explained well the service required. Thanks More

Najib is extremely helpful, goes above and beyond to help out. He makes sure you fully understand the issues and how to address. out. He makes sure you fully understand the issues and how to address. More

Very pleased with the service. Ben Mengis was very pleasant and professional. Oil change was done in a timely manner. Always happy with the service at the dealership. Ben Mengis was very pleasant and professional. Oil change was done in a timely manner. Always happy with the service at the dealership. More