Royal Oak Nissan

No Customer Service Sales transaction was great. Bought a used Murano from them. First time I brought my car for service, the staff in the middle desk was not happy to be Sales transaction was great. Bought a used Murano from them. First time I brought my car for service, the staff in the middle desk was not happy to be asked. However, they didn’t have anyone else to ask. Went back today and once bitten twice shy, I didn’t even bother approaching her as she wouldn’t even make any eye contact. Like before she was “on the phone”. The first advisor just waved me in and stood up. Once again no one to ask so I just went in the waiting room. Finally after about 20 minutes, the first advisor approached me and asked if I had an appointment. When I said yes, then I was told I should have waited either in or by the car. That would have been great if there was someone there who would have told me. I was also told quite sternly that I’ve been always over my mileage every time I bring my car for oil change...corrected himself after I told him to check the sticker from my last oil change...their records don’t even match! Really disappointed as my previous experiences with other dealers have always been great...definitely will be going somewhere where service matters...next purchase...not there for sure... More

Saun is the best Oil change and brake fluid change with Saun, very good service and price. Shuttle to Costco and back free from Nissan. Did shopping at Costco while se Oil change and brake fluid change with Saun, very good service and price. Shuttle to Costco and back free from Nissan. Did shopping at Costco while service. He is the best. Daniela also. More

Titan Pirchase I knew what I wanted and Royal Oak Nissan had one sitting in their showroom. A Midnight SL Titan. Omar Rmeih organized a test drive after which we qui I knew what I wanted and Royal Oak Nissan had one sitting in their showroom. A Midnight SL Titan. Omar Rmeih organized a test drive after which we quickly finalized the deal. The staff was friendly and knowledgeable. It was a positive experience. More

Awesome Service! I recently purchased a 2018 Nissan Murano 2 weeks ago from Royal Oak Nissan. I met with Omar Rmeih and was completely impressed with how attentive he I recently purchased a 2018 Nissan Murano 2 weeks ago from Royal Oak Nissan. I met with Omar Rmeih and was completely impressed with how attentive he was to my experience and what I needed. He never tried to push anything on me and was genuine and helpful. I was so happy with my purchase I convinced my parents to do the same thing! Awesome help from Emily and Dan as well on financing and delivery. More

Great experience! My wife and I leased a 2019 Nissan Qashqai last week from Royal Oak Nissan. I met with Omar Rmeih, the sales associate, who listened very carefully to My wife and I leased a 2019 Nissan Qashqai last week from Royal Oak Nissan. I met with Omar Rmeih, the sales associate, who listened very carefully to our requirements for a new vehicle as my current lease was expiring in a few months. He was very cognizant of which Nissan model would suit us best and understood our financial reality. After a test drive he worked with his sales manager and the financial associate to structure the best deal to meet our needs. This was an extraordinary experience as there were not too many iterations to get the deal completed. Special mention should also be made for the delivery team lead Emily Bergman who led us through all the features of our new vehicle and even made our first service appointment six months ahead! Kudos to the team quarterbacked by Omar to provide us such a great experience in leasing our new car. Arun and Anne More

Moonroof Exploded: Dealer unwilling to help We bought a brand new Nissan Rogue 8 months ago from Royal Oak Nissan. We were on vacation in Canmore and while we were driving on the highway, our mo We bought a brand new Nissan Rogue 8 months ago from Royal Oak Nissan. We were on vacation in Canmore and while we were driving on the highway, our moonroof completely shattered and covered us in glass. The explosion was extremely loud and traumatizing. Fortunately, we were able to keep the vehicle on the road, and we weren't cut much by the glass, but it could have been much worse. There was no traffic in front or behind us, so we know that the damage wasn't done by a rock or debris. When we approached Nissan, they said they were not willing to help us in covering the replacement under warranty or to help give us a discount on the repair cost. After a quick google search, we found several cases very similar to ours, and some class action lawsuits are filed regarding it. Many of them were also in Nissan Rogues. This is clearly a flaw in manufacturing and Nissan is not willing to acknowledge it and help us come to a resolution. We have felt very overlooked and disregarded in this process. We believe that a situation this hazardous deserves to be acknowledged and amended. We could have rolled the vehicle and been critically injured. Unfortunately, we know others who have felt the same about similar situations with their moon-roofs shattering. We bought the vehicle brand new and did not expect this kind of damage to happen. We also hoped to be acknowledged in our frustration, and aided to resolve this issue. Unfortunately, we were told that they would not help, and were then quoted for over $1,600 to repair the moon roof at our expense.All we were wanting was to be helped and heard. More

Recommendation for John Kalu and the Royal Oak team. We are 100% satisfied with our recent car buying experience here at Royal Oak. John Kalu, our salesman, is very knowledgeable, pleasant, and highly ac We are 100% satisfied with our recent car buying experience here at Royal Oak. John Kalu, our salesman, is very knowledgeable, pleasant, and highly accommodating. He paid good attention to our wishes, needs and budget and worked to help us find the perfect vehicle, without any high pressure tactics. Happy to recommend John and the Royal Oak dealership. The Mays More

Excellent Customer Service Sales associate we dealt with was courteous, professional, and very customer focused. We test drove four different vehicles before landing on a new M Sales associate we dealt with was courteous, professional, and very customer focused. We test drove four different vehicles before landing on a new Murano. Finance was great and the vehicle walk through was easy. Would recommend Royal Oak Nissan to anyone looking for a new vehicle. More

Excellent costumer service. My husband and I will totally recommend Royal Oak Nissan to our family, friends, and the public. First, costumer services is a priority for this deal My husband and I will totally recommend Royal Oak Nissan to our family, friends, and the public. First, costumer services is a priority for this dealership and we feel the attention was excellent. In particular, we want to thank Darcy, who had the patience and the time to listen to our needs and likes. He was empathetic, provided us with options, and engaged us in constant communication. Finally, I want to say, we trust the quality of this truck, and for sure we will come back here for any services. Thank you very much. More

"Refundable" deposits are not refundable I found a vehicle I was initially interested in and thought I wanted and was encouraged to put a deposit on it to hold it, which, I was told was "refu I found a vehicle I was initially interested in and thought I wanted and was encouraged to put a deposit on it to hold it, which, I was told was "refundable" and the sale was "conditional" on financing as I wanted to shop some rates myself and see what was out there. I changed my mind about the vehicle and not overly enthused about the interest rate I found or the one they found for me, which combined to make me just want to stop the process. I called to cancel and discovered they had no intention of refunding the $1,000 I put down.I could not change my mind. No proposal to even split the difference. So, beware that "refundable" and "conditional" may not mean what you think they mean. Here is what I learned in talking with family and other dealerships: When you pick a vehicle, be sure to write on your agreement "conditional upon final confirmation". That way, if you, for any reason, change your mind prior to your final declaration of "okay to deliver", you should be covered if you change your mind. My advice? Deal with people who aren't out to trick you on technicalities. More