Our 2017 Nissan Armada, with less than 40,000km had to have its entire drivetrain replaced. With over 30 visits to this abysmal dealership, their repair work was shoddy, often missing bolts and zip ties. 30 visits later the level of respect for all those involved went lower and lower.
Rafael, the service manager, is the king of empty promises. As compensation for my time I was given 3 "free masks" as a courtesy. Great. I would assume, that a dealership that had low tier mechanics that can't even make sure that a fender is clipped in properly and that it takes myself driving at 120Km/H to hear it flapping outside to pull over and make sure that a 3 foot piece of heavy plastic doesn't go through a windshield and kill somebody, that some level of responsibility would be present. I am glad I documented and photographed all of these situations.
Next up, they forgot to plug in spark plug wires and luckly I was still within city limits when the SUV stopped working. Took well over 3 hours of waiting for them to come pick up this lemon of a car and take it back to fix their mistake.
Then the transmission went. Apparently the technician forgot to fill up the automatic transmission fluid to the correct level and once again I found myself without my vehicle. Amazing that the engine and the transmission had to be completely replaced at 40,000Km.
The oil leaks, valve cover gaskets not placed properly, along with the clear lack of regard for a customers vehicle and on top of that no follow through to ensure that this review did not need to happen. I gave them plenty of chances to make up for it and all they did was spit in my face.
Royal Oak Nissan, the service manager Rafael and the bottom-tier technician all need find new fields of employment. I would rather walk across hot coals, sell my left kidney, give away my new-born and quite possibly be deemed insane and housed in a mental asylum before I buy another Nissan vehicle let alone take it these bottom-feeders.