Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Cars for Sale
Write a Review
Back

Rose City Ford Sales

Windsor, ON

4.8
1,460 Reviews
Call Dealership (519) 948-7800
View Awards

6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

Directions

By Type

1,460 Reviews of Rose City Ford Sales

August 26, 2025

I had to return for repairs to the service work did later the same week. Work there didn’t complete correctly. After the second trip I came home with the check engine light still on. Their tech was careless More

by michael.warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob
Report | Print
Sep 04, 2025 -

Rose City Ford Sales responded

We sincerely apologize for the issues you experienced with your recent service and the need for multiple return visits, Michael. This is completely unacceptable, and we are very disappointed to hear that our work was not completed correctly on either trip. We understand your frustration, and we want to assure you that this is not the standard of service we aim to provide. We are taking your feedback very seriously and will address this directly with our service team. We are truly sorry for the inconvenience, please reach out to us at (226) 826-2680 so we may assist you in moving forward towards a resolution.

August 26, 2025

A good place to purchase a new vehicle. Good staff, very helpful . No problems at all More

by P.w
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian McDougall , Nick Gloster, Daniela Racco
Report | Print
Sep 04, 2025 -

Rose City Ford Sales responded

Thank you for the fantastic feedback! We are so pleased to hear that you had a great experience purchasing your new vehicle from us. Our staff works hard to be both helpful and knowledgeable, ensuring every customer has a smooth and enjoyable process. It's rewarding to know we could provide you with a positive experience with no issues. We appreciate your business and hope you enjoy your new vehicle! Cheers :)

August 26, 2025

Service department is the best I've ever experienced. Great customer service. Rob Rossi is outstanding. Knowledgeable, friendly, and always has time to listen to customer needs. Great job, Rob, and your More

by Strpcevski20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Rossi
Report | Print
Sep 04, 2025 -

Rose City Ford Sales responded

Thank you for the wonderful feedback! We are so glad to hear that you had an outstanding experience with our service department. Our team works hard to provide the best customer service possible, and your kind words are a testament to their dedication. We will be sure to pass along your praise to Rob Rossi, as he is truly a valued member of our team. We appreciate your business and will continue to strive for that level of excellence. Cheers :)

August 25, 2025

I’ve been pretty lucky. I haven’t had to visit the dealership with my new truck. There was a recall though so I scheduled an appointment. Staff was unbelievable service was More

by Modernmillwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you for sharing your experience with our service department. We're happy to hear that your visit for the recall was a positive one. Our team is committed to providing quick and efficient service while ensuring you're comfortable during your wait. We appreciate you taking the time to let us know, and we're glad you enjoyed the coffee as well. We look forward to assisting you with any future needs! Cheers :)

August 23, 2025

Very helpful and professional. One negative is not giving me a rental/loaner for the foir days my vehicle was in for repair Kyle Gagnon (sales rep) was very helpful, knowledgeable More

by Hecshawp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you for sharing your feedback. We are happy to hear that our team was helpful and professional during your recent visit. It’s also great to know that Kyle was able to provide you with such a positive experience. We understand your frustration regarding the rental vehicle, and we appreciate you bringing it to our attention. We are always looking for ways to improve our service, and your comments are valuable in that process. We look forward to helping you again in the future. Cheers :)

August 23, 2025

Have purchased several vehicles here over the years and it was always a pleasant experience except when the staff want to talk about ad ons. More

by Dsjovanovic2
Recommend Dealer
Yes
Employees Worked With
James Kennedy
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you for being a repeat customer and for your loyalty to Rose City Ford over the years. We truly value your business and are glad to hear that you've had pleasant experiences with us. We also appreciate your honest feedback regarding the conversation about add-ons. We'll be sure to share this with our team as we continuously work to improve our customer experience. Cheers :)

August 23, 2025

Always a blessing to work with this team. I am never disappointed and have been dealing with them for almost 20 years. More

by CeeSpag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you for your incredible loyalty and for the wonderful review. We are honored to have had you as a customer for nearly 20 years. It is a true blessing to have clients like you, and we are so glad to know that we have consistently met your expectations. We look forward to continuing to serve you for many more years to come! Cheers :)

August 23, 2025

The service was outstanding The service was very helpful and so was the driver who took me home More

by Struttmacleod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you so much for your kind words! We are delighted to hear that you had an outstanding experience with our service team and that our driver was helpful as well. We strive to provide excellent service every step of the way, and your feedback lets us know we're on the right track. We appreciate your business and hope to see you again soon! Cheers :)

August 22, 2025

Excellent customer service. Joseph McLean is an outstanding customer service advisor. I recommend this facility. More

by Ravi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph McLean
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you so much for your kind words, Ravi. We are delighted to hear that you had an excellent experience with our team and that Joey provided such outstanding service. We truly appreciate your recommendation and are grateful for your business. We look forward to seeing you again in the future! Cheers :)

August 22, 2025

Friendly staff! Very efficient and helpful. Fixed my car very fast and provided shuttle service! More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey McLean 5 stars , Nick Gloster, Daniela Racco
Report | Print
Aug 27, 2025 -

Rose City Ford Sales responded

Thank you, Ashley, for your kind review. We're so glad to hear that you had a positive experience with our team and that we were able to get your car back on the road quickly. Providing efficient service and helpful amenities like our shuttle service is a key part of our commitment to our customers. We appreciate you choosing us and hope to see you again in the future! Cheers :)

1
...
22
23
24
...
146