We bought a brand new Nissan Rogue 8 months ago from Royal Oak Nissan. We were on vacation in Canmore and while we were driving on the highway, our moonroof completely shattered and covered us in glass. The explosion was extremely loud and traumatizing. Fortunately, we were able to keep the vehicle on the road, and we weren't cut much by the glass, but it could have been much worse. There was no traffic in front or behind us, so we know that the damage wasn't done by a rock or debris. When we approached Nissan, they said they were not willing to help us in covering the replacement under warranty or to help give us a discount on the repair cost.
After a quick google search, we found several cases very similar to ours, and some class action lawsuits are filed regarding it. Many of them were also in Nissan Rogues. This is clearly a flaw in manufacturing and Nissan is not willing to acknowledge it and help us come to a resolution. We have felt very overlooked and disregarded in this process. We believe that a situation this hazardous deserves to be acknowledged and amended. We could have rolled the vehicle and been critically injured. Unfortunately, we know others who have felt the same about similar situations with their moon-roofs shattering.
We bought the vehicle brand new and did not expect this kind of damage to happen. We also hoped to be acknowledged in our frustration, and aided to resolve this issue. Unfortunately, we were told that they would not help, and were then quoted for over $1,600 to repair the moon roof at our expense.All we were wanting was to be helped and heard.