Rose City Ford Sales

Rose City Ford Sales responded

Thank you! We're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Rose City Ford Sales responded

Hi Kurt, we are sorry to hear that your father's new vehicle was vandalized, especially so shortly after he purchased it. In cases where the vehicle is damaged after it has been sold, it is the responsibility of the insurance company (under which the vehicle is insured) to provide assistance. We strive to provide the best possible experience and care for all of our customers, and we regret to hear that you were not pleased with your recent visit. We appreciate your feedback, and we will use it as an opportunity to improve our services.

Rose City Ford Sales responded

Hi Rami, we apologize for any misunderstanding that may have taken place at the time of purchase. As per OMVIC (Ontario Motor Vehicle Industry Council) - “In Ontario, there is no requirement in the Motor Vehicle Dealers Act (MVDA) for a dealer to ensure that a vehicle is registered to the purchaser or that the vehicle is insured before it leaves.”. No sales representative or finance advisor can buy insurance for you on your behalf, nor can we request changes to your policy on your behalf, and it is ultimately the responsibility of the vehicle owner to ensure that the vehicle is insured.

Rami1 responded

Thats not the case we provided you the insurance information, you failed to follow through and send in the reuqired information and under omvic ethics guidelines you have not fulfilled your requirements. The complaints have been filed and a lawyer has been put under retainer. You have a responsibility to your customers to ensure that they are protected and you have the responsibility of making sure that all requirements are met before allowing the vehicle to leave the dealership. Further more the way Danny told me to F off for mentioning omvic speaks to the integrity and practices of your employees. Remember this is not our first experience with Rose City or Dany Jirjis and this is not the first complaint you have recieved in regards to him and his inappropriate behaviour. Compliance 7. (1) A registrant shall ensure that all documents used by the registrant in the course of a trade in a motor vehicle are current and comply with the law. O. Reg. 332/08, s. 7 (1). (2) A registered motor vehicle dealer who enters into a contract with a person for the sale of a motor vehicle shall facilitate compliance by the person with the person’s obligations under subsection 11 (2) of the Highway Traffic Act unless the person instructs the dealer not to do so. O. Reg. 332/08, s. 7 (2). Respect 8. (1) In carrying on business, registrants shall not engage in any act or omission that, having regard to all of the circumstances, would reasonably be regarded as insulting to human dignity or integrity and shall not use symbols that, having regard to all of the circumstances, would reasonably be regarded as offensive. O. Reg. 332/08, s. 8 (1). (2) Registrants shall carry on business ethically and with respect for the rights and interests of the persons with whom they do business. O. Reg. 332/08, s. 8 (2). Professionalism 9. (1) In carrying on business, a registrant shall not engage in any act or omission that, having regard to all of the circumstances, would reasonably be regarded as disgraceful, dishonourable, unprofessional or unbecoming of a registrant. O. Reg. 332/08, s. 9 (1). (2) In carrying on a business, a registrant shall act with honesty, integrity and fairness. O. Reg. 332/08, s. 9 (2). (3) A registrant shall use the registrant’s best efforts to prevent error, misrepresentation, fraud or any unethical practice in respect of a trade in a motor vehicle. O. Reg. 332/08, s. 9 (3). (4) A registrant shall provide conscientious service to the registrant’s customers in the course of a trade in a motor vehicle and shall demonstrate reasonable knowledge, skill, judgment and competence in providing the services. O. Reg. 332/08, s. 9 (4).

Rose City Ford Sales responded

Rocco, thank you for your praise and kind comments about our team! We are always more than happy to assist you if anything else comes up. Take care!

Rose City Ford Sales responded

Hi Kerston, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rose City Ford Sales responded

Thank you Mike! We're thrilled to hear that Ronaldo was able to provide you with such a great experience! We appreciate you taking the time to tell us about your experience, and we will be sure to share your kind words with Ronaldo! We hope you love your new vehicle, and if you ever need anything please feel free to give us a call or stop by anytime. Cheers!

Rose City Ford Sales responded

Hi John, we are very happy to have provided you with such a positive experience! We will be sure to share your kind words with both Rob & Rob! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rose City Ford Sales responded

Bingy72, your wonderful feedback and rating mean a lot to us. We're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rose City Ford Sales responded

Dactyl, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rose City Ford. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Rose City Ford Sales responded

Thank you Joe! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!